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“There is something for everyone here” 4 of 5 stars
Review of The Greenbrier

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The Greenbrier
5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986   |  
Hotel amenities
Williamsburg, Virginia
Top Contributor
80 reviews 80 reviews
21 hotel reviews
Reviews in 37 cities Reviews in 37 cities
91 helpful votes 91 helpful votes
“There is something for everyone here”
4 of 5 stars Reviewed May 30, 2011

I just returned from the Greenbrier this morning (Memorial Day weekend 2011) with my husband and my parents. This place is spectacular. Obviously, it's very similar to the Homestead in Hot Springs, VA.

I think the best thing about it is that there is something for everyone there. For the active, there is golfing, swimming, horseback riding, adventure zone for kids, bowling, hiking, kayaking, laser tag, off-road driving, and white water rafting. For the less active, there are tours, falconry, culinary demonstrations, gambling, afternoon tea, shopping, movies at the theatre, carriage rides, croquet, fishing, indoor games (such as backgammon), a museum, and a great spa.

All of the staff are very nice and accomodating. The bunker tour is very interesting even though you mostly see just concrete, long hallways, and steel doors. It's fascinating to learn about the way it was built, financed, and heavily maintained and updated for the 30 years in case of a nuclear attack. It was not a fancy place for Congress and the Senate; it was clearly a safe but crowded place in case of emergency. Falconry is also very interesting since you can see the different birds, such as a falcony and hawk up close, and you can learn about their training.

My husband and father thoroughly enjoyed playing golf at the Meadows, which is the easist course. The staff even allowed me to borrow a golf cart to go say hello to them as they played.

I agree with some reviewers that the decor is not my taste. Dorothy Draper decorated with large and bright prints of red, pink and green. I also agree that the quality of the food in the main dining room is not up to par for the prices. The dinner entrees are around $40. You're better off eating at other places in the Greenbrier, such as In Fusion (try the spring rolls, fried rice or shrimp tempura), Drapers (try the pot roast sandwich, club sandwich, or crab louis appetizer), and Slammin' Sammy's (try the pizza or club sandwich). Julian's in Lewisburg serves superb food and wine although it is located in a small house and lacks the ambiance of the dining room in the Greenbrier.

Both swimming pools are fabulous. The indoor pool is the largest, private indoor pool I've ever seen. I'm sure it's longer then an olympic size pool. The bathrooms for the indoor pool are very clean and well-designed. They offer every product you might need, and they even provide a bathing suit spinner to dry it out quickly. The outdoor pool has that wonderful edge so you can walk down with a gentle slope instead of climbing down a ladder.

We stayed in the main building where the rooms are relatively small at about 300 s.f. Again, it had the bright colors, but the bathroom was quite large and well-renovated. The small size did not bother us. Occasionally, you can hear the nearby train at night, but it wasn't a significant problem. They even have a sign in front of the elevators to remind people to be quiet in the evening.

The casino is beautiful and brand new. The new owner has reportedly spent at least $100 million on renovating the casino, including building the casino. It's a nice change from the crowded casinos in Las Vegas (and I love Vegas). The lowest minimum bet for blackjack is $10.

Yes, you can save yourself $20/day plus tips if you park yourself. The lots are not far away. You don't have to be pinged to death by tipping if you skip valet parking.

There are plenty of young families here in addition to some older couples. The more formal dress code may discourage younger folks, but everyone seemed to enjoy the place. Fortunately, the Greenbrier seems to be doing well under the new ownership and is said to be sold out for the summer of 2011. We even ran into the new owner, Mr. Justice, and his wife and daughter, all of whom could not have been more down-to-earth and pleasant in our brief conversation.

Room Tip: Call early.
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  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,554 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (388)
Date | Rating
  • English first
  • Portuguese first
  • Swedish first
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English first
Virginia Beach, Virginia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 29, 2011

Having a ball at the Greenbrier. Fly fishing guide Clair was fantastic. Had a 2 hour trip scheduled, but he didn't want to leave till I pulled in a 20+ inch trout. He was generous with the time. Nice down to earth guy who is sure to put you on to a lot of nice fish. The river trail bike ride was just OK. We wouldn't recommend the trail in the heat of summer. Not much to see. It was a little boring for trail rides, poor value. Salon service (mani/pedi) just OK. Service was overpriced for what my wife got. Her massage chair was broken and the lady doing her service got called away for a family emergency in the middle of her services. The replacement person was someone who had moved on to hair and had not worked with nails/feet for years. Service was reduced, but the price wasn't, poor value. Get you services done at home before you leave. Casino was nice and smoke free but charged for drinks, even at table games; insulting to gamblers. Italian restaurant was fair. Prime 44 food was above average. Restaurant was over priced in regards to atmosphere. Current dress code is coat/tie/dress, but screams resort casual. The price screams black tie ($250 for two w/ 1 drink and basic meals). The whole Prime place seems to confuse itself. We don't plan to return for dinner. Better cheaper meals are in town. Ruth's or Morton's is actually a better value than Prime. Never thought I'd say that! The standard room is all you need here, since you should be out of your room enjoying yourself. The room we had was wonderful. The bed was the best we have ever slept in and we travel quite a bit (2102). All the employees are friendly and treat everyone like royalty. Can't beat the staff. They are top notch and seem to like their jobs. It's easy to see why folks like the resort, but avoid the dinning if you can. The value in their food just does not reach 5 stars. More like 3-4 stars with 5 star prices attached. All in all, this was a nice weekend get away.

Room Tip: Ask for military discount. It's only offered.
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  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno, CA
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 25, 2011

Loved it..had a great time. The staff is excellent and it's so wonderful to hear how they are really trying to do the best they can for Jim Justice, the local businessman who purchased The Greenbrier and saved it from closing. The bartenders were top rate, best I've ever seen and the service was impeccable. We loved golfing there and wish we would have stayed all week instead of going to The Homestead. The Greenbrier is definitely the better of the two.

  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 22, 2011 via mobile

Perfect stay. Nice, clean, great wait staff. Rooms are a little small but so much to do who cares. The architecture, furniture and art work makes you feel like you are in the mid 1800's
The Casino is nice - only 5 or 6 different table games. Limit start at $15. Drinks are expensive but well prepared.

Only thing I would stay away from is Prime 44. Jerry West needs to stick to basketball - his steaks are over priced and are not as good as Outback or Logans Roadhouse.

  • Stayed May 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waynesboro, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 18, 2011

We have visited the Greenbrier for decades, and always enjoyed our stay as something special. Since CSX sold the resort to a private owner, things have been on a downward spiral. The new staff people can be rude and unprofessional. The small amenities that made the place so special are gone. The place is all about money. If you want a pampered experience try the Homestead in Hot Springs, Virginia or, you can't miss with a Ritz Carleton. I'll never go back to the Greenbrier. Too bad nothing stays the same forever.

  • Stayed May 2011, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adamsville, Tennessee
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 1, 2011

I didn't know what to expect looking traveling to resort in West Virginia but I was pleasantly surprised by how I was greeted and how the staff went out of their way to make sure my stay was pleasurable.
The history of this property is remarkable and if you need to seek shelter in the event of a nuclear attack this is where you want to be. The Underground Bunker is enormous and you never realize you're in it unless you see the vault door.
Viewing Dresses of the First Ladies and the style of their era was quite interesting. The decor and architecture was a step back in time, and the gardens are absolutely breathtaking.
Bring your camera when you come or you will be disappointed if you don't.

  • Stayed April 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 27, 2011

The Greenbrier is an amazing historic resort that is worth the hike to it's somewhat remote location in Eastern West Virginia. We were a little nervous about travelling with our young son, however the staff was wonderful about accomodating us. (We didn't feel that we were disturbing other guests at all.) The decor is so authentic art-deco and every nook and cranny is in fantastic shape. I can see why Princess Grace and Prince Ranier vacationed here! A destination vacation for sure. One tip, if you are booking, be sure to look for their online special deals. They have some great values.

  • Stayed April 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in White Sulphur Springs
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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