My fiancee and I don't get away very often; however, the rare occasion on which we spend the time and money to escape our busy urban living, we were treated poorly to say the least. Our room was located near the elevator shaft and the main service entrance to the hotel. All night long we were kept awake by the activity of staff coming and going from the service entrances. When concerns were expressed at checkout and later a call placed to the management staff, they simply said they hoped that our next stay would be more pleasant. I can tell you this: there won't be a "next stay". I have honestly had better service at a Days Inn - at least there you get a continental breakfast with your stay. I have been a long-time fan of the world-class elegance which the Greenbrier used to offer, but I'm afraid the new management is determined to bring it down to the level of a low-end Las Vegas. Very sad indeed!