Customer service is so bad it warrants taking 15 minutes out of a day to rant about it on a website. I'm not sure if they lack social skills, if the culture there is so bad that they take it out on customers, or if they're that arrogant.
Experience #1 - we went to Stardust in Summer 2012 around 2:30pm for dessert. We had heard it was the best thing about the restaurant, so we scheduled our trip to Lewisburg around having dessert for lunch. Their desserts are behind a counter, so all it takes is a quick microwave or plating. We walked in, and without saying hello, the host behind the counter said, "WE ARE NOT TAKING TABLES. WE CLOSE FROM 3:00-5:00." "Oh well, we're just going to sit at the bar and grab dessert, we'll be gone by 3:00 for sure." "NO, WE CLOSE FROM 3:00-5:00." "Yes, but it's 2:30, and we'll be gone in 15 minutes." "I DON'T UNDERSTAND WHAT YOU ARE NOT GETTING ABOUT US CLOSING FROM 3:00-5:00." "I don't understand why you are saying this to me at 2:30!" So, they were rude and denied service to customers who would have paid a 5x markup for a piece of cake and tipped a waitress very well because they were closing... in a half an hour.
Experience #2 - We went to Stardust during the Greenbrier Classic this year. We made a reservation for 5:30. Door was open, and their sign said they open at 5:00, so we walked in at 5:05 to have a before-dinner drink. This time, it was the owner. "WE OPEN AT 5:30!" "Hello. We have a reservation at 5:30, we were going to get a dr--" "NO, WE OPEN AT 5:30. DO YOU HAVE A RESERVATION?" "Yes, we do at 5:30." "DO YOU HAVE A RESERVATION?" "Yes, we are saying this to you right now. And we were wondering if we could get a --" "WELL IF YOU DO NOT HAVE A RESERVATION YOU WILL NOT EAT TONIGHT." "We. do. have. a. reservation. at. 5.30." WELL WE OPEN AT 5:30, PLEASE DO NOT COME IN UNTIL EXACTLY 5:30." "Again, just so you know, your sign says 5:00."
This restaurant gets a lot of fanfare because people think it's the only one of its kind in the area ("farm to table!" "local produce!" "organic!" "no air conditioning!"). Honestly, in the Greenbrier Valley/Alleghany Highlands, a lot of restaurants are doing this already -- they have been since the beginning, and don't show it off. Go somewhere that appreciates your business.
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