We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awful” 1 of 5 stars
Review of Country Inn & Suites Princeton

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Country Inn & Suites Princeton to your Saves list
Country Inn & Suites Princeton
2.5 of 5 Hotel   |   111 Halls Ridge Road, Princeton, WV 24740   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Book early and Save 15%
Ranked #1 of 13 Hotels in Princeton
Akron, Ohio, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Awful”
1 of 5 stars Reviewed June 15, 2013 via mobile

We made reservations for 2rooms weeks in advance. Called a week before our arrival & the day of our arrival to let them know we were not going to be there til almost 1am but we would be there. They made notes on our reservations. At least that's what they told us each time we followed up. We arrived earlier then expected & they gave our rooms away. The 3rd shift lady saw our info & notes so it was confirmed of our late arrival. But, apparently the 2 nod shift crew gave them away & didn't do their job. So now after 1am we are driving around in a strange town looking for a place to stay the night ! So all in all lack of respect for your customer service sucks & that assoc should be fired for not understanding English & how to do their job correctly .

  • Stayed June 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnPrince, General Manager at Country Inn & Suites Princeton, responded to this review, June 17, 2013
Hello,

I understand your frustration but your reservation was non guaranteed. Meaning you did not supply a credit card to hold your reservation. We are required to hold your reservation til 6P.M. which we clearly did because you didn't arrive until after midnight. Again I understand your frustration but a way to guarantee you have a room next time is to supply a credit card and your reservation will be held until 7:00a.m. the next morning. The staff handled the situation the proper way and your derogatory comments regarding the staff and them understanding English or being able to speak English was uncalled for. If we can be of any other help to you in the future please let us know.

Sincerely,

Gerard Caron/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

201 reviews from our community

Traveler rating
    129
    50
    13
    5
    4
See reviews for
94
55
9
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Canada
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
214 helpful votes 214 helpful votes
5 of 5 stars Reviewed June 6, 2013

(Over the span of many years I visited 52 countries and about 350 cities. That does not make me a “review authority” but I might have gained some insight and experience by travelling.)

When travelling by car in the States, we have stayed at some Country Inns, but generally we view this as an average hotel chain Since everything else was booked in Princeton we tried this hotel again and were very pleasantly surprise. This hotel was exceptional, very clean and well managed by a person who strives for the best. According to the staff, they won a top price nationally by this company, and I easily believe it. If you read other 5-4 star reviews, you will get a true description of it and I generally agree with those reviews and won't repeat what they say. I always read poor ratings too and sometimes I find few valid points. But in this case, they seem to be just isolated minor issues and some of them just are obviously untrue (as per princess2hot4u) .

Exceptional cleanliness, attention for details, very friendly staff, excellent service. Hard to say anything negative. Maybe just pillows were not to our liking, which does not mean they were bad, we are just very fussy about that :). After visiting this place we might or might not try other Country Inns, but if we travel through this area, this hotel will definitely be our choice again. It proofs the point that each hotel in a specific chain is very much reflection of the local management and can be excellent, as it is in this case.

Room Tip: To find it, go to the other side of the highway - away from all other hotels in this area.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnPrince, General Manager at Country Inn & Suites Princeton, responded to this review, June 7, 2013
Hello,

Wow, thank you so much for your kind words regarding our hotel, the Country Inn & Suites/Princeton. You are correct that we do strive to be the very best and also strive to make every guest stay a perfect one. Thank you again and we do hope you stop in to see us in the future.

Sincerely,

Gerard Caron/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 1, 2013 via mobile

Arrived late in the night with our 6 month old baby. Andrew at the front desk was very accommodating and made sure there was a crib in our room ready to go. The continental breakfast was delicious. Couldn't ask for a better place to stay.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnPrince, General Manager at Country Inn & Suites Princeton, responded to this review, June 4, 2013
Hello,

I wanted to thank you for your kind words regarding your recent stay with us here at the Country Inn & Suites Princeton WV. We hope you will return soon to visit us again.

Sincerely,

Gerard Caron/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aldie VA
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 19, 2013 via mobile

We stayed here 2 nights to attend our son's Virginia Tech graduation. It is about 45 minutes from Blacksburg and away from the graduation weekend madness. A very nice, quiet, clean hotel with very comfortable beds and a nice complementary breakfast with eggs, sausage, oatmeal, fresh fruit and waffles. We recommend this hotel.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnPrince, General Manager at Country Inn & Suites Princeton, responded to this review, May 20, 2013
Hello,

We are so glad you enjoyed your recent stay with us for your son's graduation. We hope that you will return to see us again in the future and value your opinion. Thank you and have a great day.

Gerard Caron/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Huntingdon, Pennsylvania
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 14, 2013

We stayed a night on our way home from Georgia. It is was clean, the staff was helpful and the breakfast was good. The only complaint I had was the furnace/air conditioner was very noisy. I was happy that the unit did not turn on all night. I am sure if the night would have been warmer the air rushing through the ducts would have awakened us.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnPrince, General Manager at Country Inn & Suites Princeton, responded to this review, May 16, 2013
Hello,

I wanted to thank you for letting us know about your recent stay with us. We value your opinion and strive to make every guest's stay a perfect one. I understand you found the PTAC unit to be noisy. I will be sure to check on this. Thank you and have a great day.

Gerard Caron/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls, NY
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 9, 2013

Second time staying at this hotel. We were traveling back to NY from Fl. Clean, comfortable hotel. Highly recommend this hotel. Clean rooms, Clean bathrooms! Free Wifi. Will stay again! Nice breakfast in the morning. We only stay for one night but will be back again!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnPrince, General Manager at Country Inn & Suites Princeton, responded to this review, May 10, 2013
Hello,

We thank you for using our hotel for your recent trip. We also want to thank you for the kind words regarding your recent stay and hope you will return soon.

Sincerely,

Gerard Caron/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 26, 2013

This hotel was perfectly clean and had a fantastic breakfast. More than you usually get at other hotels. The staff were friendly and the location was fantasic. Just a stones throw away from lots of restaurants and stores.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnPrince, General Manager at Country Inn & Suites Princeton, responded to this review, April 28, 2013
Hello,

Thank you for your kind words regarding our hotel and your stay. We are so glad you enjoyed yourself and hope you will come back to see us in the future.

Sincerely,

Gerard Caron/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Country Inn & Suites Princeton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites Princeton

Address: 111 Halls Ridge Road, Princeton, WV 24740
Phone Number:
Location: United States > West Virginia > Princeton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Princeton
#1 Family Hotel in Princeton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Princeton 2.5*
Number of rooms: 77
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Carlson, Despegar.com, Travelocity, Orbitz, Hotels.com, Odigeo and Tingo so you can book your Country Inn & Suites Princeton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn & Suites Princeton Hotel Princeton
Country Inn And Suites Princeton

Owners: What's your side of the story?

If you own or manage Country Inn & Suites Princeton, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.