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“Odd place, needs some fine tuning” 3 of 5 stars
Review of Applebee's

Applebee's
302 Merchants Walk, Summersville, WV 26651
(304) 872-8800
Website
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Ranked #11 of 24 restaurants in Summersville
Cuisines: American
Restaurant details
Collingwood, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Odd place, needs some fine tuning”
3 of 5 stars Reviewed October 30, 2013

Upon entering, the restaurant seemed quite pleasant, staff were in the Halloween mood, all dressed up. We were seated and our server asked if we would like something to drink. I asked for a glass of wine, and she asked for photo ID. Now this is not an unusual request, IF I were under 30, or looked it anyway. Not to give away my age, but I retired after a long career, two years ago. I thought she was joking, given the "trick or treat" nature of the calendar date, but she was dead (no pun intended) serious and said "I risk losing my job if I don't see it". I asked why, and she stated she thought it was a state law (look it up, it isn't - apparently it's only this Applebee's at this location, at least that I could find). First off, a server should be a little more aware of things like this, why her restaurant has this policy, I'm sure she's been in other restaurants in the state. We provided my driver's license (after my husband went back to our hotel room to get it) and along came my wine - IN A BRANDY SNIFFER!! When I asked if I could have a wine glass, she responded "I'll check, but we were all out, they were all on other tables". Now this restaurant was not full, nor were there people lined three deep at the bar. Perhaps they should invest in a few more glasses. On the upside, the food was good. Not sure I'd go back though the next time I stop here on our way south. Here's the odd thing (as if it could get any odder), we told her we were staying at the hotel across the street (you get a 10% discount when you show your room key). We went to show her the key and she said "oh I don't need to see it". So she can give us the discount without any proof that we're entitled to it, but can't serve 55 plus individual a drink without proof. Anyway, the bill came without the discount and we had to remind her. All in all not an overly positive experience. But if you want decent food at a good price, close to the hotels and highway, hey then, this is your restaurant.

  • Visited October 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
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17 reviews from our community

47% Recommend
    1
    7
    6
    0
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Spring Hill, Florida, Usa
Senior Contributor
27 reviews 27 reviews
18 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
“Friendly Service”
4 of 5 stars Reviewed October 16, 2013

It's just a typical Applebee's but a nice stop when on the road. The server was friendly, the manager roams the restaurant and is pleasant and cares about you.

Visited October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Top Contributor
196 reviews 196 reviews
12 restaurant reviews
Reviews in 78 cities Reviews in 78 cities
72 helpful votes 72 helpful votes
“TERRIBLE SERVICE!!!”
1 of 5 stars Reviewed October 16, 2013

Came into restaurant with 2 friends, staff are trying to figure out which stations they had, while standing there waiting to be seated, then waitress took over 10 minutes to come over, and that was after saying something to someone else, also 5-6 servers sitting around shooting crap, food came out cold, only 1 waiter looked like he knew how to be a good wait staff.

TERRIBLE TERRIBLE STAFF!!

Visited October 2013
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Logan, West Virginia
Senior Contributor
27 reviews 27 reviews
10 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
“food and drinks good service average”
3 of 5 stars Reviewed August 11, 2013

Food and drinks were what you would expect at an Applebee's but the service was average to poor. Happy hour prices make it a good stop.

Visited August 2013
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Toronto, Ontario
Contributor
15 reviews 15 reviews
5 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Not as nice as most”
3 of 5 stars Reviewed July 15, 2013

It was busy and the staff seemed more interested in talking to their friends in town than tending properly to their tables. Dinner arrived way too close to the appetizers and left the tabel crowded.

Visited July 2013
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