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“Good for Jamboree stay” 3 of 5 stars
Review of Comfort Inn New River

Comfort Inn New River
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Comfort Inn New River
801 Mall Road, Oak Hill, WV 25901   |  
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Ranked #2 of 4 Hotels in Oak Hill
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 27 cities Reviews in 27 cities
16 helpful votes 16 helpful votes
“Good for Jamboree stay”
3 of 5 stars Reviewed July 23, 2013 via mobile

We stayed here during the BSA Jamboree. It wasn't bad, it was clean and close to where we needed to catch the shuttles. The pool doesn't close until 10 but they have no lights in the pool area so unless you are with a group I wouldn't swim when it gets dark. I do think it was pricey for what you got but that's probably because of Jamboree.

Stayed July 2013, traveled with family
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64 reviews from our community

Traveler rating
    8
    28
    16
    9
    3
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22
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Kitty Hawk, North Carolina, United States
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 7, 2013

We chose this hotel for its convenient location near River Expeditions (3 minutes by car). Front desk staff was accommodating. Room was okay - typical Choice hotel room. Bed was comfortable and room/bath were clean. It was quiet. About a 10 minute drive to a variety of restaurants. Motel really is nearer Fayetteville than Oak Hill and the street address is not on any GPS. It is right on Route 19 so best to call for directions if you cannot find it. Found the breakfast okay but major complaint is the breakfast room is way too small to accommodate all the guests. We had to eat in the lobby which was okay. Lobby is a bit tired and could be improved. After a full day of rafting, we were very happy that our beds and showers were only minutes away!

Room Tip: We were on the back side and it was very quiet.
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Akron, Ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 6, 2013

So where to begin...
We arrive at the hotel, looks great from the outside (must have just got painted).
Front desk lady was very nice, and I must admit that most of the situation was out of her control.

In the room the furniture was newer but the room was so DIRTY and smelled that way too.
Hair/stains on the sheets, dirty nightstands, hairs all over the bathroom, urine on the toilet seat, used soap packet in the shower, dirty microwave, hair in the fridge... the list goes on.

The hotel was slammed full so I didn't attempt to change rooms, instead I went to the local walmart and bought some lysol, air freshner, and sheets (so the room cost me an extra 50 bucks on top of the already extremely high price).

But then, the power went out.
So then another trip to walmart for candles and touch lights we were finally good to go.
The walls here are PAPER THIN so after listening to my neighbors "have fun" all night I was finally able to sleep around 2:00.

I understand the power going out is not the hotels fault but it has really put a sour taste in my mouth about this property and they were not willing to do refunds last night in order for me to go to a different town.

Almost all of the emergency lights in the hallways were nonoperational and my girlfriend twisted her ankle on the stairs (this is VERY illegal but whatever, it's West Virginia).

So there you go, I wouldn't stay here again, and if you decide to do so and care about cleanliness i suggest you bring your own bedding and cleaning supplies! :)

P.S. I have photos of the rooms problems but the internet here is too slow to upload them!

Room Tip: Walls are very thin, I don't know what to tell you.
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  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hunter ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 6, 2013

check in was very fast. Great staff and nice rooms. the beds were very comfortable and the rooms were clean. right off of highway 19 so access was great. many places to eat. free breakfast with many choices.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Whitmore Lake, MI
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 21, 2013

It is right off of Hwy 19- Fayette Landing Road, up a slight hill. Coming from the south our GPS took us through town and into a shopping center. We had to ask for directions. The iPhone map was worse. The motel stands alone with not much nearby. However there is a shopping mall a short distance south of the unit.
Room was clean, and recently remodeled. Many of the rooms have been renovated and there is construction on other rooms. We got one that was renovated, but the hallway carpeting was still being installed. Not a problem. Room and bathroom were a little small but adequate. AC works well but is a bit noisy. However, it is a steady noise. We opted to open the window at night and it was quiet and we slept well. Rooms on 2d and 3d floor windows do open. Not on first floor, though.
Breakfast is very good. Waffles, eggs, sausage, cereal, hard boiled eggs, fruit, yogurt, etc. Breakfast area is small.
Staff is friendly and helpful.

Room Tip: If you can live without AC at night, ask for a 2d or 3d floor room and open the window, instead of r...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Virginia Beach, Virginia
Top Contributor
55 reviews 55 reviews
35 hotel reviews
Reviews in 43 cities Reviews in 43 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 10, 2013

We used this hotel due to it's location near New River Gorge. Sadly however the weather didn't allow us to see the gorge before we left which was a shame. The lady at the reception when we arrived was friendly and checked us in with no bother. Once in the room I had to return to check in to ask about the internet password, which maybe should have been given on arrival. On closer inspection of the room we discovered dirty bed sheets, so I returned again to the front desk. She brought us clean sheets and also offered to change the beds but as my two children were already changed I declined this offer. The bathroom was smaller than usual with no where really to put anything and with 4 of us sharing was cosy, but as this was only an overnight stop was not really a huge problem. However in the morning it was discovered that a couple of the towels were also dirty/stained. The breakfast room was being renovated so it was served in the lobby, surprisingly this was ok. There was plenty of choice and it was clean and the staff member kept an eye on things and restocked when necessary, however had there been any more guest's that just my family in there at the time there would not have been space to sit. We have stayed in quite a few Choice hotel properties and this one fell into the bracket of average price and good location but did nothing to make it stand out as either the best or worst.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Columbus, Ohio
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed November 5, 2012

This is a very nice hotel with a very friendly staff. The location is by far the best aspect of this hotel. The room was nice, bed was comfortable and there was nothing broke in the room. Breakfast was free and not too crowded. The hallway could use new carpet and the AC in the hallway was broke which made it a bit uncomfortable.

I would stay here again if I am going to visit the gorge again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn New River

Address: 801 Mall Road, Oak Hill, WV 25901
Phone Number:
Location: United States > West Virginia > Oak Hill
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Oak Hill
Price Range (Based on Average Rates): $
Number of rooms: 67
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