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“About what you would expect” 3 of 5 stars
Review of Comfort Inn Shepherdstown

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Comfort Inn Shepherdstown
2.0 of 5 Hotel   |   70 Maddex Square Drive, Intersection of Route 45 & Maddex, Shepherdstown, WV 25443 (Formerly "Days Inn")   |  
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Ranked #2 of 3 Hotels in Shepherdstown
Rockville, Maryland
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
“About what you would expect”
3 of 5 stars Reviewed July 22, 2014

I stay in this Comfort Inn while attending the Contemporary Arts Theatre Festival. Prices are fair and location excellent. But I agree about the smoke smell--last year I had to change rooms because the smell was overpowering. This year, I just put up with it since we were not in the hotel very long. Rooms are reasonably clean, but please remove the bedspreads--I didn't want to touch it. And the blanket on the bed was also questionable. Not covered by a top sheet. My friends were not bothered by this, but I was.
Desk clerk was very confused about our reservation and it took her quite some time to get it straight. And when we departed we each had different charges for our rooms--off by a dollar or so and not worth complaining about. But perplexing.
Staff seems to have been there along time and were friendly. Breakfast area sorely needs to be enlarged. I am not a fan of mystery waffle mix or other prepackaged food, but I was able to find cereal and milk. Suggestion--leave the hard boiled eggs in their shells.
Free wi-fi is always nice and it worked very well for me. Small exercise area that I didn't use but others were using it. Ample parking and great location--nearby supermarkets and drugstore were welcome.
I plan to return next summer for the CATF, but please do something about the smoke and the old blankets and bedspreads!

Room Tip: Choose the second floor. Room 213 was okay, except for the smoke smell.
See more room tips
  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, July 28, 2014
Dear Valued Guest,

Thank you for your business and for taking the time to remark on your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Andrew Lowe
General Manager
Comfort Inn - Shepherdstown, WV
304.876.3160
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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86 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
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English first
Austin
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 20, 2014

We rode our bikes in from the C&O trail. We had a great stay. The room was clean, the staff was friendly, and we had a good breakfast before we set out the next day. Although the hotel is not right off the trail, there are sidewalks and bike lanes all the way there.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, July 28, 2014
Dear Valued Guest,

Thank you for taking the time to provide feedback on your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are glad to hear that you enjoyed your stay at our hotel.

Thank you for your business. On behalf of our staff, we all look forward to your next visit to the Comfort Inn of Shepherdstown, WV.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novato, California
Top Contributor
109 reviews 109 reviews
38 hotel reviews
Reviews in 50 cities Reviews in 50 cities
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed July 17, 2014

We stayed two nights. The room was not cleaned, towels not replaced. Even some debris on the floor in the hallway was not picked up during our stay. In spite of the air conditioning our room was clammy; some quick-dry underwear did not dry in two days.

Breakfast is fairly lame. When the container of milk for cereal ran down the staff had to go to the store to get more milk. The breakfast room is small and has a loud, intrusive TV playing.

On the plus side, a supermarket and drug store were within a few yards of the hotel.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, July 28, 2014
Dear Valued Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Andrew Lowe
General Manager
Comfort Inn - Shepherdstown, WV
304.876.3160
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Falls, Minnesota
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 10, 2014

A great value, a very clean, comfortable stay. Quiet, nice staff. Quaint little town and the staff gave helpful advice on restaurants. We came in late but still were able to find our way there and find options for supper. The breakfast was very good, too. I highly recommend this if you're not looking for high-end luxury but just a nice, decent middle-class room.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, July 14, 2014
Dear Valued Guest,

Thank you for taking the time to comment on your most recent stay at our hotel. Your feedback is very important to us and your input helps with our staff's continuing efforts to provide excellent accommodations to all of our guests.

We appreciate your positive comments and are happy to hear that you emjoyed your stay at our hotel. Our entire staff works diligently to ensure that all of our guests have a superior experience while staying at the Comfort Inn of Shepherdstown, WV.

Thank you so much for your business, and we look forward to seeing you agai in the future. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sparta n
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 7, 2014

Stayed here on trip to Antietem battlefield and wanted to stay near a downtown. Motel was clean and our room did not smell as others had said. We are fussy about where we stay and I would not hesitate to stay here again. We had to drive to downtown but it was a 5 minute trip.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, July 9, 2014
Dear Valued Guest,

Thank you for taking the time to comment on your experience at our hotel. Feedback from our guests is very important to all of our staff and your input helps with our continuing efforts to provide excellent service and a great stay.

We are pleased to hear that our hotel accommodations met your expectations and that you would recommend our hotel to others. It is kind remarks like these that keep our entire staff striving for excellence.

Thank you so much for your business, and we look forward to seeing you again at the Comfort Inn of Shepherdstown, WV.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 30, 2014 via mobile

This hotel is an excellent choice if you're staying in the area. There are not many hotels in Shepherdstown. It's not a 5 star hotel but the service and price exceeds all expectations. The staff there was very friendly and accommodating. There is a grocery store, a pharmacy, a few restaurants and a McDonald's in the plaza near by. As a single traveler, traveling by myself, I felt very safe. The breakfast buffet was very good, with fresh fruit, waffles, cereal, danish and muffins. This hotel is just a short drive to Harper's Ferry and other historical sites in the region.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, July 3, 2014
Dear Valued Guest,

We are extremely pleased to hear that you enjoyed your stay at our hotel. It is always a pleasure to receive such positive feedback.

Our hotel staff takes great pride in their customer service and attention to details. Your comments will serve as encouragement to all of our staff as we continuously strive to maintain our high levels of quality while providing an exceptional experiences for all of our guests.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandusky, Ohio
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 25, 2014

This location was convenient for a trip to Sharpsburg MD for the Memorial Saturday parade and to Antietam Battlefield. The young man who checked us in was super nice and very helpful. The wi-fi was a little spotty in the room the evening we were there. Breakfast was good, although the eating area is very small. We would stay here again if we were in the area.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, June 27, 2014
Dear Valued Guest,

Thank you for taking the time to provide feedback on your recent stay at our hotel. Your feedback provides all of our staff with valuable information so that staff can continue their high level of customer satisfaction and attention to detail.

On behalf of our staff, we are happy to hear that you enjoyed your stay at our hotel and would welcome staying with us again. Regrets on any minor inconveniences experienced as we are happy to look into these matters and have them properly addressed.

Thanks very much for your business. We look forward to your next visit to the Comfort Inn of Shepherdstown, WV.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Shepherdstown

Address: 70 Maddex Square Drive, Intersection of Route 45 & Maddex, Shepherdstown, WV 25443 (Formerly "Days Inn")
Phone Number:
Location: United States > West Virginia > Shepherdstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Shepherdstown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Shepherdstown 2*
Number of rooms: 51
Reservation Options:
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Also Known As:
Comfort Inn Shepherdstown Hotel Shepherdstown
Shepherdstown Comfort Inn

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