We just got back from a weekend at ace. I cannot deny the fact that we had a blast. Our first day there we went rafting. Our guide John was fabulous. He was knowledgeable about the river and had tons of interesting insight about area, not to mention he was funny. The next day we did the zip line. Again it was wonderful. Certainly worth every penny. The guides were both competent and entertaining. That being said, this is the second year in a row that we have had trouble during check in. When we got there they did not have our reservation. The people at the "welcome" center were very unwelcoming. Check in took forever and they acted like we were a huge inconvenience. Seeing as our trip cost over $3,700, I would have expected them to be a little friendlier and a tad more accommodating. Needless to say the people at the front desk for better or worse, set the tone for the trip. Two people in our party arrived a little later than the rest of us, when they checked in they were under charged. When the last girl in our party arrived she checked in she was threatened by the staff to tell us the other couple were undercharged and that if they did not go pay the remainder of their balance immediately they were going to cancel our reservation...again, and they were going to kick us out. Rude. We do this trip annually and our group gets bigger every year. Next year we will not be returning to ace, solely based on the way we were treated at check in.
- Official Description (provided by the hotel):
- Featured on the Travel Channel, we offer amazing vacations, most of them wet! We are North America's largest outdoor vacation resort, where you can try whitewater rafting, zip line canopy tours, kayaking, rock climbing, mountain biking, hiking, paintball, ATV tours, a mud obstacle course, alpine tower, stand up paddle boarding, fishing, horseback riding, a bridge catwalk tour, or relax on the beach of our 5-acre lake full of inflatable toys. Come get away from it all on our 1,500-acre property in Southern West Virginia. ... more less
- Also Known As:
- Ace Adventure Hotel Oak Hill
- Ace Adventure Center Hotel