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“Comfortable Stay” 4 of 5 stars
Review of Quality Inn New River

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Quality Inn New River
2.5 of 5 Hotel   |   103 Elliotts Way, PO Box 929, Fayetteville, WV 25840 (Formerly Comfort Inn)   |  
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Ranked #1 of 1 Hotels in Fayetteville
Elyria, Ohio, United States
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
“Comfortable Stay”
4 of 5 stars Reviewed July 23, 2014

Nice clean hotel. Bed and linens were clean and comfortable. Breakfast offered many options. Only change would be that they start it earlier. We were there for White water rafting trip in which we had to be there at 7 am. Breakfast did not start till 630 so we had to scarf our food and run. Would have been great if they opened it at 6 am. As previous reviewer said we had to also turn on the heat and it had a very musty smell. This hotel has outdoor pool, tennis court and basketball courts. We did not get to use due to time and weather. Would stay here again when in the area.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, July 25, 2014
thanks for staying with us ! we appreciate you taking the time to enlighten us on the heat /ac issue as you had stated 2 reviews mentioning the same problem will get us to take a look at all the rooms and see what the odor issue may be with the heat units..we will fix it ! thanks again for staying with us hope to see you again in the near future !
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97 reviews from our community

Traveler rating
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    38
    25
    9
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Lorain, Ohio
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 22, 2014

nice hotel. clean, quiet (except for the people walking above us) and close to attractions. good breakfast in the morning but it could open at 6am instead of 6:30 to accommodate those that have early things planned. we will definitely be staying at this hotel again. only complaint is that the smell from the a/c/heat unit smelled funny when we turned on the heat. maybe that's because we had the heat on in july!!! that's just not right in itself.

Room Tip: room 122 was good. away from the highway, close to pool and restaurant.
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  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, July 25, 2014
thanks for staying with us ! we appreciate your comments and we will look at opening our breakfast a little earlier. during vacation times we were asked to stay open a little later so moved it from 600am to 630 am but we will look at it again...again thanks we appreciate your business and hope to see you again soon !
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Louisville, Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 9, 2014

I was not expecting much from this hotel. I was greatly surprised and very pleased. Rooms were plain but clean, comfortable, and included a microwave and mini fridge. The place was quiet and had lots of extra amenities such as tennis courts, corn hole and basketball court, equipment provided. The pool was clean and well maintained. The breakfast was more than enough sausage, eggs, biscuits, gravy, waffles, donuts, muffins, cereal, juice, and more! Very conveniently located near both Ace and Rivermen rafting adventures. Plenty of fast food restaurants and also several local sit downs. The staff was very friendly and there was also a convenience store on site in case you forgot anything. I would definitely stay at this hotel again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, July 11, 2014
Thanks for staying with us ! We appreciate your kind comments and we will continue to provide good customer service . We are working hard to continue to improve all facets of our hotel . We hope to see you again in the future . Again thank you !
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Concord, North Carolina
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed July 7, 2014

This was our second time staying there to go rafting. Rooms were clean and comfortable. But our room was a little musty when we frist checked in. They have a restaurant with a bar. Cold beer and bar food. Not super great but not terrible. They are motorcycle friendly. We were able to pull our bike up inbetween the sidewalk and parking spaces in front of our room.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, July 11, 2014
Thanks for staying with us ! We appreciate your visit.. We will check on the musty smell and eliminate the problem normally associated with air conditioners this time of year. We try to accommodate the motorcycle tourists as we see a good number of them through out the year. Hope to see you again in the future.
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Miami, Florida
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 24, 2014

Motor Inn style, the carpet was dirty, the room smells mold, the maintenance person not very handy (cracks in the ceiling, door lack unsecured, shower handle had black mold. Breakfast/store lady unfriendly.

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, June 26, 2014
thanks for staying with us ! first lets say we apologize for any problems you encountered. Had we been notified during your stay we would have moved quickly to correct any problem. we are an older motel but cleanliness and friendliness aren't issues we encounter very often. Again please accept our apologies we will post your comments for our entire staff to see to remind us of our everyday goal to provide great customer service friendliness and a clean hotel.
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Louisville, Kentucky
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 17, 2014

The staff was really helpful and friendly, and the bar/grill was a welcome sight at the end of a long trip. The room smelled a little like mildew and mold, but I always carry a can of Lysol, so I wasn't completely turned off. Pool was clean, and the free breakfast was great. It's very close to the Gorge as well as other sites in town. Overall, it was a nice visit.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, June 18, 2014
Thanks for staying with us ! We appreciate your kind thoughts about our staff and bar. We also appreciate your comments concerning your room smell. I have asked my front desk and housekeeping manager to help me with an entire walk through tomorrow of all rooms and we will address any problems we may have with odor . Thanks for staying and taking the time to let us know your problem !
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Lufkin, Texas, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 11, 2014

This was one of our favorite places to stay during our 2-week cross country motorcycle trip! The desk clerk and manager were SO friendly and accommodating to our needs/requests. The manager even called the room once we had a chance to settle in to see if everything met our expectations and asked if we needed anything...that definitely made an impression on us. Exceptional value for the price! The pool, laundry facilities, breakfast room, and the entire grounds including the picnic areas and game areas were clean and inviting. Our room was very clean, smelled fresh and the bed slept great. There is a terrific bar & grille on the property which did not disappoint either. From check-in to check-out...we felt as if they truly cared about us. This was a welcome change from most motel experiences during our trip!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, June 16, 2014
thanks for staying with us we appreciate your comments ! we get a lot of motorcycle riders coming through riding through the new river gorge. we strive to make each guests' stay an enjoyable one and we're glad you enjoyed your stay . hope you return to the new river gorge come see us !
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Additional Information about Quality Inn New River

Address: 103 Elliotts Way, PO Box 929, Fayetteville, WV 25840 (Formerly Comfort Inn)
Phone Number:
Location: United States > West Virginia > Fayetteville
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Fayetteville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn New River 2.5*
Number of rooms: 106
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Also Known As:
Quality Inn New River Hotel Fayetteville
Quality Inn Fayetteville
Fayetteville Quality Inn

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