We were on a school visit to the university and knew we would be arriving in the wee hours of the morning. When I made the reservations directly with the staff at the hotel I informed the guest service associate that our arrival time would be very late. She said that's ok our room will be held and she'll note late arrival. I asked if there was any prorate because of the time we would be arriving. The guest associate said it's very possible that we would not be charged for that day at all but to ask once we got there. We arrived around 3am in the morning. The next morning we asked if we would be charged for the previous day and the guest associate said she wasn't sure but the manager comes in at 8:30 and she would check with her and call us. We had to go over to the university, however, while we were waiting at the school, I called and talked to Jackie Hymel, General Manager, and asked her if it were possible to not be charged or prorated for the day before since we arrived at 3:00am. Let me tell you, to be a manager, she was the rudest person ever. She said she couldn't believe I was asking her that. Ms. Hymel, said absolutely not, you stayed so you have to pay. Paying wasn't a problem as I told her. I told her I was just relaying to her what was told to me by her staff when the reservation was made directly with the hotel staff. She went on to say that's like giving a free room to every stranger that walked in off the street. Even if I were a stranger on the street, this woman had no compassion what so ever. Her tone and attitude was far from professional. I told her I didn't appreciate the way she was speaking to me and believe me, had I not been at a presentation at school I would have really given her a piece of mind. My husband was besides himself when I told him what she said. We were planning on staying 2 nights there but after her rude comments we checked out. The hotel itself was nice but we will not stay there again because Jackie Hymel has made a poor impression of what management is like at that hotel. Shame on you Ms. Hymel!
- Official Description (provided by the hotel):
- The areas only extended stay hotel near Marshall University, Cabell Huntington Hospital and Downtown Huntington. ... more less
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- Also Known As:
- Towneplace Suites By Marriott Huntington Hotel Huntington