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“Happy!” 4 of 5 stars
Review of Quality Inn New River

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Quality Inn New River
2.5 of 5 Hotel   |   103 Elliotts Way, PO Box 929, Fayetteville, WV 25840 (Formerly Comfort Inn)   |  
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Ranked #1 of 1 Hotels in Fayetteville
Louisville, Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Happy!”
4 of 5 stars Reviewed July 9, 2014

I was not expecting much from this hotel. I was greatly surprised and very pleased. Rooms were plain but clean, comfortable, and included a microwave and mini fridge. The place was quiet and had lots of extra amenities such as tennis courts, corn hole and basketball court, equipment provided. The pool was clean and well maintained. The breakfast was more than enough sausage, eggs, biscuits, gravy, waffles, donuts, muffins, cereal, juice, and more! Very conveniently located near both Ace and Rivermen rafting adventures. Plenty of fast food restaurants and also several local sit downs. The staff was very friendly and there was also a convenience store on site in case you forgot anything. I would definitely stay at this hotel again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, July 11, 2014
Thanks for staying with us ! We appreciate your kind comments and we will continue to provide good customer service . We are working hard to continue to improve all facets of our hotel . We hope to see you again in the future . Again thank you !
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92 reviews from our community

Traveler rating
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    37
    25
    9
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Concord, North Carolina
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed July 7, 2014

This was our second time staying there to go rafting. Rooms were clean and comfortable. But our room was a little musty when we frist checked in. They have a restaurant with a bar. Cold beer and bar food. Not super great but not terrible. They are motorcycle friendly. We were able to pull our bike up inbetween the sidewalk and parking spaces in front of our room.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, July 11, 2014
Thanks for staying with us ! We appreciate your visit.. We will check on the musty smell and eliminate the problem normally associated with air conditioners this time of year. We try to accommodate the motorcycle tourists as we see a good number of them through out the year. Hope to see you again in the future.
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Miami, Florida
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 24, 2014

Motor Inn style, the carpet was dirty, the room smells mold, the maintenance person not very handy (cracks in the ceiling, door lack unsecured, shower handle had black mold. Breakfast/store lady unfriendly.

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, June 26, 2014
thanks for staying with us ! first lets say we apologize for any problems you encountered. Had we been notified during your stay we would have moved quickly to correct any problem. we are an older motel but cleanliness and friendliness aren't issues we encounter very often. Again please accept our apologies we will post your comments for our entire staff to see to remind us of our everyday goal to provide great customer service friendliness and a clean hotel.
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Louisville, Kentucky
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 17, 2014

The staff was really helpful and friendly, and the bar/grill was a welcome sight at the end of a long trip. The room smelled a little like mildew and mold, but I always carry a can of Lysol, so I wasn't completely turned off. Pool was clean, and the free breakfast was great. It's very close to the Gorge as well as other sites in town. Overall, it was a nice visit.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, June 18, 2014
Thanks for staying with us ! We appreciate your kind thoughts about our staff and bar. We also appreciate your comments concerning your room smell. I have asked my front desk and housekeeping manager to help me with an entire walk through tomorrow of all rooms and we will address any problems we may have with odor . Thanks for staying and taking the time to let us know your problem !
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Lufkin, Texas, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 11, 2014

This was one of our favorite places to stay during our 2-week cross country motorcycle trip! The desk clerk and manager were SO friendly and accommodating to our needs/requests. The manager even called the room once we had a chance to settle in to see if everything met our expectations and asked if we needed anything...that definitely made an impression on us. Exceptional value for the price! The pool, laundry facilities, breakfast room, and the entire grounds including the picnic areas and game areas were clean and inviting. Our room was very clean, smelled fresh and the bed slept great. There is a terrific bar & grille on the property which did not disappoint either. From check-in to check-out...we felt as if they truly cared about us. This was a welcome change from most motel experiences during our trip!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, June 16, 2014
thanks for staying with us we appreciate your comments ! we get a lot of motorcycle riders coming through riding through the new river gorge. we strive to make each guests' stay an enjoyable one and we're glad you enjoyed your stay . hope you return to the new river gorge come see us !
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Parkersburg, West Virginia
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 4, 2014

This is THE PLACE to stay if and when you are in the New River area... The prices are right, the Hotel itself offers a tennis court, basketball court, outdoor pool, a super nice bar and place to eat, FREE hot breakfast (including biscuit and gravy), in room microwave, fridge, coffee pot, flat screen TV... and clean rooms. And, for $10 a night, they allow a pet!! (PLEASE be a responsible pet owner... for example, if leaving your pet in the room, use PEE PADS over the bathroom floor and leave them safe and sound there.) This hotel is right in the center of everything!! When you leave, LESS THAN on mile to the right, the New River Bridge and all it has to offer, LESS THAN one mile to the left, the Food and mall area strip on the left and right on the highway... just PERFECT!! We JUST had a WONDERFUL 3 night stay. :)

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, June 9, 2014
thanks for staying with us ! we appreciate your kind words...we are working at it updating and trying to improve each of our guests' stays ...we really care about our customers...thanks again ..Hope to see you soon !
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BRAMPTON
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 29, 2014

Have been staying there on the way done to Myrtle Beach for the last 13 years. It may be getting old and tired, but the rooms are clean, beds comfortable and they also provide a good breakfast. For the money this is an ok place to stay. Bar restaurant is right there.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard m, Owner at Quality Inn New River, responded to this review, June 2, 2014
thanks for staying with us ! we appreciate your comments ! we are working diligently to refresh all areas of our in ! we have remodeled most of the bathrooms and actually add non smoking queen rooms this past winter. we hope to add additional queens in the coming months . hope to see you soon !
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Additional Information about Quality Inn New River

Address: 103 Elliotts Way, PO Box 929, Fayetteville, WV 25840 (Formerly Comfort Inn)
Phone Number:
Location: United States > West Virginia > Fayetteville
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Fayetteville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn New River 2.5*
Number of rooms: 106
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Also Known As:
Quality Inn New River Hotel Fayetteville
Quality Inn Fayetteville
Fayetteville Quality Inn

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