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“Great Location” 3 of 5 stars
Review of Microtel Inn & Suites by Wyndham Gassaway/Sutton

Microtel Inn & Suites by Wyndham Gassaway/Sutton
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Microtel Inn & Suites by Wyndham Gassaway/Sutton
2.0 of 5 Hotel   |   115 Reston Place, Gassaway, WV 26624   |  
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Ranked #1 of 1 Hotels in Gassaway
Peterborough, Canada
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
“Great Location”
3 of 5 stars Reviewed March 24, 2013

After 12 hrs driving we were happy to see this hotel. Desk reception was very friendly......
Our room on the other had was a smoking room and we had asked for non smoking but they were not sure if made up so we took this.....In the morning our clothes had a smokey odour ( our fault we should have insisted for a NS room).....Rooms are a bit tired but the staff our real nice....

Room Tip: Unless you are a smoker....Insist on a non smoking room and check to ensure it is....
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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248 reviews from our community

Traveler rating
    71
    110
    46
    15
    6
See reviews for
103
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24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
A TripAdvisor Member
3 of 5 stars Reviewed March 23, 2013

Because last year's stay at this hotel was good, we chose it again this year. General cleanliness and service, while not bad this time, did not match that of a year ago. I wondered if management had changed in the interim.
My wife wanted to shower at about 10:30 pm, but was unable to control the water temperature ... "I turn the control, but not much changes".
I tried it and the control handle came off in my hand!
After some experimentation, we managed adequate control to get a shower each.
Reporting it to the front desk at check out, all the clerk offerred was the questioning of our not having requested a room change. ... not acceptable.
Having settled in (unpacked etc.), and naked for the shower, one does not need to dress up and pack up again to go to another room.
The one we were in should have been problem free, it wasn't.
Bottom line is we did not get full value for our money.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wheeling, West Virginia
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 21, 2013

My wife and I stayed at the Microtel in Gassaway/Sutton as part of a package deal. We understood that this was a Microtel, not the Embassy Suites, and as such, our room would be small (hence the name MICROtel). The front desk staff was incredibly nice, the kind of nice that makes you feel like a bad person for not being as friendly as they are. We asked for an additional pillow for our room and when we returned it was there. The room and the hotel in general were very clean. Contrary to other reviews, we did not find this place to be loud and had no problem sleeping. The breakfast was good enough. The only complaints would be that the televisions and cable sucked and the coffee in the mornings was extremely weak. Overall, a clean hotel, very affordable, and will meet your needs if your passing through or staying for a short period of time.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRANDON G, Front Office Manager at Microtel Inn & Suites by Wyndham Gassaway/Sutton, responded to this review, February 25, 2013
Here at Microtel Inn & Suites by Wyndham Gassaway, we strive to meet every guests needs. Thank you For the feedback, this helps us in our day to day operations to give our guests the best experience possible. Thank You Again and hope to see you back.

Brandon Gum
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Webster Springs, West Virginia, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 2, 2013

Enjoyed my overnight stay at this hotel. The rooms are clean, with soothing decor. The hotel gave the appearance that is well maintained. Loved the fact that for a small additional fee pets are welcomed. Would most definitely recommend and stay there again.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRANDON G, Front Office Manager at Microtel Inn & Suites by Wyndham Gassaway/Sutton, responded to this review, February 25, 2013
Thank you for your great response, I will let our employees know how great of a job they are doing. Hope to See you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Gassaway/Sutton

Address: 115 Reston Place, Gassaway, WV 26624
Phone Number:
Location: United States > West Virginia > Gassaway
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Gassaway
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Gassaway/Sutton 2*
Number of rooms: 74
Reservation Options:
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Also Known As:
Microtel Inn & Suites Sutton/Gassaway Hotel Gassaway
Microtel Inn And Suites Sutton/Gassaway
Microtel Gassaway
Gassaway Microtel

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