Checking in was the only positive experience of this stay(Friday 8/22). Upon enter the the building to our room, the stairwell to the second floor were covered in mud. Manuvered around the mud to get upstairs to our room, hallways seem rather dark. Room (249) seemed ok. After showering the next morning noticed a large puddle around toilet. Dried floor and found water was coming from under toilet. .Called front desk she sent maintenence and he said "he could fix while we were in room" and walked off. Assuming a room change...nothing....by the time we got back to our room that evening, nothing had been fixed, no room change offered. Room had not been cleaned...in the light noticed dried food around beds from previous guests. On Sunday morning stairwell had not been cleaned and now there was vomit on 4 bottom stairs. Upon returning around 3pm the stairs still had not been cleaned. My daughter n law went to front desk to tell clerk stairs still had not been cleaned and was told "not my job, I'll leave a note" I fthen went front desk and ask why the clerk had no name tag and was told "MY NAME IS STEVE" I informed Steve of the rudeness towards my daughter n law and the stairwell problem he informed me..."not my job im not cleaning it" I told him when someone falls down the stairs because of the laziness of housekeeping, maintenance or himself he wont have to worry about a job....His response is like oh well.... If he spent more time on customer service and less time in the rocking chair out front smoking, more problems may be handled.....Waiting on a return call from corporate office.
I come thru this area frequently, I will let every business associate I have to NEVER stay here..Worst hotel I have ever stayed in....
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- Also Known As:
- Days Inn Of Mount Hope Hotel Mount Hope
- Mount Hope Days Inn