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“Clean rooms, pleasant staff” 4 of 5 stars
Review of Holiday Inn Martinsburg

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Holiday Inn Martinsburg
3.0 of 5 Hotel   |   301 Foxcroft Ave., Martinsburg, WV 25401   |  
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Ranked #3 of 13 Hotels in Martinsburg
Harrisburg, Pennsylvania
Top Contributor
79 reviews 79 reviews
18 hotel reviews
Reviews in 52 cities Reviews in 52 cities
47 helpful votes 47 helpful votes
“Clean rooms, pleasant staff”
4 of 5 stars Reviewed August 12, 2014

I'm generally a "Marriott guy" but had some Holiday Inn points to use, and Marriott doesn't have a property in Martinsburg. Stayed overnight and found the staff to be exceedingly pleasant and helpful, and the room clean and quiet. Only issue is that although we stayed on a non-smoking floor, the smell of smoke still gets into the air conditioning system. This isn't a knock on this property because I see it at EVERY hotel I stay in that allows smoking on the property - solution is to choose a non-smoking hotel. Again, it wouldn't prevent me from staying again, and the extra packages of coffee in the room provided EXCELLENT air fresheners!!

Room Tip: When we checked in they said they'd put us on the "quiet" side away from construction...
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review, August 18, 2014
Thank you for choosing to stay at Holiday Inn - Martinsburg for your recent visit to WV. We appreciate your positive review of our staff and accomodations and we will certainly consider your comments about the smoke smell in the room. We hope to see you again should your travels bring you to WV.
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140 reviews from our community

Traveler rating
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    25
    10
    4
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38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Steubenville Area
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 10, 2014

I want to make clear from the outset that my wife and I did not stay here. But we did attend a wedding reception at the Holiday Inn and also spoke with many others in the wedding party who did stay here. If the room offerings match in any way the quality of the wedding reception food and staff, then this should be an outstanding place to spend a night.

As for the wedding reception, the overall catering effort of Holiday Inn staff was superb. The food was basic but of exceptionally good quality. And there was plenty of it. The reception setting was very nice. But it is the staff that so impressed me: courteous, kind, and helpful in any way possible. And did they run an efficient ship! I was very very impressed with the whole operation.

So, though I can't speak directly to the hotel room offerings, I can state emphatically that the rest of the Holiday Inn operation ran as smooth as silk. Nice job guys! Thanks.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review, August 11, 2014
Thank you for your shining review of the Holiday Inn - Martinsburg events and staff! We are delighted that your reception experience was an enjoyable one, and we hope you will choose to stay with us should your travels bring you back to Martinsburg.
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Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 6, 2014

We were given a fantastic deal on a suite. The large heated indoor pool was open late and then early AM. The hotel restaurant was good and kids eat FREE. The room was spacious, clean and comfy.
Overall a great experience.

Stayed August 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review, August 11, 2014
Thank you for choosing Holiday Inn - Martinsburg as your hotel destination and providing us with your positive feedback. We are thrilled that you enjoyed your stay and hope that you will choose our hotel next time your travels bring you to Martinsburg.
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NY State
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 28, 2014

My grandmother and I travelled to the area to visit family and having never been to WV we weren't sure what to expect, coming from the New York City area. What we found was a hotel (and staff) that would run circles around anything in our area. Talking to my husband back home on the first night I told him the hotel couldn't be more than a year old (my grandmother thought 6 months). The next day I asked at the front desk and we oouldn't believe the answer: the building has been around for ages but the inside was remodeled 6 YEARS ago. The very friendly hotel staff has kept this hotel looking spotless. Speaking with one of the maintenance guys when I was leaving (he came into the room to change the air filter) he mentioned the owner believes in scheduled maintenance checks (things like door knobs, draw pulls) and changing items like air filters on a regular basis to prevent problems, not waiting to address a problem reported by a guest. Well, it shows. Would definitely stay here again.

Only drawbacks- no "convenience" store in lobby to purchase a snack or drinks like juice and milk. Just vending machines with soda/water on 2 of the floors. A/C system a little confusing to figure out.

Room Tip: Long hallways so if traveling with someone elderly, request a room closer to the elevator. Also, if...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Manager at Holiday Inn Martinsburg, responded to this review, July 29, 2014
@ChristinaA214: Thank you for recently choosing to stay at the Holiday Inn - Martinsburg. We appreciate your feedback and are thrilled that we were able to surprise you with our facility and service. Thank you for spreading the kind words about the Holiday Inn - Martinsburg! We look forward to seeing you the next time you travel to Martinsburg, WV!
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 24, 2014

This is an interesting hotel - as noted on another review the building seems updated but the carpet and many furnishings seem well used. It is located near a highway but that also means there are other businesses conveniently nearby - Walmart, Outback, Cracker Barrel, Buffalo Wild Wings, Chick-Fil-A, Arby's, gas, coffee, etc.

Breakfast buffet was cheap and made to order was available. I didn't try the other meals in the restaurant.

The room was clean and the bed was comfortable.

My only complaint would be the in room air-conditioner unit. It was in what appears to be a closet/storage space in the room. It was really loud but did the job.

Everybody that worked at this location was polite and friendly. In talking with a few of the them I learned that they are either students or working two jobs.

I would stay again.


Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Manager at Holiday Inn Martinsburg, responded to this review, July 29, 2014
@Rafen: Thank you so much for taking the time to write a review for the Holiday Inn - Martinsburg. We appreciate your kind words about the staff and our facility. We also appreciate the feedback about the hallway carpet with is on our list to be replaced. We hope that you will join us again the next time you stay in Martinsburg. Have a great rest of your week.
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1 review
4 of 5 stars Reviewed July 18, 2014

We stayed here for seven days with a team full of 9/10 year old girls. Staff were great. Laundry facilities were inexpensive. Breakfast each morning was great. They were very accommodating. Would stay here again. Nice group accommodations.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Manager at Holiday Inn Martinsburg, responded to this review, July 29, 2014
@Kristen B: Thank you so much for your business at the Holiday Inn - Martinsburg. We were thrilled to have your team stay at our location during the tournament nearby. We appreciate you taking the time to tell others about your experience and the kind words you provided. We hope that you will choose us the next time you travel to Martinsburg.

Enjoy the rest of your summer!
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Apex, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 16, 2014

This is my number one pick for a hotel stay while traveling the I-81 corridor. It is always quiet, clean & comfortable. The stay here in June was my third this year so far. The staff is most accommodating when you need to stay an extra day or two unexpectedly due to illness or other issues. This happened to my family on our stay in May. All staff from the front desk to the housekeeping dept. were very helpful and checked in with us periodically to see if we needed any further assistance.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Manager at Holiday Inn Martinsburg, responded to this review, July 29, 2014
@charolette I: Thank you for staying at the Holiday Inn - Martinsburg during your travels again this month. We appreciate your loyalty to our hotel and look forward to seeing you again many times in the future. Thank you for your kind words about the Holiday Inn - Martinsburg and telling others about your experiences. We hope that you have safe travels and come see us again very soon!
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Additional Information about Holiday Inn Martinsburg

Address: 301 Foxcroft Ave., Martinsburg, WV 25401
Phone Number:
Location: United States > West Virginia > Martinsburg
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 Hotels in Martinsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Martinsburg 3*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Holiday Inn Martinsburg! This hotel is conveniently located off I-81 exit 13 in Martinsburg, WV. All 120 guest rooms including 10 two-room suites and 4 whirlpool suites are beautifully decorated with many amenities for the comfort of our guests. Each room offers free high-speed Internet and its own refrigerator and microwave. Our location is perfect for leisure and business travelers alike with its close proximity to the IRS Center, VA Hospital, Charles Town Races and Slots and Harper's Ferry NHP.Heatherfield's, our in-house restaurant, serves breakfast and dinner 7 days a week. An elaborate brunch buffet is offered every Sunday while a daily luncheon buffet is available Monday through Friday. Dine-in where Kids Eat Free in a casual family atmosphere or order from our room service menu. Enjoy a relaxing drink at our lounge which is open Monday - Saturday.The Holiday Inn Martinsburg offers a guest business center equipped with a PC desktop and printer. Fax and photocopy services are offered at the front desk. Maintain your exercise routine in our 24 hour fitness center or just relax by our heated indoor pool.Consider us for your next convention or social affair in our 3,872 sq. ft. ballroom or inquire about one of our many smaller private meeting and board rooms.We are a pet friendly hotel. ... more   less 
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Also Known As:
Holiday Inn Martinsburg Hotel Martinsburg
Martinsburg Holiday Inn

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