We planned this trip months in advance and my sister in law booked 2 rooms to coincide with the wood Choppers Festival. We stayed at this motel the previous year and was making it an annual event. Check in is supposed to be 2pm... so, we went to check into our room and was told that my brother & sister in laws room was ready but ours was not... So, we inquired as to which room was ours..... OUr room was WAY over on the other side of the motel and upstairs.... Far away from our family... now, as I said, we booked months in advance... My question is - Why were we not put side by side? Well, We let this slide and since we were told that our room was not ready, we went to the festival and came back to the motel around 5 . We wanted to get our room and rest and freshen up a bit... Well, we were told the room was still not ready! So, We inquired of the lady if we could have a discount OR if we could possible get another room that was closer to our family.... she said she would ask the manager..... We waited outside and the man came STORMING down the walkway and shouting "I'll give your money back! I'll give your money back!"..... WHAT??? We didn't ask for our money back... So, we explained that our room still wasn't ready and wanted to know if we could get a discount OR a closer room to our family....NO!!! He was SO RUDE!! and we were just asking... because check in was supposed to be at 2pm and here it was already 5pm...... So, we left and came back at 7pm at which time he came out to give us our room key.... We had already decided that we would NOT stay in his motel and be treated like that.... so we got our money back and left...... We were planning on making this an annual trip but no more.... We won't stay in a place that treats it's customers like that... It seemed as if the MAN had a BAD problem... and maybe just taking it out on us (?) I don't know... but he was THE RUDEST MAN I have EVER MET! to just BLOW UP on us when it was all their fault.... We did nothing wrong! They were in the wrong but not putting us close to our family and by not having our room ready on time.... and there were people in the office just sitting around doing nothing and eating and such , instead of getting rooms ready for customers... I call this BAD BAD Management..! I wouldn't recommend this motel to anybody..The manager obviously has no "people skills" and I hear that he WAS a WV Senator.... Notice, I said "was".....HHHMMMM......
- Official Description (provided by the hotel):
- Our hotel offers the perfect combination - the ambiance of a small hotel with the amenities of an upscale hotel.We are conveniently located in the heart of the downtown, on the banks of the famous Elk River, making our hotel an ideal destination for business and leisure travelers alike. We offer our guests exceptional, personalized service. Stroll the downtown and visit the gift and antique stores. Eat at any of the many fine restaurants, all within easy walking distance. You can relax and enjoy the beauty of the mountains right from your hotel room ... more less
- Also Known As:
- Mineral Springs Hotel Webster Springs