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“Friendly, nicest place in town” 4 of 5 stars
Review of Holiday Inn Express Charles Town

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Holiday Inn Express Charles Town
2.5 of 5 Hotel   |   681 Flowing Springs Road, Ranson, WV 25438   |  
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Ranked #1 of 2 hotels in Ranson
ny
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Friendly, nicest place in town”
4 of 5 stars Reviewed August 28, 2013 via mobile

We stayed here while my husband was traveling for business. The room was very large, the breakfast was great (included). The breakfast area workers are so friendly and helpful.

There is a nice pool which is kept clean.

No restaurant in the hotel buts lots within a short drive.

The only negative is the housekeeping staff were not as attentive as they could be. Although our room was clean when we arrived, the daily cleaning wasn't thorough. Crumbs remained on the floor and the tables/ desk were not wiped down.
Even worse was when someone clearly dropped cookies or crackers in the main hallway and the crumbs were dispersed by people walking. These crumbs remained in the hallway for 5 days ( and were still there when we left). There was no way to miss this mess.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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122 people have reviewed this hotel

Traveler rating
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    7
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21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Centreville, VA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 5, 2013

We decided to go overnight to Charles Town since we're only about 50 miles away. Unfortunately the casino hotel only had rooms for $400 which we didn't want to do so we booked at the Holiday Inn Express. It's a nice hotel, no frills but it's clean and the staff is nice. They have a shuttle which will run you over to the casino and we never had to wait more than 10 minutes for a ride.

They do have a free breakfast buffet which is ok but I did see an IHOP very close by as well. This is the first time I've ever seen a machine that makes pancakes for you. I didn't try them as we were in a hurry to head out.

As far as noise, I woke up a few times hearing people coming in late but it wasn't too big of a deal.

All in all hotel is clean and reasonably priced and parking is free which is nice.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Charles Town, responded to this review, August 21, 2013
Dear E_M2007,

Thank you for taking the time to complete a review on your stay. Please accept my apologies for falling short of your expectations on some aspects of your stay. However, we are thankful that you enjoyed your stay despite some issues. I appreciate your feedback as this is our best resource for improving guest services. We all hope that we will have the opportunity to host you again on a future visit.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 15, 2013

Did a quick stop in Charles Town WV on our way to DC last weekend. The staff was very nice, room was clean, shuttle was prompt! We have stayed before, and we would stay here again if in the area. The breakfast had a nice selection of hot and cold items.

Stayed July 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle of Wight, Virginia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 9, 2013

We stayed at the Holiday inn Express Charles Town on July 5, 2013 and had a great stay. We checked in and immediately went to the lobby to catch a shuttle to the casino. It was less than a 5 minute ride, and we were dropped off right at the main doors to the casino. The return trip was just as easy. The shuttle ran every 10 minutes or so, and I believe it runs 24 hours a day - very organized.The hotel appears to be very new, and for the price, we were very pleased. We could see the workout track from our window. I would definitely return to this hotel. It was clean, new and quiet. The staff was very courteous and informative.

Room Tip: Ask for a view facing the practice track and be sure to bring your binoculars.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 8, 2013

My husband & I have had great luck w/ the Holiday Inn Express in Harrisonburg, VA, so we decided to give this one a whirl. Not only was it super clean, the staff was extremely friendly & they had a decent sized continental breakfast that still had plenty of food when my husband & I came down at 10:00 am!

Stayed July 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2013

Very Nice hotel - very helpful front desk - nice room - ac a bit loud. Very Clean, nice breakfast - very convenient location. We went for the name - Holiday Inn and were very pleased. very nice sized room!!! microwave and fridge is always a very nice convenience.

Room Tip: we actually were at the intersection of a busy hall from the reception desk and near an exit door on...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perry, GA
Top Contributor
68 reviews 68 reviews
19 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 6, 2013

Nothing extraordinary about this Holiday Inn Express, but no complaints either. Once the renovations are finished, I'm sure the property will be nicer. Rate seemed a little high for the area, but the staff was friendly, breakfast good, and we enjoyed a (chilly) swim in the outdoor pool. We would stay again when in the area, especially after the completed renovations.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Charles Town, responded to this review, July 23, 2013
Dear ugagrad98,

Thank you for staying with us and providing us with your valuable feedback. We are glad that our facilities and the service you received were to your liking and contributed to making your stay that much more comfortable. I am pleased to inform you that the renovations at our property will be completed by July 31, 2013 to provide our guests with more updated and excellent accommodations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you again for staying with us and we hope to have another chance to make your stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Charles Town

Address: 681 Flowing Springs Road, Ranson, WV 25438
Phone Number:
Location: United States > West Virginia > Ranson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Ranson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Charles Town 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Charles Town West Virginia Our beautiful new hotel is a lovely three story, interior corridor hotel that is less than 1/2 mile from the Charles Town Races and Slots. Hotel features include complimentary hot breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/ pastries, and even hard boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Charles Town, WV and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Charles Town Hotel Ranson
Holiday Inn Express Ranson
Holiday Inn Ranson
Ranson Holiday Inn

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