Well let me start by stating that before we even got there the customer service I received was great. I had not had a vacations in several years and this trip was very important to me. I called non stop over a period of two weeks prior to my arrival with many questions and always received a pleasant person on the other end of the phone to answer my questions. that did not once we arrived. Every single staff member and every guide we encountered where exceptional. The level of customer service is incredible. It's exceptional. these people know there stuff and are the most pleasant people. everyone of them. We stayed in the cedar cabin for five nights and absolutely loved it. clean and in great condition. We found it to be charming. the bath house was always clean and we loved that it was all individual toilet/shower rooms really great never seen that before. fantastic that linens are provided and towels are exchanged everyday. The mailbox concept was awesome. one morning when I saw maintenance out there with weed whackers I was shocked. this place is so well kept its just beautiful, we did the whitewater rafting, zip line, mud obstacle coarse, Stand up paddleboard sampler. horseback riding and hiked as well. we enjoyed everyone of these activities and felt tall our guides where great, top shelf. impressive to is that when activity is finished beverages are offered. wow great touch. we did the meal plan and it was great. breakfast and dinner buffet everyday. nothing to think about. we really enjoyed the convenience and the food was good. we also enjoyed the lake everyday lots to do there. the beauty of this resort is just breath taking. absolutely amazing. our vacation was so exceptional in every way. we didn't want to leave. to me and mine it was our little heaven for five days. like I already stated this trip had a special meaning for us and it turned out to be beyond anything we could ever have hoped for, way beyond. our last night there was an unreal experience just sitting by a campfire with sky full of bright stars, telling ghost stories , eating smore's and jiffy pop. who could ask for anything more.
- Official Description (provided by the hotel):
- Featured on the Travel Channel, we offer amazing vacations, most of them wet! We are North America's largest outdoor vacation resort, where you can try whitewater rafting, zip line canopy tours, kayaking, rock climbing, mountain biking, hiking, paintball, ATV tours, a mud obstacle course, alpine tower, stand up paddle boarding, fishing, horseback riding, a bridge catwalk tour, or relax on the beach of our 5-acre lake full of inflatable toys. Come get away from it all on our 1,500-acre property in Southern West Virginia. ... more less
- Also Known As:
- Ace Adventure Hotel Oak Hill
- Ace Adventure Center Hotel