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“Non-Smokers Beware” 3 of 5 stars
Review of Comfort Inn Shepherdstown

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Comfort Inn Shepherdstown
2.0 of 5 Hotel   |   70 Maddex Square Drive, Intersection of Route 45 & Maddex, Shepherdstown, WV 25443 (Formerly "Days Inn")   |  
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Ranked #2 of 3 Hotels in Shepherdstown
Springfield, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Non-Smokers Beware”
3 of 5 stars Reviewed August 19, 2012

We booked this hotel for a one night stay on Hotwire and got a marginally better rate than what the Choice Hotel's Website offered for it's lowest rates. When I called to confirm the reservation the front desk staff told me that they had put me in a smoking King room. My wife had booked the room and unfortunately Hotwire doesnt give you a choice of smoking, or non-smoking. I asked the clerk to switch the room to a non-smoking, and immediately got the song and dance that they were full and could not accommodate that request. We arrived and found the hotel very nice, fairly new, but our room, a smoking room absolutely reeked. In fact the hallway outside stank too. With three candles burning, and after using a whole bottle of Fabreeze it was still bad, but we endured. The front desk clerk told me that they frequently stick guests in these rooms who have actually booked a non-smoking room on the website....nice!

Room Tip: Ensure you request a non-smoking room and are actually given one.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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86 reviews from our community

Traveler rating
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    32
    25
    9
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Baltimore, MD
1 review
5 of 5 stars Reviewed July 21, 2012 via mobile

The hotel was clean and perfectly located. Breakfast good. Loved that there was coffee, tea and juice always available. Could not ask for more. And reasonably priced. Walked to center of town. Perfect location for CATF.

Stayed July 2012, traveled as a couple
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Cincinnati, Ohio
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 12, 2012

No frills hotel. What you get instead is a friendly and helpful staff, perfect location to see the sights. Hometown feel. Will definitely go back!!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Baltimore
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 10, 2012 via mobile

We stay there with 30 friends during the CATF theater festival. Perfectly adequate. Pool arrangements with the Clarion. Includes breakfast with waffles, eggs, oatmeal, serve yourself. Free wifi. Special rates for groups.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Green Lane, PA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 29, 2012

This is probably the nicest Comfort Inn we have stayed at. We were there three nights. Very clean and quiet. Nice breakfast included.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Annandale, Virginia
Top Contributor
89 reviews 89 reviews
31 hotel reviews
Reviews in 46 cities Reviews in 46 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed June 12, 2012

My husband and I stayed here in June 2012 after spending the day in nearby Harper's Ferry. We wanted to go to the Mountain Heritage Arts and Crafts festival the next day which was located near Shepherdstown so we decided to stay near the town. Shepherdstown is a small college town (home to Shepherd College which has about 5,000 students) of less than 2,000 people; it is the oldest town in West Virginia (founded in the late 1780s) and the downtown is quaint--full of shops and a few restaurants and a museum. There are not a lot of hotels near the town and they are all expensive. The Comfort Inn was the least expensive place to stay and the government discount to us was a little over $80. I try to find coupons but could not find one in Roomsaver and similar publications. There is probably a much wider choice of hotels and motels at less cost off of I-81 near Martinsburg which was not far, but we did not want to make that drive as we wanted to be near the crafts festival.

The location of this hotel is a real plus. It is literally minutes from the downtown area. There is a McDonalds and stores within walking distance. We found the hotel to be very clean and the front desk staff very friendly and helpful. The breakfast is adequate. They had the usual waffles, eggs and sausage, juice, coffee, muffins, instant cereal, etc. enough to get you started for the day. We found the room not overly large but adequate for our needs. It was quite spotless. I am really picky about the comfort of the pillows and mattress I sleep on and this is why I am giving this place five stars. Honestly, the pillows were the most comfortable I have ever laid my head on! I like smaller, firm pillows and they were perfect for me. I liked them so much I asked the front desk clerk if I could buy a couple but she said they were short of pillows and did not have any new ones, but that she would email me the name of the company that sells them. I found the mattress to be very comfortable as well. The hotel was pretty quiet although they do take pets. We saw a lady with two large dogs walking down the hall but did not hear them at night. We could hear a little noise in the room next to ours but I think it was when the people first came in their room. We did not hear them during the night. The flat screen TV gets many channels and had a great picture. The furniture was nice but not exceptional. The A/C, although turned down, made the room pretty cool but it was comfortable enough. But it was a nice, quiet and clean place and we slept well and the location was great, so that's all one can ask of a hotel. The front staff was friendly and if you ask, they will give you a map of the town with the shops and restaurants listed on it. They did have trouble recommending a 'family type' restaurant, there just aren't any in the area open for dinner.

I will say Shepherdstown is a very upscale, "arty" town, quite unlike much of the state. Perhaps this is because it is a college town. The people I saw walking downtown looked very well dressed, and some of the shops offer high quality and pricey goods. The shops are cute and it has some restaurants but most were very pricey and it just seemed a bit pretentious to me. We were looking for a 'down-home' place to have dinner and could not find one. There is a diner in town but it is only open for breakfast and lunch. But for a college town, this place closes up early. Almost all restaurants were closed by 9pm and this was on a Saturday night! We found one pizza grill place open and ate there, looked like a favorite of the college crowd. The food was OK but a very long wait. There is a fabulous bakery in town--awesome baked goods! There is a small museum as well. Great place to get away but if you want less expensive dining, go to Martinsburg along route 81 for a larger selection of restaurants. Shepherdstown seems to favor upscale, expensive foreign restaurants. We have enough of that in DC where I live and we really don't like that kind of food. They need a good family, moderately priced restaurant. But it's a fun place to go, pretty scenery and nice shops and during the day the downtown is bustling with activity.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Maryland
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 23, 2012

When I originally booked this room, I spoke with a personable, helpful woman named Connie. Sadly, she only seems to work during the week, and my boyfriend & I came in for the weekend of 4/21/12. The disinterested front desk clerk, Nate, hardly looked up from his computer screen when he checked us in. I had requested a smoking room with one king sized bed. We were given a non-smoking room with two beds; Nate said that he didn't know what happened, and seemed taken aback when I told him that we would like what we had paid for. I had printed my confirmation with the specifics on our requests, but he told me that was not what his computer said. He said that there was another Comfort Inn not too far away in Martinsburg, WV. He called there & was told that they did have smoking rooms available, but he did not ask them to hold a room for us. I had to ask him for the number & contacted them directly. We were given directions, & away we went. Separate review of that hotel is also posted on this site.

Room Tip: Go to the Comfort Inn in Martinsburg, WV instead. They're only 10 miles away - much larger prope...
See more room tips
  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Shepherdstown

Address: 70 Maddex Square Drive, Intersection of Route 45 & Maddex, Shepherdstown, WV 25443 (Formerly "Days Inn")
Phone Number:
Location: United States > West Virginia > Shepherdstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Shepherdstown
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn Shepherdstown 2*
Number of rooms: 51
Reservation Options:
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Also Known As:
Comfort Inn Shepherdstown Hotel Shepherdstown
Shepherdstown Comfort Inn

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