We dined here about 5 months ago and were disappointed with the entire experience. On a Friday night, they had only 1 server. She simply couldn't do it all. She came to our table 20 minutes after we sat and her first words were "I'm sorry". We ordered anyway. Not surprisingly she never returned to our table. Our food sat in the kitchen way too long and was cold. We never even got a second drink. It was our worst dining experience ever, and we felt bad for the lone server. Skip to last Friday 3/15/13. We decided to forgive and forget, and tried the place again, just for appetizers and drinks this time. Everything started fine. The server took our drink order and brought them very quickly. She took our food order, then we waited. And waited. At 25 minutes in, the server told us "your food will be right out". We waited. And Waited. Finally, 45 minutes in I approached the server and asked about our food. She apologized and revealed they had only one person in the kitchen. Unbelievable! The place had 40 people in it. It takes terrible managemet to allow this. Never again!. Never, ever, again!!
If you own or manage Metropolitan Citi Grill, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.