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“Very Good for Traveling Cyclists” 4 of 5 stars
Review of Comfort Inn Shepherdstown

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Comfort Inn Shepherdstown
2.0 of 5 Hotel   |   70 Maddex Square Drive, Intersection of Route 45 & Maddex, Shepherdstown, WV 25443 (Formerly "Days Inn")   |  
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Ranked #2 of 3 Hotels in Shepherdstown
Pennsylvania
Top Contributor
65 reviews 65 reviews
11 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
“Very Good for Traveling Cyclists”
4 of 5 stars Reviewed June 8, 2014

Despite the facade, this Comfort Inn is probably one of the older properties in the chain judging by the rooms and their technologies. Still, for cyclists it is safely accessed and not too far from the charms of Shepherdstown's main street, West German Street. This CI is next to a car wash, grocery store, laundromat, and pizza shop, again, all of use to cyclists on long journeys. Other cyclists seen on the visit also seemed to be making use of these amenities.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, June 10, 2014
Dear Valued Guest,

Thank you for providing feedback regarding your recent stay at our hotel. Your feedback is very important to all of our staff as it provides insight into your experience at our hotel property.

We are glad to hear that you enjoyed the modern conveniences that our hotel location has to offer. These conveniences along with our staff's customer service, hospitality, and attention to detail enable our hotel to offer all of our guests an exceptional experience.

We thank you for staying at the Comfort Inn of Shepherdstown, WV and look forward to you return visit. Safe travels to you.
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82 reviews from our community

Traveler rating
    17
    31
    22
    9
    3
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14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Anchorage, Alaska
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 22, 2014

We were in the area to visit Harpers Ferry primarily, and also to ride our road bicycles. The hotels in Harpers Ferry were full so we opted for this one. The 11 mile drive from the Harpers Ferry Visitors Center is pretty, and Shepherdstown is quaint and lovely. The hotel kindly allowed us a late checkout so we were able to ride 30 miles, take a quick shower, and then head to Harpers Ferry for the afternoon. Very friendly service and it was handy having a grocery and pharmacy close by. There were lots of bicycles in the parking lot, probably because the 187 mile C&O Canal is just across the river from the hotel. We also chatted with a couple birdwatchers who were headed to the C&O. Great base for these activities or just for driving around the countryside.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, May 27, 2014
Dear Valued Guest,

Thank you for taking the time to comment on your recent stay at our hotel. It is always a pleasure to receive positive feedback.

Your feedback will serve as encouragement to all of our staff as we continuously strive to improve the quality of our services while providing an exceptional experience for each and all of our guests.

Thank you again for sharing your experience at our hotel! Our entire staff looks forward to your next visit to the Comfort Inn Hotel of Shepherdstown, WV!
Best Regards,

Andrew Lowe
General Manager
Comfort Inn - Shepherdstown, WV
304.876.3160
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Great Falls, VA
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 14, 2014

As others have mentioned, some rooms do reek of smoke. The smoking rooms are in the left wing of the hotel, on the upper floors. (Why on earth do they allow it anyway in this day?) Ask for a room in the right wing as far away as possible from those rooms and you should be okay. We found the second floor (go figure) to be better than the first.

As for the hotel itself, staff could not have been nicer. The rooms are tiny, which is puzzling considering the amount of land available. Still, everything was clean, I did remove the awful green bedspread which may have seen all kinds of shenanigans. The housekeeper thankfully never put it back on.

Very welcoming to pets and a nice, grassy relief area.

Breakfast is de rigueur for these stops and that was fine. Free coffee is always nice.

As we are looking to buy a home in the area, we will be back. (Just hope they dump that green bedspread. Shiver... :)

Room Tip: Read the above!
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, May 16, 2014
Dear Valued Guest,

I would like to thank you for taking the time to provide feedback on your experience. I am unhappy to hear that your accommodations were not up to your satisfaction. Please feel free to contact me directly so that we can discuss the matter.

Thank you for your time and valuable feedback. We welcome the opportunity to improve your impression of our facilities and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Shepherdstown.
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Maryland
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 25, 2014

We stayed at this property for one night while my daughter was visiting some friends at nearby Shepherd University. There is a lack of hotel choices in the immediate area within Shepherdstown and we actually have stayed at the Clarion Hotel which is just a few minutes away. But we decided to stay at the Comfort Inn instead and we were pleasantly surprised. It's close to everything and a great value. Guest rooms were large and very clean. The staff were extremely pleasant. The free hot breakfast was very nice as well, with a good assortment of hot and cold items to eat. All in all a very nice hotel and a good value.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, January 27, 2014
Dear Valued Guest,

Thank you for taking the time to provide feedback regarding your recent stay at our hotel.

We very much appreciate and value your comments. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
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Erie, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 15, 2014

I am currently staying at this property. I was here for work for 60 days, went home for two weeks
during the holidays and am back again. This is an older property but is clean and comfortable. The beds are decent and the place is quiet. I dont sleep really well in ANY motel but this is as good as it gets for me. There is a small fitness room with treadmill, cross trainer, and three different types of cycling machines. They do have a continental breakfast but I cant comment on that as I am up and gone for work before it opens at 6 AM. All the staff members I have met, from the manager on down have been extremely friendly and helpful. They also will work with your company to provide a very nice long term corporate rate. I am comfortable, room is clean, water pressure is excellent. A small kitchen would be nice but have fridge and microwave. I also have free internet and the rooms are large.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, January 17, 2014
Dear Steve A,

Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay at our hotel.

Our staff takes great pride in offering all of our guests exceptional service and wonderful experience.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
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Virginia Beach, Virginia
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 21, 2013

This hotel was perfectly fine, with the exception of the smoke smell (VERY STRONG) mentioned by others. It was a short drive to a very quaint downtown. The grocery store and drugstore were a stone's throw away, which was convenient, and the rates were reasonable. Pets are allowed (I met a couple in the elevator :), the breakfast is better than many continental breakfasts, the gym was functional, and the room was comfortable. Wish there were more options in Shepherdstown, and would have stayed at the Bavarian Inn if it had been available.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShepherdstownComfort, General Manager at Comfort Inn Shepherdstown, responded to this review, January 17, 2014
Dear Valued Guest,

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.
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New York City, New York
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed November 17, 2013

I booked a room on a non-smoking floor, as I am highly allergic to smoke. The hallway, and the room itself, stunk of cigarette smoke, making for a miserable night trying to breathe. I was told that there were no other "non-smoking" rooms/floors available. I see from TripAdvisor posts that I am not the first to complain.

Avoid this hotel unless you are an avid smoker.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon M, General Manager at Comfort Inn Shepherdstown, responded to this review, November 29, 2013
Dear Valued Guest,

I would like to thank you for taking the time to provide feedback on your experience. I was unhappy to hear that your accommodations were not up to par. What you experienced is unacceptable and I would be grateful for the opportunity to discuss it with you personally. We would honor the opportunity to improve your impression of our facilities. Please let us know if your travel plans find you back in our town as we appreciate the chance to impress you.
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Additional Information about Comfort Inn Shepherdstown

Address: 70 Maddex Square Drive, Intersection of Route 45 & Maddex, Shepherdstown, WV 25443 (Formerly "Days Inn")
Phone Number:
Location: United States > West Virginia > Shepherdstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Shepherdstown
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn Shepherdstown 2*
Number of rooms: 51
Reservation Options:
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Also Known As:
Comfort Inn Shepherdstown Hotel Shepherdstown
Shepherdstown Comfort Inn

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