We checked into this hotel @ 4pm. Room was spacious (some how we got a handicap accessible room even though we didn't request/need one). The room seemed outwardly clean and was nice a cool. Upon checking in I realized it does not have a pool (which was my own fault for not checking into that). I tried to phone the front desk to see if I could leave to check into a hotel that did have a pool it rang at least 15-20 times before he picked up. He said I could leave but I would not be able to find a hotel in the area since they were all sold out. I decided to stay (although there was a vacancy at the nearby days inn for $30 less a night). After walking around in the room for a few minutes I noticed that both my and my childrens feet were black from the carpet. The sink did not drain properly and the hot water spout leaked when the water was turned on. I tried to phone the front desk, but it just rang and rang. We went to the store to pick up a few items for dinner and returned to the room. By now it was too late to ask for a switch so I tried to call for a crib for my 2 year old. Again the phone just rang and rang. I called the hotel from my cell phone, which rang again for a long time but eventually the person at the front desk picked up. I was told that they do not have cribs, but I could get a rollaway bed. Luckily I had brought a pack and play from home, which I now had to drag in from the car. The shower was strange, like the drain was not in the right place. I'm not sure if it was because it was a handicap room but the shower had only a shower curtain and a 1/2 inch lip on the floor to keep the shower water in. The shower head waws adjustable, but would not adjust so that water did not just dump out onto the shower floor. There was so much water on the floor after our shower I had to call down (again after waiting many rings) and get more towwels to sop it up. Our bathroom floor was a mess between the water and the filthy footprints from the carpets. Someone checked in in the middle of the night above us and as previously stated the floor was very squeaky. We were very tired, however and it didn't really disturb us much. On the plus side the A/C was very cold, I didn't notice any smoke smell until I was in the hallway, and the breakfast was okay. There were hardboiled eggs, yogurt, cereal, bagels, some scary looking sausage and some flat looking eqq patties. There was also bagels, toast, oatmeal packs, coffee, juice, and make your own cinnamin or plain waffles. The breakfast room was very small- only 3 tables, we got there kind of late and did not have a problem with seating. They have a 1.50 safe charge, which you can request be removed from your bill at check out. When I checked out I spoke with the girl who told me they do in fact have a "crib" sort of thing (a pack n play) that they can give out, and she wasn't sure why the manager (thats who I had been speaking to) told me otherwise. I brought my issues to her attention and she made an adjustment to my bill. Since it was a busy travel weekend I was not able to get any discount on the room when booking and did not feel he room was worth the rack rate. I would not stay here again due to the shabiness of the hotel overall. Maybe if I had paid $60 I would feel it was a good value. It was on pare with a red roof inn, except it has interior corridors ,shampoo, and breakfast.
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Thank you for taking the time to post a comment about our hotel. We are very sorry we were unable to provide you wtih the service you deserve. I have investigated all your issues and I apologize for you inconvenience.
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