I would have rated this hotel a 5 but there were a few minor problems. The outside of the hotel and the reception were very clean and modern-looking. Reception was wonderful. Room keys were waiting for us and check-in took less than 5 minutes. Chocolate chip cookies and coffee were available in the lobby as advertised. The bedroom was clean and appeared updated. The hallways had new carpeting. My first impression was "this room is wonderful". The receptionist had personaly made sure that no-feather pillows were provided as requested. Unfortunately, the bathroom was not up to par. There were 2 cracked floor tiles, the bathtub area had some stains on the grout and underneath the soap dish on the bathtub was grime and stains. The back of the bathroom door had a few nicks. Now, most of these problems could have been solved with a good cleaning, a bit of touch up paint and the cracked tiles replaced.
I went to set the alarm clock and noticed someone had broken the setting knob. I took the clock back to the reception desk and the employee there said "oh, those clocks never work". I even showed her the broken piece. No replacement clock was offered, only a wake-up call.
Thanks to the hotel for providing shampoo and other amenities made in the USA! I refuse to use anything on my body made in China because you never know what goes into them.
Rooms at the back have a nice view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 7, 2013
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Thank you for taking the time to respond about your recent stay with us. I apologize that you found some minor issues with your bathroom scratches on the door and a stain. I will be sure that we address this issue immediately. Again we thank you letting us know how we can improve and I am so glad you enjoyed the rest of the hotel and the cookies. They are very good. Have a great day.
Gerard Caron/General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.