I made my reservations on the Chestnut Motel website. I had to call the hotel the next day to get them to email my reservation. I asked the lady on the phone if they had a Government rate and she replied with "We will take care of that when you arrive” I say no problem.
04/11/14 - I arrive at the hotel. The lady at the front desk tells me we cannot give you the Government rate because of my room. I didn’t reserve anything that needed changed, so I believe she or the person that answered the phone when I reserved the room would have known that information and should have told me that then and I could have canceled or changed my reservations accordingly. The lady at the front desk says that someone gave me the AAA rate. I reserved the hotel online and the price never changed. What they gave me online was the regular rate. Don't take credit for giving me a discount when there was no discount given. Don't tell the room regularly cost $210 a night if you don’t charge $210 a night. The motel may have started charging that amount 6 months ago when they opened and realized it was outrageous. Did I have the magic IP address, I don't think so. So now I am stuck paying for the room since it's past the time I can cancel my reservation. Reminds me of an ad that promises a price to get you there and makes you pay a higher price. What's that called again? So I go up to the room and it's completely dark and that would have been awesome if I brought my wife. I unpacked and the only light I could get other than what seemed 15 watt light bulbs was opening the curtains. I noticed there was no ironing board. I got ready to meet a few friends and returned to the lady at the front desk talking on her cell phone. I asked her if she could get an ironing board to my room. Said she would get one there in a few minutes.
04/12/14 – Still no ironing board, but I didn't allow much for the hotel to mess up, but I did walk up 4 flights of stairs only to find out I couldn't get onto my floor. There was no posted sign exit only or no entry to guest floors. I ask the same lady as the day before if I could get onto my floor from the stairs and she asks did I use these stairs pointing to her right. I was assuming since she was positioned in the front and the whole motel was to her right that the stairs I took were the ones she was pointing at. I was wrong. She then tells me I should have tried these stairs again pointing to right. I say I am not walking up 4 flights again. She replies with "I guess you need to take the elevator”. I wish there was more to that conversation, but I included every bit of dialogue with the exception me stating “wow, how considerate”
04/13/14 – I get up around 3:45am from loud banging of the people cleaning at the bar empting trashcans below my room. So decided to take a shower and leave for home. I packed everything and brought my bags to the car. Did I mention still no ironing board when I left. The gentleman that checked me out was at least apologetic about my bad stay. I asked him what the cost per night was for the nights I just stayed. He said $164. I then mention my story about the price I was told when I arrived. He says Oh that price is $295 per night. I was told three different prices of what the hotel could have charged me. To almost say be lucky we are charging you this (the amount on the receipt). I explained the situation to him and he tried to make things right that night but couldn’t change the rate. He said he would tell his manager in the morning and everything would get straightened out then (Sunday morning) and today I have not received a call or an email stating it was completed.
- Official Description (provided by the hotel):
- The Chestnut Boutique Hotel is located in the heart of downtown Morgantown, West Virginia. The hotel offers complimentary wifi, coffee and fruit stations on each floor and complimentary garage parking. There are also two bars on-site: Big Whiskey Saloon and RockTop Lounge - our rooftop cabana bar with two hote tubs. The hotel is conveniently located near Morgantown Regional Airport (MGW), local bus routes, the PRT system (public transportation) and both West Virginia University campuses. ... more less
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