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“Old motel, with toilets that barely flush, and nasty, unprofessional, incompetent owners.” 1 of 5 stars
Review of Knights Inn Martinsburg

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Knights Inn Martinsburg
1.5 of 5 Motel   |   1997 Edwin Miller Boulevard, Exit 16-E, Martinsburg, WV 25401   |  
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Ranked #5 of 13 Hotels in Martinsburg
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Old motel, with toilets that barely flush, and nasty, unprofessional, incompetent owners.”
1 of 5 stars Reviewed July 20, 2012 via mobile

$50 service charge for pets! We made reservations through Wyndham online and the hotel almost refused to honor them! The service staff are ungrateful, nasty, unprofessional... I was very cordial with the manager who stalks you 10 minutes after checkout and then hangs up the phone on you. Rude!! Much needed renovations. The toilet barely flushes, and the sink was literally broken in several pieces then superglued back together. Don't stay here!

  • Stayed July 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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75 reviews from our community

Traveler rating
    17
    27
    20
    4
    7
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14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Balt-Wash Metro Area
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 26, 2012

This is one of the original Knights Inn Buildings , One floor park at your door,somewhat of a castle design, It's an older motel that seems to have been taken care of and remodeled fairly well.
King size bed room also had a couch.Had direct TV. Rooms don't face highway so it's quiet.
Pleasant Check in person.-- The continental breakfast was a cinnamon square 2x2 Coffee cake and some mini donuts. juice and weak coffee. ( why in the day of McDonalds having great coffee few hotels can't make good coffee is beyond me). For the price it's a good value and a well run motel.
I will return .

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edison, New Jersey
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 17, 2012

Easy on / off route 81. We needed a place to pull off for the night and this was perfect. Clean room, clean bathroom, comfortable beds. Small microwave and fridge a plus. They take pride in the place based on all the award plaques they have up in the lobby. So called “Free continental breakfast” was a stretch with just a few small pastries and coffee, but at the price I paid for the room, it didn’t matter.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wv
Top Contributor
177 reviews 177 reviews
31 hotel reviews
Reviews in 63 cities Reviews in 63 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed October 26, 2011

Not much to say just an ok place to stay the night ! It could use a good bit of updating like new carpet and bedding for starters would make the stay a lot better here.You could get a better breakfast from a vending machine.

  • Stayed October 2011, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 24, 2011

This is a tired motel. The landscaping is well maintained, but that's where it stops. First impression (exterior) is good, but when you step into the rooms it is obvious that they have seen much better days.

I witnessed a maid who went into rooms and exited are a short time without ever taking a vacuum cleaner into the room. The carpets show it. The beds are adequate; pillows awful.

Towels are lacking in the bathroom and the room had an overall "stale" smell.

The front desk clerk was less than friendly; she seemed irritated that I had interrupted her watching of some sporting event.

To top things off: The hotel had very few rooms filled, yet they seemed to want to concentrate the few customers all together in rooms next to each other. Noisy neighbors didn't help the situation at all.

Never again.

Room Tip: The best tip to get a good room is to choose a different motel. If you decide to stay here request...
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  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 18, 2011

from check in to check out everyone was helpful and kind. internet access was a priority for me but the rooms are nice and clean too. plenty of channels. rooms have microwave and fridge too. would recommend and will stay here again.

Room Tip: choose something in the main portion, connecting to the lobby side IMO.
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  • Stayed October 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 28, 2011

We had a overnight here at the Knights Inn. It got good reviews on Trip Advisor and was a lot cheaper than other hotels. I was happy to say the room was clean and in good condition for the price of the hotel. I would go there again if I needed a room for a night.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Knights Inn Martinsburg

Address: 1997 Edwin Miller Boulevard, Exit 16-E, Martinsburg, WV 25401
Location: United States > West Virginia > Martinsburg
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #5 of 13 Hotels in Martinsburg
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Knights Inn Martinsburg 1.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Martinsburg Knights Inn

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