I checked in to the Wheeling Inn, with my 14 year old son and my 9 year old daughter, for one night. Upon arrival I was given room 414 for the price of $78.39, note the difference in price from what is stated online and this after a AAA discount. We went to the room to find it hadn’t been cleaned. The beds were dirty, there were two bags of beer cans on the floor and loose beer cans throughout the room. I called the front desk to request it be cleaned. The front desk replied that there was no one available to clean the room and they would give me another room.
We went to the front desk to exchange keys and went to room 412. Upon arrival in that room, we discovered the room was once again dirty with slept in beds, beer cans and old pizza boxes. At that point, I returned to the front desk and asked where another hotel was. The man replied that the only other hotel was the casino, a blatant lie as I had checked hotels online previously that week and knew there was at least six others, and he sent another man up to a third room to see if that had been cleaned. My request to find another hotel was completely ignored.
We went to the third room, room 211, to find it very cold and that the battery for the smoke alarm was not in it, nor was it anywhere else in the room.
I returned to the front desk and demanded my money back so I could find a safe, clean hotel for myself and my children. Both men at the front desk completely ignored me. The one man kept picking up my bill and looking at it, then proceeded to make change for the bar and answer the phone while I stood there waiting to be checked out and refunded my money. After 5-10 minutes, he refused to refund my money and began yelling at me. In the end, we left the hotel, still not officially checked out, and went back one exit back where we found a Hampton Inn.
Bottom line...if you want to stay in a place that is filthy and you could burn to death while you sleep...this is the place.
- Also Known As:
- The Wheeling Hotel Wheeling
- The Wheeling Hotel
- Best Western Wheeling
- Wheeling Best Western
- Official Description (provided by the hotel):
- The Wheeling Inn Hotel is a 5-story riverfront motor lodge hotel with exterior corridors. We offer outstanding amenities. The hotel is located nestled alongside the Wheeling Suspension Bridge, offering amazing night time views of the bridge and the Ohio River. The hotel is located in the heart of historic downtown Wheeling just a short 8/10th of a mile to Wheeling Island Casino and racetrack. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Travelocity, Tingo, Orbitz, Hotels.com, Venere and Agoda so you can book your Knights Inn Wheeling reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.