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“Very nice staff.” 4 of 5 stars
Review of Comfort Inn Shepherdstown

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Comfort Inn Shepherdstown
2.0 of 5 Hotel   |   70 Maddex Square Drive, Intersection of Route 45 & Maddex, Shepherdstown, WV 25443 (Formerly "Days Inn")   |  
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Ranked #3 of 3 Hotels in Shepherdstown
Sandusky, Ohio
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Very nice staff.”
4 of 5 stars Reviewed June 25, 2014

This location was convenient for a trip to Sharpsburg MD for the Memorial Saturday parade and to Antietam Battlefield. The young man who checked us in was super nice and very helpful. The wi-fi was a little spotty in the room the evening we were there. Breakfast was good, although the eating area is very small. We would stay here again if we were in the area.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, June 27, 2014
Dear Valued Guest,

Thank you for taking the time to provide feedback on your recent stay at our hotel. Your feedback provides all of our staff with valuable information so that staff can continue their high level of customer satisfaction and attention to detail.

On behalf of our staff, we are happy to hear that you enjoyed your stay at our hotel and would welcome staying with us again. Regrets on any minor inconveniences experienced as we are happy to look into these matters and have them properly addressed.

Thanks very much for your business. We look forward to your next visit to the Comfort Inn of Shepherdstown, WV.
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94 reviews from our community

Traveler rating
    18
    35
    27
    11
    3
See reviews for
21
34
7
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Hedgesville, West Virginia
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 11, 2014

The grounds were nice, the motel very clean and attractive. The staff was awesome.
I read other reviews here and sadly agree about the odors in the place. Our room stank, oh, did it stink, of mustiness and old smoke. Staff was especially nice about it, offered to change room (we declined) and had a "deep cleaning" done while we were out. It did not help, but only added a floral smell to the mustiness.
I emphasize though, they did their best to fix the problem and we declined further help.
Broken cover on AC made it impossible to direct the air flow. It shot at the bed at all times. As soon as the AC came on, the cover would fall off again. It did not appear to be the same AC unit that is pictured in one of the reviews as the break is different.

Room Tip: I think our room # was 109. First floor on the left side as you walk in.
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, June 20, 2014
Dear Valued Guest,

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is extremely important to us, and we will be using the feedback you provided to make improvements where needed. Your feedback/concerns have been communicated to our maintenance and housekeeping departments.

We apologize for any inconvenience or discomfort experienced on your part as our guest. We value your feedback and thank you for your business at our hotel. We hope that you will consider staying with us again so that we can have the opportunity to provide you with a superior experience.
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Pennsylvania
Level Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed June 8, 2014

Despite the facade, this Comfort Inn is probably one of the older properties in the chain judging by the rooms and their technologies. Still, for cyclists it is safely accessed and not too far from the charms of Shepherdstown's main street, West German Street. This CI is next to a car wash, grocery store, laundromat, and pizza shop, again, all of use to cyclists on long journeys. Other cyclists seen on the visit also seemed to be making use of these amenities.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, June 10, 2014
Dear Valued Guest,

Thank you for providing feedback regarding your recent stay at our hotel. Your feedback is very important to all of our staff as it provides insight into your experience at our hotel property.

We are glad to hear that you enjoyed the modern conveniences that our hotel location has to offer. These conveniences along with our staff's customer service, hospitality, and attention to detail enable our hotel to offer all of our guests an exceptional experience.

We thank you for staying at the Comfort Inn of Shepherdstown, WV and look forward to you return visit. Safe travels to you.
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Anchorage, Alaska
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 22, 2014

We were in the area to visit Harpers Ferry primarily, and also to ride our road bicycles. The hotels in Harpers Ferry were full so we opted for this one. The 11 mile drive from the Harpers Ferry Visitors Center is pretty, and Shepherdstown is quaint and lovely. The hotel kindly allowed us a late checkout so we were able to ride 30 miles, take a quick shower, and then head to Harpers Ferry for the afternoon. Very friendly service and it was handy having a grocery and pharmacy close by. There were lots of bicycles in the parking lot, probably because the 187 mile C&O Canal is just across the river from the hotel. We also chatted with a couple birdwatchers who were headed to the C&O. Great base for these activities or just for driving around the countryside.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, May 27, 2014
Dear Valued Guest,

Thank you for taking the time to comment on your recent stay at our hotel. It is always a pleasure to receive positive feedback.

Your feedback will serve as encouragement to all of our staff as we continuously strive to improve the quality of our services while providing an exceptional experience for each and all of our guests.

Thank you again for sharing your experience at our hotel! Our entire staff looks forward to your next visit to the Comfort Inn Hotel of Shepherdstown, WV!
Best Regards,

Andrew Lowe
General Manager
Comfort Inn - Shepherdstown, WV
304.876.3160
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Falls, VA
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 14, 2014

As others have mentioned, some rooms do reek of smoke. The smoking rooms are in the left wing of the hotel, on the upper floors. (Why on earth do they allow it anyway in this day?) Ask for a room in the right wing as far away as possible from those rooms and you should be okay. We found the second floor (go figure) to be better than the first.

As for the hotel itself, staff could not have been nicer. The rooms are tiny, which is puzzling considering the amount of land available. Still, everything was clean, I did remove the awful green bedspread which may have seen all kinds of shenanigans. The housekeeper thankfully never put it back on.

Very welcoming to pets and a nice, grassy relief area.

Breakfast is de rigueur for these stops and that was fine. Free coffee is always nice.

As we are looking to buy a home in the area, we will be back. (Just hope they dump that green bedspread. Shiver... :)

Room Tip: Read the above!
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, May 16, 2014
Dear Valued Guest,

I would like to thank you for taking the time to provide feedback on your experience. I am unhappy to hear that your accommodations were not up to your satisfaction. Please feel free to contact me directly so that we can discuss the matter.

Thank you for your time and valuable feedback. We welcome the opportunity to improve your impression of our facilities and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Shepherdstown.
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Maryland
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed January 25, 2014

We stayed at this property for one night while my daughter was visiting some friends at nearby Shepherd University. There is a lack of hotel choices in the immediate area within Shepherdstown and we actually have stayed at the Clarion Hotel which is just a few minutes away. But we decided to stay at the Comfort Inn instead and we were pleasantly surprised. It's close to everything and a great value. Guest rooms were large and very clean. The staff were extremely pleasant. The free hot breakfast was very nice as well, with a good assortment of hot and cold items to eat. All in all a very nice hotel and a good value.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, January 27, 2014
Dear Valued Guest,

Thank you for taking the time to provide feedback regarding your recent stay at our hotel.

We very much appreciate and value your comments. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erie, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 15, 2014

I am currently staying at this property. I was here for work for 60 days, went home for two weeks
during the holidays and am back again. This is an older property but is clean and comfortable. The beds are decent and the place is quiet. I dont sleep really well in ANY motel but this is as good as it gets for me. There is a small fitness room with treadmill, cross trainer, and three different types of cycling machines. They do have a continental breakfast but I cant comment on that as I am up and gone for work before it opens at 6 AM. All the staff members I have met, from the manager on down have been extremely friendly and helpful. They also will work with your company to provide a very nice long term corporate rate. I am comfortable, room is clean, water pressure is excellent. A small kitchen would be nice but have fridge and microwave. I also have free internet and the rooms are large.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, January 17, 2014
Dear Steve A,

Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay at our hotel.

Our staff takes great pride in offering all of our guests exceptional service and wonderful experience.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Comfort Inn Shepherdstown

Address: 70 Maddex Square Drive, Intersection of Route 45 & Maddex, Shepherdstown, WV 25443 (Formerly "Days Inn")
Phone Number:
Location: United States > West Virginia > Shepherdstown
Amenities:
Business Center with Internet Access Free Breakfast Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Shepherdstown
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn Shepherdstown 2*
Number of rooms: 51
Reservation Options:
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Also Known As:
Comfort Inn Shepherdstown Hotel Shepherdstown
Shepherdstown Comfort Inn

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