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“Dirty and Outdated” 1 of 5 stars
Review of Clarion Hotel & Conference Center

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Clarion Hotel & Conference Center
3.5 of 5 Hotel   |   233 Lowe Drive, Shepherdstown, WV 25443   |  
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Ranked #2 of 3 Hotels in Shepherdstown
Virginia
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
“Dirty and Outdated”
1 of 5 stars Reviewed July 11, 2012

Stayed here for a couple weeks on business in the area. Will try to avoid going forward.

The rooms were overall dirty. Shower curtains with dingy brown stains, vents coated in thick black dust, musty smell, etc. It wasn't the most comfortable stay. if there were a handful of visible problems I'm sure there are more I don't see.

Also coming for business I was shocked at the lack of internet connectivity. There was no high-speed ethernet available - in fact, the rooms had "modem" connections on the desks. Modems... What decade is this? Then the "free wifi" didn't work over half the time and the other half it was a 1-bar connection which disconnected constantly. Over one day it just straight-up wouldn't connect for anyone in my group. When we asked the front desk they replied "I'm not authorized to reset the internet. I could with more complaints." Poor customer service. We had different people complain to eventually hit the arbitrary amount to have the staff reset it. It then went back to its choppy 1-bar glory.

Overall, between the dirty rooms and outdated amenities I'd avoid this location if given a choice.

  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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151 reviews from our community

Traveler rating
    33
    48
    41
    22
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Cape May, New Jersey
Top Contributor
114 reviews 114 reviews
9 hotel reviews
Reviews in 50 cities Reviews in 50 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed July 1, 2012 via mobile

We stayed here for a HS reunion held in the hotel. The location is great if you are visiting the University or the town. The hoter is clean but dated. The room was a typical hotel room. The day we checked in the temp. was near 100. The AC was off in the room when we entered. The wall unit was EXTREMELY loud. Very annoying! The fridge and microwave were unplugged. The ironing board would not close. Bathroom was clean. Average place to stay.

Stayed July 2012
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Arlington, Virginia
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 27, 2012

Don’t bring you kids to the pool. This a no toy or splash zone, cause people should be able to use computer, phone and book or other water sensitive equipment, next to the pool without getting it wet. The 2 restaurant at Clarion is not recommended to use. The “Tuscany Grille food” taste like the food come from a jar and “Rumsey Taverns” served me “fresh” dry microwave spareribs. Cold outside and inside hot. It was grilled, but not the same day as served. Rooms are nice and clean.

  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morris Plains, New Jersey
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 30, 2012

This was a basic hotel that was chosen because of its location and the fact that it had handicapped rooms. I use an electric scooter to get around so this is always a factor. The rooms were small and charmless - more like a dorm room. It was also very dark. The bathroom was quite large and the shower was great. There was a sink basin with no shelf space anywhere in the bathroom, even though there was lots of room in there. Current designers of hotel accessible baths seem to think that wheelchair users don't use toiletries or toothbrushes. Are we supposed to put them on the floor?

The staff was very nice but it seemed that casual visitors were a rarity as they were more accustomed to the Federal Govt. employees coming for training.

We were the only ones in the restaurant for breakfast and yet we had to wait 30 minutes for our eggs, which we then had to send back as they resembled hockey pucks. Maybe we just hit a bad day.

  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed May 14, 2012

If you are visiting Shepherdstown, WV this is a good location. The hotel is red brick and lacks the charm of local guest houses etc. It is attached to a Federal Government training center so a mainstay of business are government personnel.
The rooms are small and basic with loud air conditioning units. Not much charm in this hotel. However the staff are really nice and very helpful.
The hotel is set in the country side and you can walk into the village. There are also lots of sites within striking distance.
Good place to stay if you are being a tourist and don't want to spend too much time in your room

Room Tip: Face the front of the hotel to avoid the extraction fans from the roof of the restaurant
See more room tips
  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore MD
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 24, 2012

I first stayed at this hotel in January and then again April 20-22 for a scrapbooking weekend. The hotel is quiet with plenty of parking. The rooms were clean, The bathrooms clean but a little dated. In general the hotel staff was friendly. The only spot of bother there was in the small dining room during Sunday brunch, where we waited for more then 30 minutes for coffee after asking several times from several different wait staff.Previously we had our meals in the large dining area and the servers were friendly and right there when you needed them. The food was very good which was a surprise, and the brunch was also very good with many selections. All in all I believe a good value.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethlehem, Pennsylvania
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 23, 2012

This hotel was wonderful. We had a beautiful room which was clean and comfortable. The staff was great. We ate in all the restaurants and enjoyed everyone of them. I highly recommend this hotel.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Clarion Hotel & Conference Center

Address: 233 Lowe Drive, Shepherdstown, WV 25443
Phone Number:
Location: United States > West Virginia > Shepherdstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Shepherdstown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Clarion Hotel & Conference Center 3.5*
Number of rooms: 168
Reservation Options:
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Also Known As:
Clarion Hotel And Conference Center
Clarion Hotel Shepherdstown
Clarion Shepherdstown
Shepherdstown Clarion

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