Ok, the Waterfront is a nice hotel but it's a total rip off. My boyfriend, all his friends, and I stayed there last weekend for the Texas football game. We reserved two rooms for two nights last year when the football schedule was announced. We were quoted a rate and were happy with it. Well, when we showed up to check-in the rate had DOUBLED! Not cool. For all that money you'd think we'd get some complimentary breakfast or at least there'd be a microfrige in the room...nada! Also, they promised a complimentary shuttle to take us downtown to the bars and restaurants (since it's a ways away from all of that) and we waited and waited...and waited...and finally we just hitched a ride with strangers. However, there was free parking, I'll give them that. All in all, you can definitely find a cheaper hotel that's just as nice with much more amenities in Morgantown. Stay somewhere else!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Kate S,
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Let me apologize for the inconvenience you experienced with our complimentary shuttle. If the shuttle was running behind, an estimated wait time should have been communicated to you. Unfortunately, traffic in Morgantown increases exponentially on WVU football weekends which may cause delays.
We value all guest reviews, both positive and negative, and we use them as a tool to provide the best guest experience possible. We hope you will allow us a second opportunity to provide the services to which our guests are accustomed.
Ryan Alexander – Marketing Specialist
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.