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“I would stay here again” 4 of 5 stars
Review of Holiday Inn Express Charles Town

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Holiday Inn Express Charles Town
2.5 of 5 Hotel   |   681 Flowing Springs Road, Ranson, WV 25438   |  
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Ranked #1 of 2 Hotels in Ranson
VA
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
“I would stay here again”
4 of 5 stars Reviewed August 4, 2014

This was my first time to stay here and would stay again.......BUT, would have to bring my own pillows. The staff was friendly and helpful. My room looked to be clean and bathroom looked to be clean. The beds were comfy but the pillows were fat and too soft even though 2 said soft and 2 said firm. For those of you that like soft pillows, you're in luck! I like very firm ones. That's really the only complaint I have. The air conditioner worked great. There was a microwave and fridge. The breakfast served most anything you would want and the breakfast room was huge whereas so many are very small. It was convenient to all attractions.

Room Tip: If you stay here during the summer it may be wise to stay away from the pool area because the noise...
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review, 4 weeks ago
Glad that you liked your stay, sorry about the pillows. We have two types, but neither are really firm.
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132 reviews from our community

Traveler rating
    58
    44
    13
    7
    10
See reviews for
25
53
9
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed August 4, 2014

Clean. Staff nice and helpful. There is a shuttle that runs to Hollywood casino. Minutes from River Riders.
Only a few miles to Harper's Ferry. It was quiet and it was busy! Great breakfast. Clean common areas

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review, 4 weeks ago
glad that we could be there for you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 3, 2014

The room was very spacious, including 9-foot ceilings. We found it to be very comfortable and quiet, and enjoyed the large outdoor pool. The breakfast was really excellent, and gave a lot of choices in a spacious dining room. It was clean and very nice!

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review, 4 weeks ago
so glad that you liked our property!
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Western PA
Top Contributor
113 reviews 113 reviews
19 hotel reviews
Reviews in 63 cities Reviews in 63 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed July 30, 2014

The facility seems new and is very clean. The room was very quiet although it was not stocked with toiletries--had to ask for them. Pool is nice but outside. The breakfast was quite good and the woman in charge very efficient about keeping the place stocked and clean and inviting for dining.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review, 4 weeks ago
Sorry that we missed the toiletries, but we usually have them.
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Virginia
Top Contributor
50 reviews 50 reviews
44 hotel reviews
Reviews in 27 cities Reviews in 27 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed July 27, 2014

I used my IHG Bonus Anniversary Rewards to book this room. Very disappointed with check in. Not a welcome or hello. I had to give my name. She asked for ID and credit card. Put paper in front of me to initial and sign. Said my room was down the hall. Did not tell my husband nor I when breakfast was served. I had to ask about the free shuttle to the casino. I think her name was Lindsay. Also on the departure one staff member at 10:00 on Sunday and she was on the phone and I had to leave my keys on the counter. She made me stand there and wait. Not a question about our stay. We travel often and I am very disappointed in the front desk staff. Nice clean hotel however the staff at the front desk need training.

Room Tip: Away from elevators
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review, 4 weeks ago
so sorry to hear that you didn't enjoy your stay. We'll definitely speak to our people.
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Clinton, North Carolina
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 27, 2014

Stayed here 3 nights for a family reunion and this hotel far exceeded my expectations the staff where all very friendly and helpful my phone did not work in this area and they where very helpful with directions the breakfast in the morning were fantastic and i would highly recommend this place added perk Hollywood Casino is right next door truly a blessed weekend

Stayed July 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review, 4 weeks ago
very glad you could visit and enjoyed your stay
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 20, 2014

The hotel was clean and well kept. The room was comfortable. The bed was hard but we got use to it quickly. The staff was helpful and friendly. The free breakfast was very good and had a lot of choices. Definitely would stay here again.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Manager at Holiday Inn Express Charles Town, responded to this review, 4 weeks ago
wonderful to have you with us, look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Charles Town

Address: 681 Flowing Springs Road, Ranson, WV 25438
Phone Number:
Location: United States > West Virginia > Ranson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Ranson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Charles Town 2.5*
Number of rooms: 145
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Charles Town West Virginia Our beautiful new hotel is a lovely three story, interior corridor hotel that is less than 1/2 mile from the Charles Town Races and Slots. Hotel features include complimentary hot breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/ pastries, and even hard boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Charles Town, WV and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Charles Town Hotel Ranson
Holiday Inn Express Ranson
Holiday Inn Ranson
Ranson Holiday Inn

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