The place is semi convenient and the price is usually good. There is always an issue though. The walls are thin so you hear everything. The remotes in the rooms dont work. Had to replace my room remote twice in one stay. The heating and air units are very noisy. Now let me start with check in. Most of the people are nice enough. The morning staff. The midnight shift. There is one girl works every Tuesday. No personality. No idea how to talk or interact to make a customer feel at home. Now the worst was this past week. The were not only out of yogurt , but had no meat to serve. The woman told me they had a busy weekend and were waiting for the truck to arrive. Now this was a Wednesday morning that they were out of everything. So were they out earlier in the week? I guess my big question do they not care about the customer and their needs. If they new they were low or out , couldnt they have spent a few buck at Costco or sams? Do you care that much about money , and that little about your guest that someone couldn't go and get some stuff to make it an enjoyable breakfast. To me that is the worst in service and management. When your customers suffer because of the bottom line, it wont be long before there is no bottom line. There will be no customers.
- Also Known As:
- Comfort Suites Martinsburg Hotel Martinsburg
- Comfort Suites Martinsburg Hotel
- Martinsburg Comfort Suites
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