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“No housekeeping service” 2 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.0 of 5 Hotel   |   225 Comfort Inn Drive, Morgantown, WV 26508   |  
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Ranked #18 of 22 hotels in Morgantown
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
“No housekeeping service”
2 of 5 stars Reviewed September 30, 2013

This is a tough one to review. Parts were very good and parts were unacceptable. Overall, room was originally clean and comfortable. Breakfast was good. The young man Nick, at the front desk did an awesome job. He was working all three days we were there. Not sure when he slept or studied.

However, the bad. NO housekeeping service ever came to our room while we were there. They left a note which I have attached that said because of high occupany, they were unable to service our room. Even though the note said they would take the trash and leave clean towels, this did not occur. Nick at the front desk did provide us with clean towels when asked. This was a football weekend for WV. How can you not properly staff for these weekends?

Kudos to NIck at the front desk for his hard work under all these circumstances. Terrible marks for management/ownership for not properly staffing the house. No discount either for this lack of service.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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110 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
seattle, wa
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 22, 2013

My husband, dog and I try to take a cross country road trip every year or so, and on this trip, we've decided that the Comfort Inn is consistently the worst hotel we've stayed in.

Last night confirmed it.

The Comfort Inn Morgantown reeks of smoke, the rooms are small and out of date, there isn't an elevator (if you are like us and are hauling in a bunch of stuff at each hotel, along with a dog-- it makes a difference) and the service is mediocre.
Our room was on the second floor which, apparently, was being used for pre-funking by a large group of rowdy 20-somethings. The whole floor was LOUD until 11pm, with doors slamming, yelling, music playing, and partying. The room adjacent to ours was so loud, we could hear every single word that was being said by the several drunk women inhabiting it. We complained to the front desk, only to have nothing change.
Luckily, the group eventually left to go to a party but was back at 3:30am, waking us up yet again.

We hightailed it out of the hotel at 8am and will not be staying at another Comfort Inn again. Ever.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Top Contributor
92 reviews 92 reviews
55 hotel reviews
Reviews in 36 cities Reviews in 36 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed September 13, 2013

First visit to this hotel. Bed was very comfy and the sheets/pillows were soft. Overall hotel is VERY quiet. Staff is extremely friendly and helpful.

The only complaint I have is the internet. It was so slow and would boot you offline repeatedly. For this reason alone I wouldnt stay there again. Too frustrating for travelers that depend on their internet for work purposes.

Would be a really good hotel if they fixed the internet AND replaced some of the furniture.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M Shawn R, General Manager at Comfort Inn, responded to this review, September 18, 2013
Thank you, we appreciate your feedback regarding your recent stay with us. First off I apologize about the Wireless internet being down during your stay, this is a one time thing that I can assure you will not happen again in the future. We hope you choose to stay with us again in the future. Thank you again for choosing Comfort Inn Morgantown.
M Shawn Rogers.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 7, 2013 via mobile

We arrived at this hotel late at night after driving all day. The room was kind of musty smelling. I killed a couple of spiders trying to plug in our phone chargers. The bed was hard but manageable. We were up early and back on the road so I can't talk about breakfast. Overall it was a ok hotel for a one night stay. We did notice a lot of construction works there so it's not a terrible hotel.

Stayed August 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington, West Virginia
Top Contributor
58 reviews 58 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 7, 2013 via mobile

Comfortable bed, really like the selection of pillows. Free internet and it worked. No arm chair. Walls must be thin...heard the guests next door (fortunately, they must have the same bed time!).

Breakfast area was attractive and roomy -- food selection was good. Staff was courteous.

Stayed September 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M Shawn R, General Manager at Comfort Inn, responded to this review, September 18, 2013
First off, Thank you for your feedback on your recent stay at the Comfort Inn Morgantown, we value it and appreciate when we hear our staff doing an outstanding job to make your stay as comfortable as possible. We take pride in our staff and the premium service they provide. Thank you again for taking the time out to let us know about your visit.
Sincerely,

M. Shawn Rogers
General Manager
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Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 3, 2013 via mobile

Stayed here before and room was ok. The room I got this time smelled like smoke, carpet and upholstery need serious cleaning. Hotel is a little dated, but folks at desk were nice. Early post said the were remodeling rooms, if so they need to hurry.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M Shawn R, General Manager at Comfort Inn, responded to this review, September 18, 2013
Thank you for taking the time to give us feedback on your recent stay at the Comfort Inn Morgantown, we appreciate knowing when our staff does an excellent job at making your stay the best one possible. In regards to our remodeling and updating we have successfully updated a major of rooms and look forward to you experiencing them on your next stay with us. Thank you again for the feedback and staying with us here at the Comfort Inn Morgantown.
Sincerely,

M. Shawn Rogers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgefield, Connecticut
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 4, 2013

We found the Comfort Inn to be adequate. The building looks fine from the outside (although we weren't comfortable checking out the diner next door). The room was dated and old but clean. The bed was comfortable and the shower / bathroom was clean. The breakfast was fair. Make your own waffles were good.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M Shawn R, General Manager at Comfort Inn, responded to this review, September 18, 2013
Thank you for taking the time to comment on your recent stay with us at the Comfort Inn Morgantown, we value your feedback as we strive to make your stay as comfortable as possible. Our housekeeping staff takes pride in the overall cleanliness of their rooms and strives to make give you all the amenities of home. Again we are glad you choose Comfort Inn Morgantown and look forward to seeing you again in your future travels.
Sincerely,

M. Shawn Rogers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Address: 225 Comfort Inn Drive, Morgantown, WV 26508
Phone Number:
Location: United States > West Virginia > Morgantown
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 22 hotels in Morgantown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
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Also Known As:
Comfort Hotel Morgantown
Comfort Inn Morgantown
Morgantown Comfort Inn

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