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“Great Budget Motel” 3 of 5 stars
Review of Rodeway Inn Martinsburg

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Rodeway Inn Martinsburg
1.5 of 5 Hotel   |   94 McMillan Court, Martinsburg, WV 25401   |  
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Ranked #8 of 14 Hotels in Martinsburg
Clarksburg, WV
Top Contributor
63 reviews 63 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
78 helpful votes 78 helpful votes
“Great Budget Motel”
3 of 5 stars Reviewed September 9, 2009

My family and I stayed at this Rodeway Inn to attend a famiy retreat nearby. Check-in was no problem whatsoever. The lady at the front desk was friendly and courteous. We were placed in a poolside room. The hotel is older, but that really didn't matter to us. The room was a bit dark, but everything worked properly. There was plenty of hot water in the shower and the pressure was fine.
We were not able to go into the pool, but it looked beautiful. The hottub was out of service at that time. The continental breakfast consisted of boxed waffles, packaged danishes, cereals, juice, coffee and tea. The breakfast area was not at all busy, and there was a television to watch.
I would definitely stay here again in the future.

  • Stayed September 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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52 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
New York
1 review
4 of 5 stars Reviewed June 8, 2009

I don't know what the other reviews were talking about but we had a great time at this Rodeway Inn. Check in was fast & friendly and the kids loved the pool. The hotel was clean and we had a room that went out into the pool (definately a plus).

  • Stayed June 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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WV
2 reviews
Reviews in 2 cities Reviews in 2 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed January 13, 2009

My husband and I were attending a conferance in one of the meeting rooms for the weekend, and decided instead of driving home, to rent a room.
The conferance rooms, and the loby was okay so we figured the rooms would be okay too. WRONG!
First of all when we checked in at the desk, the older lady was rude and nasty and would much rather talk on the phone (personal not business) than answer or questions or even tell us where to find our room. We asked for a bottom level room, and instead we got a top room clear in the back of the hotel. She told us they didnt have any other rooms and this is all they had left. So we took our key cards and went searching for our room. We found it, after we walked down a hallway filled with smoke from the local contractors living in the motel. The smoke was not that of cigarettes either! We went into the room, and the sheets was dirty, bathroom tub was still dirty from previous user, and the large window overlooking the inside pool area was so dirty and streaked up you could barely look out it.
We said NO way we would stay in this room. We took our long walk back though the motel. On our way we checked out the indoor pool and hot tubs they list as open and clean. NO way was they clean or in good condition. The pool was scummy and had lots of brown alge in it, and the hot tub was just as if not worse than the pool. We also encountered a group of workers who really did live there in the motel cause they had bbq grills and beer and swearing about every word that came though their mouth. Most of the words toward me!
We got back to the front desk and told the lady what we found and she questioned to why we were so darn picky. We said can we please have another room, or we want our money back. We mentioned we wanted to be in the same general area as our friends. After over 5 minutes she finially gave us a downstairs room past the pool area. Right under the previoius room.

We took the room cause it was getting toward midnight and was so tired. Went to the room and found it in a little bit better condition except the bedspread had several holes due to cigarettes although it was a non smoking room, the smoke detector kept beeping. We called the front desk and they said they couldnt help it..to take the detector down and place it somewhere in the room. That thing beeped for several hours before it died. Glad the hotel never had a fire or we would have been in trouble. Again the windows was dirty. The neighbors who could not speek a bit of english kept banging on the walls, and yelling and talking. We made another call to the front desk. About 2:30 am we had to leave, cause it was just that bad. The police was called due to the fight next door and the motel didnt want to comp us in any way.

The Almost Home resturant in the motel is another story all together. Please don't eat here. Maybe the beer and liquor is okay but we were shooting pool the afteroon before we got the room and overheard the kitchen staff ( she had long hair and didnt even to care to tie it back, and looked like she hadent showered in a week) talking about serving 2 day old leftovers and was laughing about premade hamburger patties that sat out to long! Wow.

  • Liked — The location
  • Disliked — Wow..everything! Rude management - bad food- dirty rooms- and people who live there!
  • Stayed December 2008, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Travelers are raving about these Martinsburg hotels

fallingwaters
1 review
1 of 5 stars Reviewed May 26, 2008

I Stay at rodeway in on may 23 2008 . the people at the front desk where verry rude and where not willing to help with anything u needed. the pool was way to cold to swim in and the hot tub was to hot to sit in . the rooms had a bad smell to them and had ants everywhere . i would never stay in the rodeway in again

  • Liked — none
  • Disliked — everything
  • Stayed May 2008, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ravenswood
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 3, 2008

This was my worst hotel experience ever. I have stayed in several.

Arrived around 11 pm, we were very tired from the drive from home...we encountered snow emergency conditons on our way there.

Assigned rooms 119 and 121.

Rooms were musty, old, there was dead bug in my mom's bed in room 121. Mattresses were old, you could see through the sheets, nasty old blankets on the bed. Wanted to leave right then and there....but it was late and we decided to stay.

Bad decision. We were up till about 4 in the morning from the constant noise of the trains passing by. Very loud.

The next morning we complained and asked to be moved to different rooms...where we couldn't hear the train.

Moved to rooms 214 and 216. More of the same. Outdated, uncomfortable beds, very cold room.

We left for the day to go to a show choir competition. Didn't arrive back at the hotel until around 11:30.

Walked in the lobby, very loud music, drunks everywhere.

Went to our rooms with our kids....ages 13, 13, and 7.

Again, music was very loud from the bar area. Couldn't sleep. Very tired from not sleeping the night before.

Called the front desk and asked exactly when they planned on turning the music down.

Desk manager was rude. He said he would ask them to turn it down.

Well just the opposite...it was turned up louder.

Went down to complain at the front desk this time. I asked for a refund for our problems.....he said no. He couldn't do that and I'd have to talk with the manager in the morning.

The bar manager was in the lobby when I was complaining. As well as the drunks. I got a view of a large belly and breasts as she fell down over and over again.

Gross....went back to my room, got a phone call from the front desk. He said that the bar would give me my $60 back but I had to leave. It was about 12:30. I thought about it....got angry at the thought of packing up my kids and walking throught that mess of drunks again. I was so angry.

My husband looks out of our "pool view" window....and there is a naked man getting out of the nasty pool. He said pack em up....we are out of this dump.

Went to the front desk to checkout....gave us a refund for one of our rooms...from the bar....not for the second one....they said we'd have to take care of that one in the morning. I didn't care...I was fearing for our safety at that point....they were very very rude to us.

We left and stayed at the Comfort Inn right up the road about $20 more...but it was wonderful and I didn't fear for our safety. We actually were able to sleep in clean, comfortable, beds. No noise at all.

Went the next morning, the manager went to get the owner and he refused to speak with us. I said we weren't leaving until this was cleared up and our money refunded.

He finally came out to speak with us. They said that there was no naked man in the pool, they viewed the tapes. Basically saying we were liars. He refused to give us our money back he said only 50% was allowed to be refunded and to leave our address. We didn't get anywhere with this rude man.

I told him we would leave reviews on all of the websites I could find, write a letter of complaint to the corporation, and contact the Attorney General's office. His reply, "Go, ahead!"

The lobby was full of people who witnessed this.

So I would recommend you to save your money, sleep in your car before you sleep in this dump.

  • Liked — Nothing
  • Disliked — Everything
  • Stayed March 2008, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Prospect Hill, North Carolina
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 11, 2007

Rates were good, indoor pool was very cold. Decent restaurant and pub on premisis, room clean and large. Good value overall. Staff was nice and gave us a ground floor room when we arrived. We had a pool view room.

  • Stayed September 2007
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Marlton, N. J.
2 reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed December 4, 2006

On November 22, 2006, my wife Claire searched the Mid Atlantic AAA 2006 Edition Tour Book and reserved a room for us at the Martinsburg, W. VA Quality Inn, on Page 980. The person answering the phone was Gary who gave us confirmation number 130637. The same person informed us that the motel was now the Rodeway Inn, and the only change from the Quality Inn was the sign.

When we checked in at 5:00 PM, we were assigned to Room 214. We encountered the following:
1.The lighting was too dim to enable me to read.
2.The television set was broken and would not work.
3.When we tried to call the desk the telephone was dead and we noticed the junction box was ripped out of the wall.
We went downstairs to the clerk, who assigned us Room 216. There we encountered:
1.A coffee maker with a missing part so that no room coffee was available.
2.A cold room that took so long to heat that we had to sleep in our clothes.
3.A toilet that did not flush consistently.

We wrote up all of these unpleasant experiences on two motel forms for general comments and for maintenance. When we gave these to the desk clerk Gary the next morning, he did not want to read the comments. He insisted that we tell him about the problems. As we proceeded to do so, this person became abusive, demanding that we should have said something before checkout. We told him repeatedly that we had told the desk clerk and she did her best to help us, but he continued to make excuses. He would not believe that the coffee maker was missing a part and instead told us how to use a coffee maker. Finally he threatened us with calling the police if we did not leave immediately and humiliated us in front of other travelers who were about to check in. We never got a word of apology for the shoddy rooms, our inconvenience, and the abusive treatment.

Any actions on your part to remedy this situation would be greatly appreciated.

Yours very truly,
Sidney H. Kessler
Professor Emeritus of History
Rowan University, N. J.

  • Liked — Near Harpers Ferry; Location
  • Disliked — Poor maintenance and hostile management
  • Tips/Secrets — Stay Away
  • Stayed November 2006, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rodeway Inn Martinsburg

Address: 94 McMillan Court, Martinsburg, WV 25401
Phone Number:
Location: United States > West Virginia > Martinsburg
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 14 Hotels in Martinsburg
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Rodeway Inn Martinsburg 1.5*
Number of rooms: 121
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Also Known As:
Rodeway Inn Martinsburg Hotel Martinsburg

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