Stopped here while traveling from Ohio to Georgia and asked front desk about HIEs in Spartanburg SC. My 91 year old dad doesn't "do" internet, preferring either face to face or using a hotel chain's directory of locations. Front desk person on phone - obviously personal - and told that person to "hold on hon". Dad explained his need of an HIE hotel close to the expressway. She said they didn't do the directories and gave him a phone number for a location, and as he was walking out, he heard her tell the person on the phone about the "old man" whom she "couldn't get rid of." Nice. On top of that, the hotel she recommended was 5 miles off the expressway, although there were 4 other HIEs in Spartanburg. Don't know about your hotel, but you sure need to work on your front desk staff.