We were driving from North Carolina to Kansas City and had reserved a room. When we arrived at the hotel, it was very old, it seemed empty and I told my husband it was the Bates Hotel. I asked to see our room, and Bobbie gave us the key and said the room was in the back of the hotel. We went to the room, opened the door looked in and left. The bed looked as though someone had been in the bed and the covers were just thrown on the bed. We told the lady, Bobbie we did not want to stay there, and she said she could not cancel my reservation because she did not have the code. She told me to call Choice Hotels to cancel. When I called Choice Hotels, they said no problem. When the lady went into the system, Bobbie had put a note in there not to cancel my reservation, so they could not do it. We went back to the hotel and my husband went in to talk with Bobbie while I talked with Choice Hotel. The lady from Choice Hotel put me on hold and called Bobbie while my husband was still inside, and she said Bobbie would not take the note out of the system. She suggested I call Customer Relations and let them know what was going on. I called and talked with someone, who tried talking with Bobbie to remove the note, but she would not. Choice Hotel informed me they do not have control over the hotels, but if they charge my card, they told me to call back and they would see if they could give me a refund. When I called home several days later to check my messages, Bobbie from the hotel had called and left a message and said she talked with her manager and she cancelled the reservation. I have never had a problem like this with a Choice Hotel. Very disappointing.
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- Also Known As:
- Huntington Quality Inn