Based on others reviews, we opted to stay here even though our experiences with this chain in the past have not been great. But since the reviews were good, we took a chance. Here is what we found:
The night clerk wasn't at all friendly nor terribly helpful, so our first impression wasn't good. We obviously didn't deal with the same staff that other reviewers have raved about.
Next, the room was quite a bit smaller than we were led to believe. It would have been very tight for a family with kids, but was fine for my wife and I. The sink area had reasonable counter space and was outside the main bathroom. The main bathroom was tiny--no exaggeration--you had difficulty closing the door behind you, or opening it without stepping back from the toilet.
On the bright side, the water pressure was the best I've encountered--in fact, it was almost too much with the fine-spray head installed. Great for exfoliating, but would've been a bit more comfortable with a larger droplet size. We couldn't keep our faces under it for more than a second or two. Hot water never ran out and the room had obviously been remodelled recently.
The only problem with the remodel was the all-wood floors throughout the room. If they got the least bit wet, they were slippery as snot. My wife and I both had close-calls with falls. When we went to wipe the floor and solve the safety issue, we found they only provided two small bath towels--no hand towels, no wash rags and nothing extra to use. Also, there were no tissues in the room-we had to use toilet paper. I know, not an earth-shattering inconvenience, but still another small item that was not at all standard.
The room was billed as having a mini-fridge and microwave, but our room had neither. There is no complimentary breakfast either, though coffee is provided at the front desk.
Our final aggravation was that we were not billed correctly--the online rate stated one amount but we were billed $3 more, plus the taxes. Again, not a significant amount, but dishonest in my opinion. If you quote a rate, then charge that rate, don't sneak in an extra few bucks in the final bill.
All told, the facility was clean and livable, but didn't measure up with a lot of the small details, so cumulatively not that great in our opinion. Passing this way again, I'd strongly consider other options.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review. I'm very sorry that we did not meet your expectations and that we clearly fell short during your stay. Though I cannot control the size of the room or bathroom, I'm not sure what happened with the towel issue. All rooms do get two bath towels, two hand towels and two wash cloths. I don't know why that wasn't the case in your room, but I will find out. With regards to the microfridges, our Superior King room type has microfridges, hair dryers, coffee makers, and irons and ironing boards in them. Our other room types do not have them. The extra charge appears to be the safe warranty that is added each night. We gladly remove the charge when you tell the front desk about it. We automatically charge the fee due to security concerns of our guests and not wanting to ask if you will be using the safe. Again, I'm sorry you did not have a great stay, but I do appreciate the feedback so that we can get better.
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Jon Campbell, General Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.