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“not good” 1 of 5 stars
Review of Premier Inn Norwich (Broadlands /A47)

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Premier Inn Norwich (Broadlands /A47)
Broadlands Business Park | Old Chapel Way, Thorpe St Andrew, Norwich NR7 0WG, England   |  
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Rooms from £62
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“not good”
1 of 5 stars Reviewed December 16, 2012

Stayed in this hotel the night before my wedding some of my now wifes friends came to the hotel to see me after a drive up from london at 11pm , asked for me at the reception an staff thought they where working girls and refused to get me... I had a few words when i found out with not even a sorry from them....will not return.....do no recemmend

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Whitbread-77, Naina - Social Media at Premier Inn Norwich (Broadlands /A47), responded to this review, December 21, 2012
Thank you for your review.

At Premier Inn our main objective remains to deliver a high level of customer service in all our establishments. We apologise for the service you experienced at our hotel.

Your comments have been noted and will be duly investigated by both Head Office and the Management Team at our hotel.

Please be assured at Premier Inn we take the service provided to all our guests very seriously and your feedback will be duly followed up.

Once again thank you for taking the time to review your stay we do hope that we can welcome you back to Premier Inn in the future.

Naina

Online Customer Service Team,
Whitbread Hotels & Restaurants.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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371 reviews from our community

Traveler rating
    191
    124
    39
    11
    6
See reviews for
108
133
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58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Crewe, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed December 14, 2012

Booked premier in as my son uses them a lot through work. I was working in Norwich with two of my team when the job ran over so at short notice had to book in a hotel. It was a short 3 mile drive from we were working. Very friendly and helpful staff member on reception. The room was very clean. Bed was really comfy. It is handy to have a brewers faye attached to the hotel which we used for dinner and breakfast. Food was good at reasonable price. Again the staff were helpful and friendly. Great place for business stop overs. Not quite the MGM grand las vegas where i normally see a hotel room but for location, food, staff and a comfy clean room for a decent price i would recommended here.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee H, Cluster Sales Manager at Premier Inn Norwich (Broadlands /A47), responded to this review, December 18, 2012
Thank you for taking the time to review and for your great comments. We're really pleased to hear that you enjoyed your stay with us and found our Broadland View Brewers Fayre Restaurant convenient and good value.

We hope we'll be able to welcome you back again soon and would like to take this opportunity to wish you Merry Christmas and a Happy New Year!
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Liverpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2012

This is one of the best Premier Inn's I have stayed in, I stay here regularly for work as it is just round the corner and always get a friendly welcome from Tamsin on reception. The rooms are a good size and you get all you expect from a Premier Inn. The Brewers Fayre attached is a good place to relax after work and the staff are all friendly and helpful. They have a regular all you can eat buffet each and the breakfast is also a all you can eat buffet style.
Highly recommended if you are staying in Norwich or the surrounding area.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee H, Cluster Sales Manager at Premier Inn Norwich (Broadlands /A47), responded to this review, December 14, 2012
Many thanks for taking the time to review and for your great comments. We're so pleased you enjoy staying with us and you're happy with the customer service along with the food, and atmosphere in our Brewers Fayre Restaurant. I'll be delighted to pass over your comments to Lorraine, Tamsin, Liam and the Team.

We look forward to welcoming you back again soon.

Have a very Merry Christmas and a Happy New Year.

Kind regards, Dee
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derby
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 10, 2012

Always find Premier Inns - clean, comfortable, with comfy big beds.
Only niggle the bathroom a bit tatty - the sealant around the edges a bit scruffy.
Staff polite and immediately responded to a problem with the bathroom fan

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Top Contributor
58 reviews 58 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 2, 2012

Nice Premier Inn in a good location for my place of work. The decor is however slightly run down and this is one of the remaining Premier Inn's that hasn't been refurbished. It has old TV's, run down bathrooms and room key entry.

I'm not a fan of the Brewers Fayre chain of restuarants so chose to venture into Norwich for food each night instead of eating at the attached Brewers Fayre restaurant.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wakefield, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 25, 2012

Warm Clean and comfortable, the attached pub is good value and I have never had reason to complain about anything. Breakfast is now buffet style but is good value for the money. I still think the WiFi should be free of charge in all Premier Inns though.

Room Tip: Never had a problem in any room.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daventry, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 17, 2012

I stayed here recently as the place I normally stay at was full.
The room was of typical premier inn standard and was clean with a very comfy bed. I found the reception staff very helpful.

There is a Brewers Fayre next door which I found very good for evening meal and breakfast.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Norwich (Broadlands /A47)

Address: Broadlands Business Park | Old Chapel Way, Thorpe St Andrew, Norwich NR7 0WG, England
Phone Number:
Location: United Kingdom > England > East Anglia > Norfolk > Norwich > Thorpe St Andrew
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #2 of 2 Hotels in Thorpe St Andrew
Price Range (Based on Average Rates): $
Number of rooms: 92
Official Description (provided by the hotel):
Norwich Broadlands Business Park is situated on the outskirts of Norwich with great access to the city, the Norfolk Broads and the coast. Our Brewers Fayre Restaurant serves great food, all day every day. ... more   less 
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Also Known As:
Premier Inn Norwich Central South Hotel Norwich

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