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“Reserve a room/pay for it/they claim they don't have a record of your reservation” 1 of 5 stars
Review of Quality Inn

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Quality Inn
2.0 of 5 Hotel   |   540 North Jefferson Street, Lewisburg, WV 24901   |  
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Choice Privileges Points
Ranked #5 of 7 hotels in Lewisburg
Roanoke, Virginia
1 review
“Reserve a room/pay for it/they claim they don't have a record of your reservation”
1 of 5 stars Reviewed July 22, 2013

We book a hotel with this place last August to ensure that we had a hotel for our vacation to the Greenbrier Classic. We had a reservation number and our credit card was charged for our stay. We checked on our reservation a short time before we were to arrive, and the manager said that they had no record of our reservation. Their home office (Choice Hotels) offered no solution to this situation, either. The Better Business Bureau is my next stop.

Room Tip: Don't reserve a room in the first place.
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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92 people have reviewed this hotel

Traveler rating
    19
    44
    12
    7
    10
See reviews for
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8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Lewisburg, West Virginia
1 review
1 of 5 stars Reviewed July 19, 2013

We had a reservation for a room with a king sized bed, we ended up with two queens, when we asked about the room change we were told there was nothing else available, despite what our reservation said. Don't go by pictures on their website, the room is not as big or as nice as it looks. Check in time is 3pm, however, when we arrived a few minutes after 4pm we were informed that our room was not quite ready, we were asked to wait "a few minutes" which turned into almost and hour and we were not able to check in until 5pm. Poor service at the desk and evidently not very fast or efficient housekeepers. Will not be staying at this Quality Inn ever again!

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lewisburg hotels

Amarillo, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed July 10, 2013

Paid CASH for our room. Clerk required a credit card on file for "incidentals". Then, the night auditor, CHARGED our card for the room. Discovered the double payment upon checkout and was told the charge to card was cancelled. Days later, charge is still on card.
"Full hot breakfast" was a joke; powdered eggs, waffle irons that only cooked the operator (watched a small boy burn his hand on handle), and weak coffee.
Definitely NOT the place to stay.

Room Tip: Stay elsewhere!!
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  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barboursville, West Virginia
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 8, 2013

I stayed at this motel for 5 nights during the State Elks golf tournament in June 2013. The room I had was recently remodeled. The bed was extremely comfortable. Also, the staff at this property is most accommodating from the front desk to the maid service. It has a bar on site with great comfort food. The property is older but maintained very well.

Room Tip: The rooms on the pool side are the quietest.
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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fort wayne Indiana
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 34 cities Reviews in 34 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed June 29, 2013

Room was clean,Comfortable beds, Plenty of clean towels. Television with HBO, Microwave and refrigerator. Free breakfast better than most included hot foods such as corn beef hash and waffles, bacon and eggs . Easy on and off the interstate.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren, Ohio
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 24, 2013

I had to drive to NW Virginia and did not have a reservation, but I felt very lucky to find the Quality Inn in Lewisburg, WV en route. The hotel was, actually, very crowded that night, but I was able to get a room at a reasonable rate. Despite the large number of filled rooms, the Inn was very quiet. The motel is newer and the rooms are furnished very nicely. They served an excellent free breakfast with hot selections including scrambled eggs and sausage patties. Also convenient is the gas station included in the complex. I highly recommend this inn.

Room Tip: Pay the $5 extra and get a room with a refrigerator and microwave.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 22, 2013

I've been coming to this hotel since it was built. And what a decline I have witnessed. First room that was given to, we refused immediately bc when we walked in the smell of mildew about knocked us out. The second room given to us, again mildew but not as strong smelling...after driving from Alabama with two small children...I just needed a place for them to sleep for the night. I think the mildew in our second room is coming from the carpeted border at the base of the wall under the sink. I've been congested since we've been here.
The bathroom shower has black mildew in the corners and grout. I'm baffled by this bc new caulk and grout cleaner are a quick, easy fix. Seems lazy.
We got here on a Wednesday and are leaving on Sunday.( I'm still here and so bothered that I wanted to rate this place before I even made it home)
The maids have "cleaned" our room every day BUT our sheets have never been changed. I know bc on one bed there was a ink pen stain and the other bed had another small dot stain( might be blood) and despite the room being "cleaned" by maids every day AND the front desk telling us they should change the sheets every other day... We've slept on the same sheets 4 days. They didn't even take out the trash or clean the tub. Just made the bed, folded the toilet paper into a point on the roll and gave us new towels.
When you shower, there must be a clog bc the tub quickly feels up ankle deep with water. Very gross to think of.
There were hairs on our "clean" towels.
This place has had my business since it opened it's doors...I come every year to Lewisburg. Next year, I will stay elsewhere.
This place is lazy and dirty and the mildew is scary! Beware!

  • Stayed June 2013
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Address: 540 North Jefferson Street, Lewisburg, WV 24901
Phone Number:
Location: United States > West Virginia > Lewisburg
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 hotels in Lewisburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
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