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“Would choose this hotel again.” 5 of 5 stars
Review of Hampton Inn Martinsburg

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Hampton Inn Martinsburg
2.5 of 5 Hotel   |   975 Foxcroft Avenue, I-81 Exit 12, Martinsburg, WV 25401   |  
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Ranked #1 of 13 Hotels in Martinsburg
Certificate of Excellence
Stanley, United States
1 review
“Would choose this hotel again.”
5 of 5 stars Reviewed July 30, 2014

Very friendly staff who go out of their way to make your stay enjoyable. Accommodations are some of the best as compared to other hotels I have used in my travels. The Hampton Inns always have made my stay enjoyable and worth the extra dollars.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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225 reviews from our community

Traveler rating
    116
    64
    28
    12
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Gibsonia
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 22, 2014

The hotel isnice and well furnished, but the room and hallways had dirt Z(crumbs on the floor in the room) and in the bathroom was a dirty wash cloth. The desk clerk didn't seem to concerned about it. I couldn't find the manager in the morning. If you must stay in the area, it will sufice, but don't count on management for any help!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly R, General Manager at Hampton Inn Martinsburg, responded to this review, October 16, 2014
Dear Mickii T,

I appreciate your taking the time to share your disappointment with your most recent stay. I want to personally apologize that the hotel was not as clean as our standards demand.

A clean room is for our valued guests is essential for a good stay. I am sorry if this was not your experience. You can be confident that we have followed up on your concerns so that others are not disappointed as you were.

Again, thank you for taking the time and the effort to share your thoughts with us. We value you as a guest, and I want you to know that your concerns are our concerns!

We hope that you will stay with us again and give us the opportunity to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 17, 2014

Not sure what happened, but the reservation made around 9:00 pm the day before my arrival was changed arrive that night and not the next day! The hotel was overbooked the night I arrived and I was left without a place to stay. Front desk clerk was not helpful. When asked speak to a Manager on Duty, he just said to get in line. Spoke to Front Desk Manager when I returned from my business trip. She would not credit my account because the reservation was made online and not with her staff! Have reported it to Hampton Inn Corp and they are contacting the General manager of the property. Hope she credits my account or I will not be staying at Hampton Inns again, plus I will be contacting my credit card company to stop payment to them!

  • Stayed July 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly R, General Manager at Hampton Inn Martinsburg, responded to this review, October 16, 2014
Dear Mickii T,

I appreciate your taking the time to share your disappointment with your most recent stay. I want to personally apologize that the hotel was not as clean as our standards demand.

A clean room is for our valued guests is essential for a good stay. I am sorry if this was not your experience. You can be confident that we have followed up on your concerns so that others are not disappointed as you were.

Again, thank you for taking the time and the effort to share your thoughts with us. We value you as a guest, and I want you to know that your concerns are our concerns!

We hope that you will stay with us again and give us the opportunity to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, West Virginia
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed July 16, 2014

This particular hotel of the Hilton properties is average for Hampton Inns. For the price, there should be a little bit of higher quality. Breakfast has a good selection but is below average in quality. The "Free Wi-Fi" is available but extremely slow and has been each time I have stayed there. Now the reason for the "Beware" title. I am a fairly frequent traveler and have been booking via Orbitz because I like the recordkeeping of my travel history. I decided to check on my account activity with Hilton and am surprised to find that I receive NO loyalty points because I book throuh a 3rd party. It also appears that I do not get days of stay credit toward higher level of a loyality card. It seems to me that one should at least get points equal to what Hilton Hotels is getting if there is any reduced rates going on through the 3rd party booking company. I just compared pricing booking a room through Hampton In and one through Orbitz with exact same dates, etc. The price difference was $7 less through Orbitz. Considering it takes about $2,000 worth of stays to equal 1 free night, $7 is pretty insignificant.

  • Stayed July 2014, traveled solo
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
5 of 5 stars Reviewed July 7, 2014

Loved this hotel. Everything was perfect. We were tired and ready for a stop on our trip. Found this on hotels.com and the reviews were good, but we always enjoy the Hampton Inns. Room was lovely and breakfast was fantastic!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm, PA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

Clean, comfortable, great breakfast, excellent value. Would stay again, staff was very helpful and courteous. Easily accessible from route 81, good location for historic attractions in the area. This 200 character minmum is ridiculous and blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
91 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed July 2, 2014

One night stay for work. Stayed here many years ago and had a great experience again. Room was clean and comfortable with a nicely sized bathroom. Staff were friendly and helpful. Convenient location off I-81 with shopping and restaurants nearby.

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Martinsburg

Address: 975 Foxcroft Avenue, I-81 Exit 12, Martinsburg, WV 25401
Phone Number:
Location: United States > West Virginia > Martinsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 13 Hotels in Martinsburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Martinsburg 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
The Hampton Inn Martinsburg is conveniently located off of I-81 in the charming city of Martinsburg, WV. Close to local businesses and historical landmarks, yet close enough for a visit to the Blue Ridge Mountains, this hotel is perfect for leisure and business travelers alike. Whether taking in the historical sites or enjoying a scenic drive through the mountain roads, there is something here for everyone. Don’t forget to take advantage of free internet access and hot breakfast each morning. ... more   less 
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Also Known As:
Hampton Inn Martinsburg Hotel Martinsburg
Martinsburg Hampton Inn

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