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“OK Motel, But You Get What You Pay For” 3 of 5 stars
Review of Motel 6 Martinsburg

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Motel 6 Martinsburg
5595 Hammonds Mill Road, Martinsburg, WV 25401 (Formerly Econo Lodge)   |  
Hotel amenities
Ranked #2 of 13 Hotels in Martinsburg
Charleston, West Virginia
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“OK Motel, But You Get What You Pay For”
3 of 5 stars Reviewed June 19, 2013

We were visiting the Martinsburg, WV area and needed an economical place to stay for one night that was easily accessible from the interstate. This motel fit that criteria, so we booked it. Check in and check out were easy processes. The pictures online are fairly representative of the rooms; they have been modernized and updated but, overall, the effect is a minimalist concept (think IKEA furnishings). Our room had a bed, a few shelves built into the walls, a mounted flat screen TV, a small fridge and microwave, and a small table, chair and tiny one-person bench built into the wall. The bathroom was clean with a good shower and a small cubby-hole shelf for towels; however, there was no hair-dryer or complimentary toiletry items at all. The bed mattress was fairly uncomfortable and the total of two pillows provided were flat and inadequate. The floors have no carpet, which can be a plus for allergies or dust, but it makes the room echo when you talk. During our stay, my husband needed the internet, but could not find a network. When we called the front desk to inquire (the website states the motel offers free Wi-Fi), we were told that the internet was down. We did have one small problem with our bedding not being clean, but we called the front desk and the problem was resolved right away. There is ample parking which is well-lit and there is a Walmart directly across the street from the motel, along with a Sheetz and a few small fast-food type restaurants.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parishivam2000, Manager at Motel 6 Martinsburg, responded to this review, April 25, 2014
Thank you for taking your time to tell us about your experience at the Motel 6 - Martinsburg, WV #4587. Your feedback is very important to us.

At Motel 6, we strive to provide a superior guest experience, and I am sorry yours did not meet the expectations.

Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve in the near future.

Sincerely,
General Manager
Motel 6
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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69 reviews from our community

Traveler rating
    46
    9
    5
    4
    5
See reviews for
19
16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Mississauga, ON
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 29, 2013

We went to Myrtle Beach from Toronto, ON on May 17. We usually try and drive straight from Toronto to Myrtle beach, but this time we were beat and needed a room. We saw the Motel 6 sign and decided to stay. The rate was 45.99 single, and for double it was an additional $20. With taxes was like $75. The room was newly renovated and modern. It had an IKEA look to it, with wooden flooring, etc. The room was nice we thought and we needed the sleep. It was fine for us and we actually liked the new modern look.

Martinsburg WV, is about halfway in between the two cities so we decided that we would book a room for the way back and not try and drive any farther. Motel 6 Customer service rocks, they booked a room for us and gave us a similar rate. It was a bit more then before but because of Memorial Day weekend. Only a few dollers more, so no big deal. On the 2nd night stay on May 24 which was a Friday things were a bit different. The first room we got was really musty smelling. I complained and they were very apologetic and changed the room right away. New room was much better. Had a good shower, we ordered pizza, and had a good nights sleep. All good. The only down side was that there is not much around the hotel for restaurants. However, if you go south to the next exist, there is every restaurant and place under the sun including Olive Garden. Its only 10 mins away.

I filled out a Motel 6 Survey as well and sent it in. I gave them a glowing rating. The manager of the motel actually emailed me back and thanked me for the stay. That impressed me actually, as that has never happened before.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parishivam2000, Manager at Motel 6 Martinsburg, responded to this review, April 25, 2014
At Motel 6, we strive to provide a superior guest experience, and I am sorry yours did not meet the expectations.

Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve in the near future.

Sincerely,
General Manager
Motel 6
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashville, Alabama
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 15, 2013

While traveling from Pennsylvania to Alabama we stopped for the night in Martinsburg. This hotel is right off I-81 and displaying a big sign for $45.99. I checked in very tired and unwilling to negotiate a price, immediately the price changed to $67 per night. Suppossedly the $45 rate was a single bed for one person??? The rooms are cheap plank wood flooring and nasty, the beds are on plywood frames, and the bathroom is some new age retro I don't know el-cheapo throwback. There was hair in the tub, dirt on the floor, and half the lights and TV did not work; I was too tired to complain and left as soon as I could the next morning. I will never stay again.

Room Tip: Go to another hotel, even if it costs more money; don't stay here!
See more room tips
  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parishivam2000, Manager at Motel 6 Martinsburg, responded to this review, April 25, 2014
At Motel 6, we strive to provide a superior guest experience, and I am sorry yours did not meet the expectations.

Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve in the near future.

Sincerely,
General Manager
Motel 6
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harpers Ferry, West Virginia
1 review
5 of 5 stars Reviewed May 2, 2013

While waiting for our home to be ready for us to move in we booked at Motel 6 and were very pleased with the facilities. The room was ultra clean and completely remodeled. The walk-in shower was one of the nicest we have seen in the area. The staff is friendly and helpful. I appreciate the pet friendly accomodations that does NOTinclude a carpeted room so I know that floor is CLEAN! I have always had reservations about pet-friendly rooms with carpeting. Wifi is available. Owners are very gracious hosts.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parishivam2000, Manager at Motel 6 Martinsburg, responded to this review, April 25, 2014
Thank you for sharing your comments regarding your recent stay at Motel 6 - Martinsburg, WV #4587

Your feedback will be shared with the team to serve as a recognition and encouragement: as we strive to continuously improve our guest experience.

Thank you for sharing. We hope your next stay will be even better.

Sincerely,

Pat Patel
General Manager
Motel 6
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellsboro, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2013

I had been staying at a Holiday Inn Express, but I decided to try out the Motel 6 brand for its economical pricing. What a surprise! The Motel 6 here in Martinsburg, WV is clean and comfortable. The owner/franchisee of the property was very gracious and accomodating, and the room was very nice.

I especially like the fact that the floor is laminate and not carpet: a real change from the the usual offputting carpet.

I highly recommend this facility.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parishivam2000, Manager at Motel 6 Martinsburg, responded to this review, April 25, 2014
Thank you for sharing your comments regarding your recent stay at Motel 6 - Martinsburg, WV #4587

Your feedback will be shared with the team to serve as a recognition and encouragement: as we strive to continuously improve our guest experience.

Thank you for sharing. We hope your next stay will be even better.

Sincerely,

Pat Patel
General Manager
Motel 6
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, Alabama
Top Contributor
59 reviews 59 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed February 5, 2013

My husband and I stopped there on our trip south and were not impressed. The room rates are way too high for the room quality! We paid $60 for a basically empty room. (and that supposedly was a discounted rate). There was no carpeting in the room, no clock, and hardly any furniture....we felt like we were sleeping in a carboard box. The room was clean and thats the only good thing we could say about it. Its definately not worth what they charge you for it.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parishivam2000, General Manager at Motel 6 Martinsburg, responded to this review, February 7, 2013
Sorry, this is our new Motel 6 protocol , we apologize for that. Please give us one more chance, and we will surely try to make your stay here as comfortable as possible.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 2, 2013 via mobile

It's never fun having to use the truck choked Interstate 81, so it's nice to have a convenient stop when relief is needed. This Motel 6 is very close to the interstate, with a McDonalds, Walmart, and gas station next door. We had a clean, modern, warm room. Staff was eager to serve. Still, wifi was limited. The washroom was clean, but only one small bar of soap, no shampoo for a room with two beds.

Stayed February 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parishivam2000, Manager at Motel 6 Martinsburg, responded to this review, April 25, 2014
At Motel 6, we strive to provide a superior guest experience, and I am sorry yours did not meet the expectations.

Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve in the near future.

Sincerely,
General Manager
Motel 6
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Motel 6 Martinsburg

Address: 5595 Hammonds Mill Road, Martinsburg, WV 25401 (Formerly Econo Lodge)
Location: United States > West Virginia > Martinsburg
Amenities:
Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Martinsburg
Price Range (Based on Average Rates): $
Number of rooms: 48
Official Description (provided by the hotel):
Motel 6 Located At I 81 Exit 20 Right Front Of Wal-mart. ... more   less 
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Also Known As:
Econo Lodge Martinsburg
Martinsburg Econo Lodge

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