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“Watch your credit card !” 1 of 5 stars
Review of Sleep Inn & Suites

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Sleep Inn & Suites
2.0 of 5 Hotel   |   1015 Oakvale Rd., Princeton, WV 24740   |  
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Ranked #3 of 15 Hotels in Princeton
Certificate of Excellence
Marysville, ohio
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Watch your credit card !”
1 of 5 stars Reviewed July 25, 2013

We stayed at this hotel in June on our way home from Florida. We were told by the front desk staff that we had to use a credit card and then the next morning we could come back to the office and pay cash and then they would remove the room charge from the card. So when we checked out the next morning we paid cash. We received our credit card statement in the mail and guess what.. they didn't remove the charge. We called the hotel today to discuss and was told by the desk clerk that she was the one that checked us out and we did not pay cash(how can she remember that from a month ago?????). She stated she had been there 17 years and did not make mistakes !! We then asked to talk to the hotel manager and was told No, that the manager was not available. So, now I am stuck with paying for the room twice as when I reviewed the receipt it does say VISA payment. Always check your receipt before you leave the office. I hope the desk clerk enjoyed the 100.00 she slipped in her pocket that day !!

The room and breakfast were great, but Never Again.. Maybe the hotel needs to review it's policy of forcing you to use a credit card when you check in.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyndi J, General Manager at Sleep Inn & Suites, responded to this review, July 29, 2013
I am so very sorry about the misunderstanding with your credit card. If you could please contact me directly with your date of stay, I will review our front desk camera. If indeed you have been charged inappropriately, we will take the proper action to ensure that this does not happen to another customer.
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149 reviews from our community

Traveler rating
    63
    55
    23
    4
    4
See reviews for
59
42
9
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Nappanee, Indiana
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 11, 2013

Prices online were ridiculously high, but most hotels in the area were comparably priced. We used a coupon out of one of the books that you find at rest stops, restaurants, gas stations, etc. and paid $65 rather than $95. Big hotel with lots of rooms. Rooms were clean and nice. Staff was friendly. Indoor pool was small but warm. I would stay here again as long as I could get the lower price.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyndi J, General Manager at Sleep Inn & Suites, responded to this review, July 15, 2013
Thank you for your nice review. The coupons definately come in handy when you are travelling, but keep in mind that they are based upon availability and the rate may not always be available.

I'm glad that you were able to enjoy the pool while you were here. We look forward to serving you in the future, and thank you for choosing the Sleep Inn in Princeton WV.
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Statesboro, Georgia
Level Contributor
76 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 8, 2013

Booked stay based on location and trip advisor reviews, Right choice. Clean comfortable great location. Plenty of what ever you need close by. Breakfast selection a little above average. Great views of the mountains from the front.

Room Tip: Ask for# 303. Close the elevator and stairs, but quite. Single queen bed, but like a little minisuit...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyndi J, General Manager at Sleep Inn & Suites, responded to this review, July 10, 2013
Thank you for the nice review! I am so pleased that we lived up to your expectations! We take pride in our property and are glad you found it to be a home away from home. We look forward to your next stay with us.
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New Holland, Pennsylvania
1 review
4 of 5 stars Reviewed June 30, 2013

Stayed at this Hotel twice with-in the last couple of months. The staff was very friendly and the Hotel was very comfortable. I know they are going under renovations, but we didn't see any of this while we were there. The location is very convient to any possible restaurant you can think of so dinner options are a plus. Keep up the good service and hope to see you soon.

Room Tip: The King room on the 2nd floor had a tub in the bath while the King room on the first floor had a wa...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyndi J, General Manager at Sleep Inn & Suites, responded to this review, July 1, 2013
So glad that you enjoyed your stay! We are very proud of our my rooms and should have a completely new hotel. We have completed the 3rd floor and all the suites, and will resume renovations in October.

Most all our rooms have a walk-in shower, but we do have some suites that have a tub/shower combo.

We take pride in serving you, and look forward to your future stays at our hotel!

Thank you.
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Rochester Hills, Michigan
Level Contributor
86 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 30, 2013

Stayed here for a night on the way to Myrtle Beach. Check in was a breeze, quick and the clerk was very informative.
The room was very clean, the bed was pretty comfortable. The night was quiet and uneventful ,got a good nights sleep.
In the morning we had their breakfast which was pretty well stocked with everything you would expect.
Would recommend for anyone looking to stay in the area.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyndi J, General Manager at Sleep Inn & Suites, responded to this review, July 1, 2013
Thank you so much for your nice review! I am so pleased that you had a comfortable stay. We look forward to serving you on your future stays.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chambersburg, Pennsylvania
1 review
5 of 5 stars Reviewed June 12, 2013

From the moment we walked in until the moment we left...EXCELLENT customer service! They accomodated every request. I know the website says 35 lbs for a dog..but ours weighed more. It is so hard to travel with our 4 legged family member and find a nice hotel. They didn't charge extra! Even though this is a pet friendly hotel, the rooms DID NOT smell at all! Kudos to Andrew at the front desk! He was so patient! I visited the front desk with numerous requests within a short period of time and never once did he make me feel like a pain! Excellent customer service and extremely friendly. The breakfast was very nice. They replenished the food often and kept the dining area clean! Would definitely stay here again!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyndi J, General Manager at Sleep Inn & Suites, responded to this review, June 26, 2013
It makes our day when someone writes such wonderful compliments about our facility! Thank you so much! We do strive to make you AND your furry friend feel at home when you are with us! Thank you for recognizing the dedication of our staff! We look forward to serving you on all your future stays!
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Michigan
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 6, 2013 via mobile

Stopped at this hotel for one night on our way south. The hotel was very clean. The beds were clean and comfortable. Would definitely stay here again! Good variety of hot food for breakfast. A plus was the fridge size. It was a great size to out our cooler food in.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyndi J, General Manager at Sleep Inn & Suites, responded to this review, June 25, 2013
I'm so glad that you enjoyed your stay with us! Thank you for all the compliments about breakfast and the convenience of the refrigerator. We look forward to serving you on your future stays in the Princeton area!
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Additional Information about Sleep Inn & Suites

Address: 1015 Oakvale Rd., Princeton, WV 24740
Phone Number:
Location: United States > West Virginia > Princeton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Princeton
#4 Business Hotel in Princeton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn & Suites 2*
Number of rooms: 81
Official Description (provided by the hotel):
The Award Winning Sleep Inn Princeton is a great year-round destination in the heart of Southern West Virginia featuring 109 guestrooms and spacious suites, free wi-fi, indoor heated pool & spa, microfridges in all rooms, and free deluxe continental breakfast with waffles. ... more   less 
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Also Known As:
Sleep Inn And Suites
Sleep Hotel Princeton
Sleep Inn Princeton
Princeton Sleep Inn

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