We made a reservation for a king size suite on 1/22/13 for two nights 6/28/13 and 6/29/13 for a wedding. The reservation was confirmed by the Marriot via email on 5/17/13 and again on 6/23/13. We checked in and went to our room to find that it had queen size beds not the king we had booked 5 MONTHS earlier! While the room was very nice it was not what we booked. On returning to the front desk the clerk told us she was very sorry but they were totally booked and nothing could be done, there were no other rooms available. My husband asked for the manager and explained the problem and expressed that we felt it was unacceptable not to have the room we had booked 5 months in advance. Miraculously, a room(king sized suite as booked) was found, and we were told they would clean it immediately and have us in it in 15 minutes. The manager told us she had no idea how the reservation was bungled but would be looking in to it.
Since I am writing a review I should include that the towels were the thinnest on record and the pillows were terrible, all 5 of them!!
On the bright side, the breakfast was excellent, the room was clean and new.
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- Also Known As:
- Fairfield Inn & Suites Lewisburg Hotel Lewisburg
- Fairfield Inn And Suites Lewisburg