Our stay was unexpected. We needed a hotel close to the hospital and well priced. Fairfield inn not only met those needs but the staffsurgery also did whatever they could to accommodate our stay. Everyone we spoke to was friendly from the Front Desk, managers, housekeeping and the Engineer. We had alot of questions and requests but everyone was always eager to help. The rooms were also spacious and very clean. This hotel will now be our choice hotel when in the area :) P.S: I work for a Marriott hotel in Virginia and I know customer service very well. They are doing a fantastic job there! Keep it up!