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“Great stay” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.0 of 5 Hotel   |   1937 Short Road, off Short Road exit, Rt. 9 East, Kearneysville, WV 25430   |  
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Ranked #1 of 1 Hotels in Kearneysville
Sellersburg, Indiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great stay”
4 of 5 stars Reviewed July 23, 2013

I enjoyed my stay 2 night stay at this hotel! The room was very comfortable, staff very helpful, breakfast fully stocked and overall it was great! Visiting Charles Town and Harpers Ferry found this location to be very convenient. Shopping and restaurants are only an exit away on 9E.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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61 reviews from our community

Traveler rating
    18
    20
    11
    7
    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Allentown, Pennsylvania
Level Contributor
167 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 stars Reviewed July 13, 2013

The place is semi convenient and the price is usually good. There is always an issue though. The walls are thin so you hear everything. The remotes in the rooms dont work. Had to replace my room remote twice in one stay. The heating and air units are very noisy. Now let me start with check in. Most of the people are nice enough. The morning staff. The midnight shift. There is one girl works every Tuesday. No personality. No idea how to talk or interact to make a customer feel at home. Now the worst was this past week. The were not only out of yogurt , but had no meat to serve. The woman told me they had a busy weekend and were waiting for the truck to arrive. Now this was a Wednesday morning that they were out of everything. So were they out earlier in the week? I guess my big question do they not care about the customer and their needs. If they new they were low or out , couldnt they have spent a few buck at Costco or sams? Do you care that much about money , and that little about your guest that someone couldn't go and get some stuff to make it an enjoyable breakfast. To me that is the worst in service and management. When your customers suffer because of the bottom line, it wont be long before there is no bottom line. There will be no customers.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Travelers are raving about these Kearneysville hotels

Groveland, Florida
Level Contributor
166 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
2 of 5 stars Reviewed June 20, 2013

I stayed at this hotel because of its proximity to work as this was a business trip. There is nothing around this hotel other than a Sheets gas station and the Government Building where I had to work. I stayed 2 nights and the only hi-light were the people who worked there, they are very nice. This place is run-down and the rooms do not have internet. There is a mini-fridge and free continental breakfast with waffles, eggs, sausage, coffee, juice, etc. The rooms on each of the 2 floors share the same hallway so if someone slams the door (like mine did at 2:30AM) it will wake you up. The next time I will drive further to get a place with better facilities, amenities, and more to do in the area, including restaurants.

Room Tip: Room at the end of the halls are quieter as you don't hear as much door slamming. Keep your fan...
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Knoxville, Tennessee
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 17, 2013

We have stayed here in the past. Wonderful staff and they cater to your needs. The facility is now in need of some work though and it's not getting the maintenance it needs. Weeds growing in the gardens. Dirty carpet and frayed towels.

It's not horrible and we'll give it one more try when we are back in the area...

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 11, 2013

Despite this hotel being a "smoke free' hotel, my in-laws' room and our room reeked of cigarette smoke. The lady at the desk offered us new rooms, which smelled clean so we swapped to the new rooms. The door latch didn't work well in my in-laws' room and both bathrooms looked like they hadn't been remodeled in a good 20 years. One of our beds also had a cigarette burn in the bedspread. However, these were minor complaints we could have dealt with. Shortly after getting into our rooms, my mother-in-law asked if I could come to her room to see something. I didn't even have to set foot in her room before I saw a giant bug on the wall above their beds and a cockroach on the ceiling. Needless to say, we grabbed our suitcases and high-tailed it out of there for another hotel. The lady at the desk tried explaining that the bugs were stink bugs that were everywhere in the area and were harmless. I replied with "that's nice, but there are still giant bugs in our hotel room and that's why we won't be staying in the area." If you're traveling north, drive 30 minutes further and stay at the Comfort Suites in Hagerstown, Maryland. It's blissfully bug-free!

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henderson, North Carolina
Level Contributor
116 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed April 26, 2013

This hotel is located about 5 miles from I-81. It is a very quiet area. Room was nice and clean. Beds were very comfortable. Breakfast was well stocked. Easy drive to Harpers Ferry or Charlestown Race Track Casino. Would stay again if in the area.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ellsworth
1 review
5 of 5 stars Reviewed April 24, 2013

Wonderful place to stay! I stayed 2 nights and had no problems at all. The staff was very friendly and helpful! The price was right! I will stay there again the next time I am in town, esp if the prices are the same!

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Comfort Suites

Address: 1937 Short Road, off Short Road exit, Rt. 9 East, Kearneysville, WV 25430
Phone Number:
Location: United States > West Virginia > Kearneysville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Kearneysville
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Suites 2*
Number of rooms: 76
Reservation Options:
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Also Known As:
Comfort Suites Martinsburg Hotel Martinsburg
Martinsburg Comfort Suites

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