I spent a week at this property and for the most part had a good stay. It is on the older side with thin ceilings, so if noise is a potential deal breaker, try to get a room on the 3rd floor. Other than that it was pretty quiet. Check in was a breeze and my room was of comparable size to most other standard HIE rooms I've stayed in. All rooms have a small fridge and microwave. The fridge can be tricky since it doesn't have a thermostat. It really cranks out the cold air freezing practically everything inside if its in there long enough, so I've learned along the way to crack the door periodically to act as the thermostat.
As one contributor said, there is a slight odor in the hallways and rooms, but that's probably due to the age of the building. It's not overpowering though and I really didn't lose any sleep over it. The beds are comfortable and housekeeping does a good job in the cleaning department. The 37 inch flat screen TV's are nice, but the internet here is really wacko. The speeds vary from dial up to fairly fast, back to crawling speed in the blink of an eye. Whether at 7am, noon or midnight it was always the same unpredicatbility in speeds. You're also prompted to enter a password to log back into the net even if the computer goes to sleep. The internet gets a 2 out of 5.
I noticed two breakfast attendants working here and they leave no stone left unturned. Same food selection as any HIE, but they do a superb job in cleaning keeping the pantry stocked. The gym is a little small and the equipment is useable, but along the lower end in quality and build. It didn't seem real busy during my week here, but I prefer it that way since I work at all hours during the day and night.
Additional nice touches....the local Bluefield newspaper slid under my door 7 days a week as a Platinum Elite member, cookies and candy at the front desk and for those with 4 legged friends, doggie biscuits also in the lobby.