We value a clean and comfortable room when travelling, especially if our stay will be brief. Most of our experiences with Marriott hotels have been good. Rooms almost always very clean and comfortable, service usually pleasant.
In Lewisburg, however, the service we received was indifferent at best. After checking in we asked about a luggage cart as we did not see any in the usual spots (i.e. lobby/vestibule area). The young women at the counter opined that guests must still have said carts and then resumed their conversation, following this untimely interruption.
While it may not always be possible for hotels to immediately produce luggage carts when requested, it did seem that the lack of concern displayed by these two employees, evidenced an indifference to whatever customer service standards the Marriott chain may provided during their training.
Otherwise the hotel was adequate and up to Marriott standards. The location was close to the Interstate (with all the good and bad implications of such a siting) but tucked far back from the roadway sharing a large expanse of parking lot with some other commercial establishments, none of which were of much interest or appeal,
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- Also Known As:
- Fairfield Inn & Suites Lewisburg Hotel Lewisburg
- Fairfield Inn And Suites Lewisburg