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“Clean/comfortable room, friendly staff” 5 of 5 stars
Review of Holiday Inn Martinsburg

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Holiday Inn Martinsburg
3.0 of 5 Hotel   |   301 Foxcroft Ave., Martinsburg, WV 25401   |  
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Ranked #2 of 14 hotels in Martinsburg
Top Contributor
77 reviews 77 reviews
67 hotel reviews
Reviews in 41 cities Reviews in 41 cities
37 helpful votes 37 helpful votes
“Clean/comfortable room, friendly staff”
5 of 5 stars Reviewed August 30, 2013

I stay at the Holiday Inn in Martinsburg a few times a year for work. Consistently clean and comfortable rooms and friendly staff. Rooms are generously sized, with good quality linens. Water pressure in the shower was fantastic (especially since my water pressure at home is on the weak side). Only down side to my stay was a disappointing experience with the on site restaurant. The food is average at best. Conference center does a nice job and staff for those events have been friendly and helpful. Great government rate on rooms. Location is easy to access and near a Wal-Mart and other stores.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review, September 2, 2013
@NCinWV: Thank you for taking the time to give us your feedback about your stays at the Holiday Inn, Martinsburg. We appreciate your continued business and for staying with us each time you are in town. Thank you for the generous compliments about our rooms and the staff. I have passed your comments along to our Food and Beverage Director so that they can be reviewed and corrected for future stays. Thanks again for choosing the Holiday Inn, Martinsburg - we look forward to hosting you again!
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108 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
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English first
wv
Top Contributor
147 reviews 147 reviews
27 hotel reviews
Reviews in 53 cities Reviews in 53 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed August 21, 2013

The workers at the front desk need some training in Customer Relations because they were not very friendly or accommodating to my requests.I requested the top floor and when they gave me my key it was for the second floor I told them that I wanted the top floor and they gave me the 3rd floor but the hotel has 5 floors..Also there is no recognition for being a priority rewards platinum member. The room was clean and good size there but is no free breakfast because they have a restaurant on sight.

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review, August 23, 2013
@cainrcc: Thank you for recently staying at the Holiday Inn, Martinsburg and being an IHG Platinum Rewards Member. We appreciate your continued loyalty to the IHG Brands and for taking the time to tell us about your experiences at our hotel. I apologize that you were not greeted with the typical level of service that we offer at our Inn. I will be reveiwing your comments with the entire guest services department so that we can correct any issues for future stays. Also, I apologize that we were unable to meet your floor preference requests upon checkin. All of our front desk agents are trained to try to meet guest requests if available. I will also review this policy with them to make sure there are no questions. I hope that you will join us again so that we can make a better impression on you the second time. Please contact me, Colin Hitt, Guest Services Manager, so that I can personally secure your reservation for you. Thanks again for your feedback and for choosing the Holiday Inn, Martinsburg for your stay.
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Winterville, NC
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 14, 2013

We spent 2 nights at this hotel the first week of August. We had our 2 dogs with us, so were on the ground floor in the back. There was no a/c in the hallways, and they were damp and hot. In the room itself, everything felt damp and clammy - the rugs, chair and bedding. It did not smell good. Breakfast was delivered on time and hot. Courteous service. But won't stay there again.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review, August 15, 2013
@ Trod R: Thanks for taking the time to give us your feedback about your recent stay at our Inn. I apologize that your room was not up to our typical level of satisfaction. Your comments have been passed along to the entire management staff so that we can improve in the future. I hope that you will give us another chance during an upcoming visit. Have a great weekend!
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Baton Rouge, LA
Top Contributor
78 reviews 78 reviews
50 hotel reviews
Reviews in 47 cities Reviews in 47 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed July 20, 2013

We stopped here for the night while traveling up I-81. It's an old-style Holiday Inn, not a Holiday Inn Express. It's just off the interstate and close to a variety of restaurants, in a pleasant part of town. The front desk person (the night of July 4) was capable and friendly and the room was fine.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review, July 24, 2013
@museumgoer: Thanks for stopping in to stay with us at the Holiday Inn - Martinsburg, WV. We are glad that you found the hotel to be easily accessible from I-81 and that everything went well with your stay. Please stop by again in the future during your travels. We would love to have you stay with us again!
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Whitehall, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 8, 2013

This is my choice hotel when traveling for business in this area. But if I were on a vacation with my family, my preference wouldn't change for this hotel. This Holiday Inn is well kept with friendly staff, clean rooms, pool, etc. The restaurant and lounge add the extra to the stay especially if you have had a long day. Great location just off the highway with plenty of resources within a mile.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review, July 10, 2013
@Mike S: Thanks again for your continued business and loyalty to the Holiday Inn, Martinsburg, WV. We appreciate your kind words and are thrilled that you love staying with us, whether for work or recreation. We look forward to hosting you again very soon. Thanks again for choosing the Holiday Inn, Martinsburg, WV.
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Winston-Salem, NC
Top Contributor
70 reviews 70 reviews
30 hotel reviews
Reviews in 42 cities Reviews in 42 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed July 8, 2013

The staff at check-in and check-out was friendly, and room was a good size, with a separate bedroom containing a king size bed. The problem was the pull-out bed in the sofa. The mattress was thin and lumpy, and the bar cut through the middle. Very poor quality. I would have been better off in a sleeping bag on the floor. Also, the fridge made a continuous clicking noise that was easily solved by unplugging it.

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review, July 10, 2013
@wsflyer: Thank you for recently staying at the Holiday Inn, Martinsburg, WV. We appreciate you taking the time to give us your feedback about your stay. I am glad that the staff was welcoming and friendly throughout your stay. I will pass your comments along to our entire management team and ownership in hopes to improve future stays. Thanks again for choosing our Inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hagerstown, Maryland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2013

Clean and comfortable. Had a large group staying for a wedding in the area, great value for all guests. Very convenient to local shopping, wedding venue, interstate, and area restaurants. Staff were friendly throughout all departments, especially while dining.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMRBWV, Front Office Manager at Holiday Inn Martinsburg, responded to this review, June 18, 2013
@ Imblmr: Thank you for choosing the Holiday Inn, Martinsburg for your out of town guests that were in the area for your family's special weekend. We appreciate your business and for taking the time to tell everyone about your great experience here at the Holiday Inn, Martinsburg. We are glad everyone was able to love staying at our hotel. Please come see us if you are back in the area again in the future!
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Additional Information about Holiday Inn Martinsburg

Also Known As:
Holiday Inn Martinsburg Hotel
Holiday Inn Martinsburg Hotel Martinsburg
Martinsburg Holiday Inn
Address: 301 Foxcroft Ave., Martinsburg, WV 25401
Phone Number:
Location: United States > West Virginia > Martinsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 14 hotels in Martinsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Martinsburg 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Martinsburg! This hotel is conveniently located off I-81 exit 13 in Martinsburg, WV. All 120 guest rooms including 10 two-room suites and 4 whirlpool suites are beautifully decorated with many amenities for the comfort of our guests. Each room offers free high-speed Internet and its own refrigerator and microwave. Our location is perfect for leisure and business travelers alike with its close proximity to the IRS Center, VA Hospital, Charles Town Races and Slots and Harper's Ferry NHP.Heatherfield's, our in-house restaurant, serves breakfast and dinner 7 days a week. An elaborate brunch buffet is offered every Sunday while a daily luncheon buffet is available Monday through Friday. Dine-in where Kids Eat Free in a casual family atmosphere or order from our room service menu. Enjoy a relaxing drink at our lounge which is open Monday - Saturday.The Holiday Inn Martinsburg offers a guest business center equipped with a PC desktop and printer. Fax and photocopy services are offered at the front desk. Maintain your exercise routine in our 24 hour fitness center or just relax by our heated indoor pool.Consider us for your next convention or social affair in our 3,872 sq. ft. ballroom or inquire about one of our many smaller private meeting and board rooms.We are a pet friendly hotel. ... more   less 
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