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“Doing it the correct way” 5 of 5 stars
Review of Microtel Inn & Suites by Wyndham Keyser

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Microtel Inn & Suites by Wyndham Keyser
2.0 of 5 Motel   |   70 North Tornado Way, Keyser, WV 26726   |  
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Ranked #1 of 2 Hotels in Keyser
East Berlin, Pennsylvania
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
“Doing it the correct way”
5 of 5 stars Reviewed July 25, 2013 via mobile

Rooms were clean. Facility is well maintained. If I had to complain, there would be two small complaints; all tub/showers should have some sort of hook to hang back scrubbers and scrubbies from. Nowhere to hang them while showering currently.

Some rooms offer smoking, you could smell it in the hallways. It's not overpowering by any means, and is bearable. Maybe put some kind of constant vent in the smoking rooms would eliminate this.

Overall a nice place. Good breakfast. Good hvac systems in room too.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Keyser, General Manager at Microtel Inn & Suites by Wyndham Keyser, responded to this review, July 29, 2013
Thank you for choosing the Microtel Inn & Suites in Keyser WV, and thank you for rating your stay. We are happy to see that we are doing things the correct way, by keeping the facility clean and maintained. Also, we will look into some ideas for hanging thing in the showers such as a hook that sticks to the shower wall, and look at making sure that we keep the smoke down by use of exhaust fans as mentioned, or even a constant rotation of an ionizer or some unit. We are glad that you enjoyed the breakfast where we have at least two hot items daily such as eggs, bacon, sausage, waffles and sausage gravy. Again, thanks for choosing the Microtel Inn & Suites in Keyser and we hope to see you again.
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143 reviews from our community

Traveler rating
    82
    48
    10
    2
    1
See reviews for
46
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56
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Bordentown
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 2, 2013

This is my third stay at Microtel in Keyser, WV. Not happy! While I know the single queen bedroom is small, I tolerate it. Pillows too "thick", uncomfortable. Room WAS NOT cleaned for second night! Same thing happened with another family member as well. Needs to change! At $95 a night, NOT the best value! I asked the staff about any AARP discounts at check-in, totally ignored, no response, handed my key card. Will give you one last chance next trip, MAYBE!

  • Stayed June 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Keyser, General Manager at Microtel Inn & Suites by Wyndham Keyser, responded to this review, July 3, 2013
Thank you for your recent comments regarding your stay at the Microtel Inn & Suites, Keyser WV. We are sorry that your stay was dissapointing. The staff is also dissapointed, as we expect to take care of every guest. Therefore, we fell short of not only your expectations, but also our expectations.
Feel free to contact me about your past stay or if we can do anything for a future stay, as we want to make up for our shortcomings. Thanks again, and hope to hear from you soon.
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Rancho Santa Fe, California
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 20, 2013

Hotel was well kept and a good value. I would stay there again although we are having a problem getting them to honor the reduced preferential rate negotiated with the training facility we attended. The breakfast was not to bad, comparing this Microtel to the one we stayed un by the Baltimore airport made me appreciate this one even more.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Keyser, General Manager at Microtel Inn & Suites by Wyndham Keyser, responded to this review, June 25, 2013
Thank you for choosing the Microtel Inn & Suites in Keyser WV, we are glad that you found us clean and nice. Thank you for taking the time to comment on your stay. In regards to your rate, If you were here for training at Storm Mountain and did not receive the preferred rate feel free to call me at 304-597-1400 so I may take a look at your bill. Also, the hotel was one of the top 20 Microtel's in 2011, and are hoping to receive this award again for 2012-13, as we were recently recognized by Trip Advisor as one of the top performing businesses for 2013. Again, thanks for your comments and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Keyser

Address: 70 North Tornado Way, Keyser, WV 26726
Phone Number:
Location: United States > West Virginia > Keyser
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #1 of 2 Hotels in Keyser
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Keyser 2*
Number of rooms: 61
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