We stayed at Soaring Eagle over Thanksgiving weekend. I woudn't call it great but it was definitely better than Seneca where we stayed last December. They still advertise it (along with Seneca) as the newest accomodations on the mountain and the sales reps claim that both are a couple of years old. They are not. I think both were built around 2007.
Soaring Eagle is still in good shape but not brand new. The unit we got was a "deluxe" studio. It was in much better condition than the one we got at Seneca (old and run down). The furniture was decent - used but not warn out. The matress was good and we managed to get a good night sleep. Our 5 year old slept on a pull-out couch and seemed happy about it. The sheets and towels were pretty warn out, so don't expect luxury there. We used our own blankets.
The kitchen was pretty decent - everything worked. We ate breakfast in the room and heated up lunch leftovers for dinner. The bathroom was okay too. The water pressure was pretty low but everything else worked.
When it comes to housekeeping at Snowshoe, don't expect much. They'll bring fresh towels and pick up trash daily but that's about it. I don't think there is any cleaning going on. I seriously doubt that anyone ever vacuums the floor or wipes any surfaces. The lighting in the bathroom was pretty low, so it's hard to judge how clean it really was. The bathroom flooring was dark stone tiles, so it was hard to see anything on it.
Again, compared to Seneca it was much much better but we also had lower expectations this time. The bulding has an underground heated parking but I think it would fill up fast during busy times, so don't count on it if you come here when the building is full. Ski lockers are on the same level with parking, so you don't have to drag your skis in the elevator like you do at Seneca. A big plus when you travel with kids who can't carry their own equipment.
Ski in/ski out was not available when we were there. Skiing was either at the main ski area off the village or in Silver Creek. There is a shuttle stop within a short walk from the building which is great when everyone in your party can carry their own equipment. If you have kids who can barely walk in their ski boots and you have to carry their skis in addition to yours, driving might be a better option. You can unload by the rental shop at the Expedition Station across from the kid's ski school carpet. They rent lockers for 7 dollars a day if you need to store your shoes and extra sweaters, pants, gloves, snacks, etc. for the kids. They also have restrooms. Parking can be a bit tricky. We parked at the parking lot just below the village which was open for general parking when we were there. Normally, it's a gated lot. I think your room key will get you in but I am not positive.
The restaurant at the Soaring Eagle was closed when we were there, so we ate at the village. There is a pizza place - our picky kid ate their cheese pizza. The Junction had a kid menu but our kid didn't want anything off of it.
There is no cell phone reception, so bring a phone card if you want to use your room phone. Wired internet worked some days. Talk to the person in the lobby if it doesn't - they might be able to help. They also have an internet kiosk in the lobby where you can look up weather or check your e-mail if you can't get your in-room internet to work.
A word of advice, it you are planning your first trip to Snowshoe, don't assume that room prices correspond with room quality. Those accomodations classified as deluxe by Snowshoe have nothing deluxe about them. Just lower your expectations and come prepared and you will enjoy your stay. We enjoyed it a lot more the second time around mainly because we didn't expect much. I would definitely stay again at Soaring Eagle especially if there is a ski in/out option. Otherwise, it's a bit of a logistical hassle especially if you travel with young kids.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.