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“A comfortable hotel” 4 of 5 stars
Review of Holiday Inn Martinsburg

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Holiday Inn Martinsburg
3.0 of 5 Hotel   |   301 Foxcroft Ave., Martinsburg, WV 25401   |  
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Ranked #2 of 14 hotels in Martinsburg
Huntington, West Virginia, United States
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“A comfortable hotel”
4 of 5 stars Reviewed March 27, 2014

I stay at the Holiday Inn in Martinsburg for business when I'm in that town. The staff at the hotel are responsive and accommodating. It is nice to be greeted with a smile by staff when arriving. The rooms are large and spacious and the climate control is quiet and keeps the rooms at an even temperature. The rooms are also very clean and the pillows quite soft. The hotel has a restaurant on the ground floor that is actually quite good. I had the Delmonico steak, which was cooked to perfection. The waitstaff were quite pleasing as well. The breakfasts, however, are not included in the price of the room. While the stay is quite comfortable, two suggestions would make the hotel more pleasing: 1.) The coffee both offered on the ground floor by the restaurant and in the room, is quite weak. One of my least favorite things about traveling is having to wake up to weak coffee. 2.) The internet access, while free, is quite spotty. In addition, you are required to put in your password several times throughout the day to reconnect. This flaw was a little irritating. However, the hotel would get high marks for cleanliness and other comforts.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review, March 28, 2014
@Gottesfreunde: Thank you for recently choosing to stay at the Holiday Inn - Martinsburg. We appreciate you taking the time to complete a guest review for our hotel and giving us your feedback. Our entire management team reviews each survey so that we can offer better levels of quality and service for our guests. We hope that you will join us again the next time your travels bring you to the Martinsburg - area.

Have a great weekend!

Colin Hitt
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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119 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Scottsburg, Oregon
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 25, 2014 via mobile

I stayed here for business for 3 nights and was very impressed. The staff were extremely friendly and helpful. The room was good size, clean and well appointed. There was plenty of parking and the hotel had a good variety of restaurants nearby. I would definitely stay again.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review, March 26, 2014
@Jean M: Thank you for choosing to stay at the Holiday Inn - Martinsburg, WV. On behalf of the entire staff we appreciate your kind words about your experience. We hope that you will choose us again the next time your in the Martinsburg-area. Hopefully the next time you are in town we will be done with all of the wintry weather.

Thanks

Colin Hitt
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WV
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 22, 2014

I usually prefer the Hampton Inn, but my meeting was moved to the Holiday Inn. I was pleasantly surprised. For just a few extra dollars when I made my reservation, I got a breakfast voucher to use in the restaurant, and it was more than worth it. The hotel room and bathroom were clean and comfortable, and I would definitely return to this hotel again.

Stayed February 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review, March 26, 2014
@FHSMathTeacher: Thank you for recently choosing to stay at the Holiday Inn - Martinsburg for your meeting. We are thrilled that you enjoyed your time here and look forward to you staying with the next time your in the Martinsburg-area. Have a great week!

Colin Hitt
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 2, 2014

I stayed here for three days in February. The room is clean, spacious, and has Wi-Fi. It is very well laid out for business with a decent sized room and comfortable chair. The restaurant is pretty good also. The staff was very helpful and courteous. Making it convenient is it is right off the Interstate, and there is also a Wal - Mart about a half mile away. Having the nearby Wal-Mart is helpful if you forgot anything, which can be a real hassle for business travel. I would definitely stay there again.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review, March 19, 2014
@George0412: Thank you for taking the time to complete a review for the Holiday Inn - Martinsburg, WV. We appreciate your kind words about our hotel and our staff. I am glad that you found our hotel most accommodating and convenient for your business needs. We hope that you will choose us again the next time you find yourself in the Martinsburg - area. Have a great rest of your week!

Colin Hitt
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saratoga Springs, New York
1 review
5 of 5 stars Reviewed February 26, 2014

Hotel was clean and updated. The crew who worked there was outstanding. We got snowed in and received over a foot of snow. There were employees who had to spend the night due to the snow and we're still really excited to be there. They all seemed to love working there and from the front desk to the bar to the restaurant, they were all super! Def. recommend!
Pool heater was broke- only bummer.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review, March 19, 2014
@Dave L: Thank you for taking the time to tell others about your experience at the Holiday Inn - Martinsburg, WV despite the amount of snow we received. We are thrilled that you enjoyed your time at our hotel and we glad we could assist you with your relaxation. Our pool heater has been fixed and is full operational again. Next time in Martinsburg, be sure to stay with us so you can take a dip in the pool after a long days work. Have a great week!

Colin Hitt
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, West Virginia
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 4, 2014

This hotel is right off the interstate and close to the mall.. It has a pool but no hot tub.. The heater was broken, so I didn't get in the pool. The room was clean and had a microwave and refrigerator.. The pillows and the bed were very comfortable.. I didn't enjoy the breakfast buffet that much.. The food was not hot, and the fruit didn't seem all that fresh.. I tried ordering from the menu the next morning, (fried egg over medium).. Evidently, the cook doesn't know how to cook fried eggs.. The egg came out looking a little brown where it should have been white.. However, it did taste good.. We ate at the restaurant the evening we got there.. That is a totally different story.. Loved the food.. Anyway, this is a good place to stay.. but you might want to skip the breakfast..

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review, February 6, 2014
@meggieg: Thank you for recently choosing to stay at the Holiday Inn Martinsburg! We are thrilled that you enjoyed the majority of your stay and appreciate your feedback about our restaurant. I will be passing this information along to our Food and Beverage Director as well as our Executive Chef. We have ordered a new pool heater and are anxiously waiting for it to arrive to make for a more enjoyable swimming experience. Thanks again for staying with us and we look forward to hosting you on your next stay.

Thanks,

Colin Hitt
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, North Carolina
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 27, 2014

My husband and I stayed here 2 nights with our small dog. The front desk person to check us in was very nice and professional. The room was clean and comfortable. The room had a coffee maker, microwave and small refrigerator. We would stay here again.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review, March 19, 2014
@Crystal W: Thank you for taking the time to complete a review for the Holiday Inn - Martinsburg, WV. We appreciate your kind words and are thrilled that you would choose us again. We are glad that we were able to accommodate your family and pet - since they are members of the family as well. We look forward to hosting you again the next time your in the Martinsburg - area.

Thank you!

Colin Hitt
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Martinsburg

Address: 301 Foxcroft Ave., Martinsburg, WV 25401
Phone Number:
Location: United States > West Virginia > Martinsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 14 hotels in Martinsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Martinsburg 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Martinsburg! This hotel is conveniently located off I-81 exit 13 in Martinsburg, WV. All 120 guest rooms including 10 two-room suites and 4 whirlpool suites are beautifully decorated with many amenities for the comfort of our guests. Each room offers free high-speed Internet and its own refrigerator and microwave. Our location is perfect for leisure and business travelers alike with its close proximity to the IRS Center, VA Hospital, Charles Town Races and Slots and Harper's Ferry NHP.Heatherfield's, our in-house restaurant, serves breakfast and dinner 7 days a week. An elaborate brunch buffet is offered every Sunday while a daily luncheon buffet is available Monday through Friday. Dine-in where Kids Eat Free in a casual family atmosphere or order from our room service menu. Enjoy a relaxing drink at our lounge which is open Monday - Saturday.The Holiday Inn Martinsburg offers a guest business center equipped with a PC desktop and printer. Fax and photocopy services are offered at the front desk. Maintain your exercise routine in our 24 hour fitness center or just relax by our heated indoor pool.Consider us for your next convention or social affair in our 3,872 sq. ft. ballroom or inquire about one of our many smaller private meeting and board rooms.We are a pet friendly hotel. ... more   less 
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Also Known As:
Holiday Inn Martinsburg Hotel Martinsburg
Martinsburg Holiday Inn

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