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“Beautiful hotel” 5 of 5 stars
Review of The Greenbrier

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The Greenbrier
5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986   |  
Hotel amenities
Jersey City, New Jersey
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Beautiful hotel”
5 of 5 stars Reviewed June 13, 2011

I was here for a business conference and the hotel is spectacular. Rooms were nice. It was 100 degrees the night I was there and my room never truly cooled off but the hotel is old. Casino and shopping were really nice. I especially liked the infiniti pool overlooking the golf course. Service was impeccable.

  • Stayed June 2011, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,411 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (347)
Date | Rating
  • English first
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English first
Morgantown, West Virginia
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 10, 2011

I visited The Greenbrier this past spring. What a relaxing trip!! Had dinner at Prime 44 West and breakfast in the Main Dinning Room. The food was wonderful at both locations. The Bunker tour was a great learning experience. The casino was very nice. Be sure to see The Greenbrier Waltz held each night in the casino. Hope to return soon!

  • Stayed March 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 9, 2011

My husband and I enjoyed our stay at the Greenbrier. The staff's service was extraordinary from the time we were greated at the car door until the moment we checked out. The doorman had been with them for over 50 years! Everyone was friendly and efficient. There were many activities to enjoy and great walking trails. We especially enjoyed the Bunker Tour--talk about history. We were lucky enough to have the resort's Historian give us a tour of the Resort and take us back in time. Room Service could use a little bit of work to get that to a five-star, but everything else was top notch.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wash. DC
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 8, 2011

Stayed there for two nights in early June, first time there. Service & staff were excellent all round. Has a cottage ( Copeland Row ). Room was ok considering the price, pretty standard sort of room.
Lots of activities to keep most entertained although some come with a pricey fee. Grounds were well kept and beautiful. Hiking trails are good.
Tried to make dinner reservations at In Fusion one night and after several attemots to do so, found out it was closed but there was no public mention of it to the guests.
My personal observation...the Hotel askes for jackets, collared shirts, ties for some of its restaurants they claim are fine diniing with exceprional cuisine BUT they are in essence either a glorified burger joint or a not so great Italian restaurant. I think the expectation of the dress code does not match the actual restaurants they have and it felt a little odd having to wear a jacket in Drapers which in essence is really a burger/sandwich place.
The 'stuffy' dress code is dated and it should embrace a more casual approach to dining or then have a restaurant that is worthy of people getting dressed up for. Not to say that the food we had was bad, it just did not warrant the jacket/tie.
Clientelle appeared to be primarily older, white and conservative which may not augur well for any updates in the culinary arena.
Having also staye din Nemacolin in PA, which is similar, Greenbrier has more to do and has history and fame on its side, but Nemacolin has the culinary side of the comparison well ahead. They have more modern restaurants and a slightly younger more dynamic vibe to it.
Went for the Bunker tour which was excellent.
Overall a nice place.

  • Stayed June 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 7, 2011

We stayed here a part of a collection of college friends attending a wedding. The rooms where very traditional and nice. The service was outstanding, from the front desk experience, to the housekeeping maid, to the room service waiter. The grounds were well kept and beautiful.
The wedding itself was outstanding, again great service and wonderful food. All together it was an excellent weekend.
Nothing about the Greenbrier was inexpensive.

Room Tip: To get the best room, pay for the best room
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  • Stayed June 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 2, 2011

We took a large extended family trip to the Greenbrier last year at Christmas and really enjoyed the decorations. They do a top job of glitzing it up for the Holiday and we took some beautiful family pictures. The decor is so wonderfully retro and it seems as though not much has changed in the last 60-70 years, all in a very good way. Our room had a wonderful, oversized soaking tub. Fantastic! Our kids are still talking about the pony rides and the chocolates we ate after seeing the chef prepare them. It was a good time. I loved sneaking down to watch a (free!) movie in the theater after the kids were asleep. The shops are fun and you can get cute things to bring home as gifts. Customer service is a key priority for the resort so if you want something, just ask! I loved taking tea in the afternoon and then finding a quiet spot to write letters on the complimentary stationary. It's such a treat to take time to relax and reflect. That's one of the essential elements of the Greenbrier!

  • Stayed December 2010, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williamsburg, Virginia
Top Contributor
80 reviews 80 reviews
21 hotel reviews
Reviews in 38 cities Reviews in 38 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed May 30, 2011

I just returned from the Greenbrier this morning (Memorial Day weekend 2011) with my husband and my parents. This place is spectacular. Obviously, it's very similar to the Homestead in Hot Springs, VA.

I think the best thing about it is that there is something for everyone there. For the active, there is golfing, swimming, horseback riding, adventure zone for kids, bowling, hiking, kayaking, laser tag, off-road driving, and white water rafting. For the less active, there are tours, falconry, culinary demonstrations, gambling, afternoon tea, shopping, movies at the theatre, carriage rides, croquet, fishing, indoor games (such as backgammon), a museum, and a great spa.

All of the staff are very nice and accomodating. The bunker tour is very interesting even though you mostly see just concrete, long hallways, and steel doors. It's fascinating to learn about the way it was built, financed, and heavily maintained and updated for the 30 years in case of a nuclear attack. It was not a fancy place for Congress and the Senate; it was clearly a safe but crowded place in case of emergency. Falconry is also very interesting since you can see the different birds, such as a falcony and hawk up close, and you can learn about their training.

My husband and father thoroughly enjoyed playing golf at the Meadows, which is the easist course. The staff even allowed me to borrow a golf cart to go say hello to them as they played.

I agree with some reviewers that the decor is not my taste. Dorothy Draper decorated with large and bright prints of red, pink and green. I also agree that the quality of the food in the main dining room is not up to par for the prices. The dinner entrees are around $40. You're better off eating at other places in the Greenbrier, such as In Fusion (try the spring rolls, fried rice or shrimp tempura), Drapers (try the pot roast sandwich, club sandwich, or crab louis appetizer), and Slammin' Sammy's (try the pizza or club sandwich). Julian's in Lewisburg serves superb food and wine although it is located in a small house and lacks the ambiance of the dining room in the Greenbrier.

Both swimming pools are fabulous. The indoor pool is the largest, private indoor pool I've ever seen. I'm sure it's longer then an olympic size pool. The bathrooms for the indoor pool are very clean and well-designed. They offer every product you might need, and they even provide a bathing suit spinner to dry it out quickly. The outdoor pool has that wonderful edge so you can walk down with a gentle slope instead of climbing down a ladder.

We stayed in the main building where the rooms are relatively small at about 300 s.f. Again, it had the bright colors, but the bathroom was quite large and well-renovated. The small size did not bother us. Occasionally, you can hear the nearby train at night, but it wasn't a significant problem. They even have a sign in front of the elevators to remind people to be quiet in the evening.

The casino is beautiful and brand new. The new owner has reportedly spent at least $100 million on renovating the casino, including building the casino. It's a nice change from the crowded casinos in Las Vegas (and I love Vegas). The lowest minimum bet for blackjack is $10.

Yes, you can save yourself $20/day plus tips if you park yourself. The lots are not far away. You don't have to be pinged to death by tipping if you skip valet parking.

There are plenty of young families here in addition to some older couples. The more formal dress code may discourage younger folks, but everyone seemed to enjoy the place. Fortunately, the Greenbrier seems to be doing well under the new ownership and is said to be sold out for the summer of 2011. We even ran into the new owner, Mr. Justice, and his wife and daughter, all of whom could not have been more down-to-earth and pleasant in our brief conversation.

Room Tip: Call early.
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  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in White Sulphur Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Greenbrier 5*
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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